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How to get a Yesim refund?

Find out if you’re eligible for a Yesim refund with our simple guide to Yesim’s refund policy, as well as the steps to take next to get your refund.

Whether you’re having problems with your Yesim eSIM, your travel plans changed, your phone’s not eSIM compatible, or you just changed your mind about your purchase, this guide shows you whether you qualify for a Yesim refund and what you need to do to get it.

We’ll also mention Holafly as an alternative you can consider in case you’re exploring different eSIM options with unlimited data and more flexibility.

In this article

When does Yesim eSIM offer refunds?

On their website, Yesim promises a 100% refund guarantee, but this comes with specific conditions.

You can get a refund for Yesim data plans and top-ups if you request it within 30 days of purchase and haven’t activated or used your eSIM or data.

If your device isn’t eSIM-compatible, you bought your Yesim eSIM by mistake, or you have unused data, you can still request a refund within 30 days, but it will be considered on a case-by-case basis.

Any costs of data or other Yesim services that have already been used cannot be refunded. Ycoins, Yesim’s virtual credits, are also nonrefundable, except in the case of app malfunctions.

These app issues should be reported within one hour of experiencing them by emailing info@yesim.app, messaging customer support on the Yesim website, or reporting them through the app.

Yesim app contact form. Source: Yesim app

Refund requests made after 30 days will not be accepted, unless there is a technical problem with the Yesim app. In such cases, you should also contact Yesim within one hour of experiencing the issue.

Yesim makes it a point to remind customers to check that their device is eSIM compatible and carrier unlocked before buying.

How to get a Yesim refund?

If your case meets the refund eligibility criteria, contact Yesim’s customer service team via the app, website, or email.

Make sure to include any details and screenshots, as applicable, so the Yesim team can quickly understand the issue and help you. If you don’t provide them with your request, the customer support agent may ask you to provide screenshots later.

Keep in mind that if the requested refund price is worth €10 or less, you will receive your refund in Ycoins.

How long does a Yesim refund take?

Refund requests are typically reviewed within 15 days of being received. Once approved, Yesim will issue the refund to the same payment method used to purchase your eSIM or data.

Get unlimited travel data with Holafly

When comparing Yesim to Holafly, the latter gives you more time to request a refund with their 6-month refund window. On top of that, Holafly’s refund policy provides a full refund if you’ve had a change of plans, device compatibility issues, and connection problems, giving you more flexibility and peace of mind.

Holafly also offers unlimited data plans, making it a reliable choice for staying connected while traveling, without having to worry about running out of data.

With generous data and a flexible refund policy, Holafly is an excellent alternative for worry-free internet on your trips. You can also browse Holafly Plans for an upgraded eSIM experience with monthly global coverage in a single plan.

Disclaimer: These refund policies are only accurate as of September 9, 2025 and are subject to change. For accurate and up-to-date information, refer to Yesim’s website.