Install and Activate your eSIM

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Install just hours before your trip and
activate during your flight or when you arrive at your destination.

Select “Install with QR Code”
if you have the code on another device to scan.

Select “Install Manually”
if you are unable to scan the QR code.

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Select the device which you are going to complete the process on

Select the type of installation you wish to perform

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Before you begin installation with a QR code, there are a few important points to be aware of:

  • You must have the QR code on another screen or device to scan it with your phone camera.
  • Make sure you have a stable internet connection throughout the process.
  • Please note that the QR code can only be scanned once.
  • Do not remove the eSIM from your device as you will not be able to use it again.
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Before you begin manual installation, there are a few important points to be aware of:

  • Manual installation codes can only be used once.
  • Make sure you have a stable internet connection throughout the process.
  • Do not remove the eSIM from your device as you will not be able to use it again.

Let’s get started together

01.

Open your email

Open your email on a different device to the one you will be using for installation and find the email we sent you with the QR code.

If you have not received your code, please contact us.

02.

Scan the QR code

Open your camera on the iPhone you will be installing the eSIM on and scan the code. You can also go to “Settings”, then “Mobile Data” and select “Add Data Plan” to scan the code from there.

03.

Follow the installation steps on your iPhone

Scanning the code will start the installation process. Use our guide below for step-by-step configuration.

Activation guide for your eSIM

Guía de intalación de tu eSIM con QR

01. Install your data plan

The installation process will start automatically when you scan the QR code on your iPhone.

Click on Continue

02. Mobile configuration completed

Your plan has now been installed.

Click on Done

03. Label your data plan

Give your new Holafly line a name to identify it. For example: “Holafly Spain”.

Click on Continue

04. Choose your default line

Select the “Primary” option to continue using your number to receive messages and calls..

Click on Continue

iMessage

05. iMessage and FaceTime

Select the “Primary” option to continue using your number for iMessage and FaceTime.

Click on Continue

06. Mobile data

Select the “Secondary” option.

Keep “Allow Mobile Data Switching” turned off to avoid additional roaming charges.

Click on Continue

07. Update your preferred line for contacts

If you come across this step, we recommend selecting “Primary” as your “Preferred Mobile Data Plan” so that you do not lose information from other SIMs or eSIMs you have installed.

Click on Done to complete the process.

Your iPhone may activate the plan immediately. To avoid using data before your trip, turn off roaming on all your mobile data plans and turn it on when you have arrived at your destination.

Let’s get started together

01.

Open your email

Check the email we sent you with both the “SM-DP + address” code and the “Activation Code” and have them to hand to start the installation. We also text them to you as an SMS.

If you have not received the codes, please contact us

02.

Open “Settings” on your iPhone

Next, go to “Mobile Data ”, click on “Add eSIM” or “Add Data Plan” and select “Use QR Code”.

03.

Follow the installation steps on your iPhone

Once you get to “Scan QR Code”, select “Enter Details Manually” and follow the steps displayed on your iPhone.

Activation guide for your eSIM

01. Go to Settings

Once there, click on “Mobile Data”, then “Add eSIM” or “Add Data Plan” and select “Use QR Code”.

Finally, click on “Enter Details Manually”

02. Add your data plan

Now it’s time to copy and paste the SM-DP + address and Activation Code into the corresponding field.

Click on Next

03. Mobile configuration completed

Your plan has now been installed.

Click on Done

04. Label your data plan

Give your new Holafly line a name to identify it. For example: “Holafly Spain”.

Click on Continue

05. Choose your default line

Select the “Primary” option to continue using your number to receive messages and calls.

Click on Continue

07. Mobile data

Select the “Secondary” option.

Keep “Allow Mobile Data Switching” turned off to avoid additional roaming charges.


Click on Continue

08. Update your preferred line for contacts

If you come across this step, we recommend selecting “Primary” as your “Preferred Mobile Data Plan” so that you do not lose information from other SIMs or eSIMs you have installed.

Click on Done to complete the process.

Your iPhone may activate the plan immediately. To avoid using data before your trip, turn off roaming on all your mobile data plans and turn it on when you have arrived at your destination.

Activation guide for your eSIM

To activate:

  • You must be at the destination for which you purchased your eSIM.
  • We recommend downloading this guide as a PDF so you can access the instructions even when you are offline.
Download activation guide
01.
Open “Settings” on your iPhone and select “Mobile Data”
02.
Select the Holafly option in the list

03.
3. Scroll down until you find “Data Roaming” and turn it on.

How do you know your eSIM is active?

How do you know your eSIM is active?

You can check in two ways:

01.

Make sure there is at least one bar in the signal icon on your iPhone.

02.

Go to “Settings” on your iPhone, select “Mobile Data”, click on the “Holafly” option and check that “Data Roaming” is turned on.

Don't worry; we are here for you!

We know this process is not easy, so you can find us 24/7 in our Support Chat.

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