If there have been changes in your plans and you no longer need your Holafly eSIM, we will provide you with a full refund.
Refund for Incompatible or Locked Device
If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
Refund for Connection Issues
If your eSIM doesn't work due to an issue with Holafly or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.
Open your email on a different device to the one you will be using for installation and find the email we sent you with the QR code.
If you have not received your code, please contact us.
02.
Scan the QR code
Open your camera on the iPhone you will be installing the eSIM on and scan the code. You can also go to “Settings”, then “Mobile Data” and select “Add Data Plan” to scan the code from there.
03.
Follow the installation steps on your iPhone
Scanning the code will start the installation process. Use our guide below for step-by-step configuration.
Check the email we sent you with both the “SM-DP + address” code and the “Activation Code” and have them to hand to start the installation. We also text them to you as an SMS.
If you have not received the codes, please contact us
02.
Open “Settings” on your iPhone
Next, go to “Mobile Data ”, click on “Add eSIM” or “Add Data Plan” and select “Use QR Code”.
03.
Follow the installation steps on your iPhone
Once you get to “Scan QR Code”, select “Enter Details Manually” and follow the steps displayed on your iPhone.
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