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How Does Holafly eSIM Work?

At Holafly, we make staying connected on your travels easier than ever. How does Holafly work? It’s simple: our eSIM technology replaces the need for a physical SIM card with a digital solution. This allows you to activate limited and unlimited data plans and switch networks or destinations without hassle. In this article, we’ll explain how Holafly’s eSIM works, the benefits it offers for your travels, and how you can easily purchase one. Keep reading to stay connected wherever you go!

Benefits of Using a Holafly eSIM:

When using Holafly's eSIM, here are a few things to consider to get the most out of this technology:

  • Enjoy unlimited data with most Holafly eSIM plans, plus the option to share data in some destinations.
  • Install your eSIM via QR code, manual setup, or app configuration (iOS).
  • You can access multi-destination plans, like the regional ones and the Global eSIM, which cover over 113 destinations, without the need to buy multiple eSIMs.
  • Seamlessly switch networks without changing SIM cards while traveling.
  • Top up your eSIM as needed for the same destination, no new SIM is required.
  • Monitor your data and remaining days through the Holafly app or website.
  • Stay connected in many countries with Holafly’s wide global network.
  • Get help 24/7 with our round-the-clock customer service.

How to buy the eSIM through the Holafly Website?

  • To buy an eSIM, go to holafly.com > Tap on Destination or use the Search icon > Type the destination you want to buy and select it > Scroll down to the bottom > Choose the number of days > Choose the number of eSIMs.

Make sure you’ve selected the right number of days and eSIMs, as this can sometimes be confusing.

  • Confirm your purchase > Tap on Checkout  > Choose the payment method > Enter your email and billing address > Continue to payment > Add your card information > Complete order and that's it.

If you still have doubts, here’s a video to show you how to purchase a Holafly eSIM!

To Keep in Mind

  • To ensure a smooth installation, you’ll need a stable and secure Wi-Fi connection. 
  • Make sure to top up your Holafly eSIM before it expires. Be sure the renewal is for the same destination to keep your data plan active.
  • We recommend installing your eSIM at home, before traveling. 
  • The Holafly eSIM doesn’t affect your physical SIM card. You can use both at the same time.
  • Data usage on your Holafly eSIM only starts once you activate it and connect to the local network at your destination. 
  • For devices with eSIM and Dual SIM support, you can use both a physical SIM and the eSIM simultaneously. However, only one can be active for mobile data at a time.
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Troubleshooting Tips

Once you've purchased your Holafly eSIM, it's time to set it up! The process is quick and easy, taking just 3 to 5 minutes. If you need help, we recommend checking out our helpful guides on how to install and activate your eSIM on iOS, Samsung, Pixel, Huawei, Xiaomi, and Motorola devices.

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

Learn more here
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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

Learn more here
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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

Learn more here

Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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