Is My Phone “Unlocked” and Able to Use eSIMs?

Check that your phone is unlocked and compatible with the eSIM so that you can use Holafly services. Some operators block compatible phones so that they cannot use the services of another company, this is very common. Here is a step-by-step guide to see if your phone is unlocked for an eSIM.

How to Check If Your iPhone is Unlocked

• Go to Settings > General > About

• Find Carrier Lock: Scroll down to find Carrier Lock or Network Provider Lock.

If you see only the carrier name, or you see ¨SIM Locked¨ your iPhone is locked.

If you see “No SIM restrictions” or multiple carriers, your iPhone is unlocked and ready to use an eSIM.

How to Check If Your Android Device is Unlocked

• Go to Settings > Connections > Mobile networks > Network operators

• View Available Carriers: Turn off Select automatically to view available carriers.

If you only see the carrier name, your phone is locked.

If you see multiple carriers, your Android device is unlocked and can use an eSIM.

Troubleshooting Tips: 

If your phone supports eSIM but is locked, follow these steps:

1. Contact Your Carrier: Reach out to your carrier and request to unlock your phone for eSIM use. They’ll guide you through the process and provide any necessary unlock codes.
2. Install eSIM: Once your phone is unlocked, you can easily install the eSIM and start using the service.

With these steps, you'll be all set to enjoy the benefits of eSIM!