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Refund for Service Withdrawal

If there have been changes in your plans and you no longer need your Holafly eSIM, we will provide you with a full refund.

Refund for Incompatible or Locked Device

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

Refund for Connection Issues

If your eSIM doesn't work due to an issue with Holafly or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.

Discover more about our Policy Refund conditions may apply so if you want to get one, check out our policies or contact Customer Support.

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