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Saily eSIM Review: All You Need to Know (2024)

Find out everything about the Saily eSIM. How its app works, the eSIM prices, data packages, destinations, and much more!

Julio Osuna

April 25, 2024

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The Saily eSIM is an alternative for travelers that have recently appeared on the market. Therefore, there are many doubts regarding how it works, what it offers, and the important details about this travel eSIM.

That’s why we have a Saily app review to tell travelers everything they need to know about it and how good the service is.

What is Saily?

The Saily eSIM was created by Nord Security, the company behind NordVPN, as they were thinking of offering a similar secure service to travelers. 

Available in more than 150 destinations around the world, people can get one either through the app or through their website. Currently, the company provides limited data packages to travelers without add-ons like phone calls or text messages.

saily esim review
Saily home screen. Source: Saily eSIM.

The company offers eSIMs for travelers who work for 1 to 20 days and includes different amounts of data. So far, their service is only compatible with mobiles, not with other eSIM-compatible devices. But that’s something we’ll talk about later on.

Saily Pros and Cons

ProsCons
Cheap eSIMsNo unlimited data packages
Created by a renowned company such as NordNo live chat is available on the website
Mobile app works well on iOS and AndroidNo switching language on the app or website
Compatible with most eSIM-phonesOnly two payment methods are available
No regional data packs are available

Saily review: Features

Now that we know what the Saily review is about, we can get into the main details of this service. Travelers need to know how good the coverage is, the different data plans and prices, how the company manages its customer service and much more.

So, if you plan to get a Saily eSIM to travel, keep reading to know more about these features.

Network Coverage and Quality

Saily eSIM currently offers coverage in 150 countries around the world. People will find different plans for Europe, America, Asia, Africa, and Oceania. 

People can choose any of the data plans Saily offers with their eSIMs in countries such as the United States, the United Kingdom, Brazil, Australia, Japan, China, and many others.

Saily eSIM destinations. Source: Saily.

But there are details when it comes to checking the coverage. The website or app does not provide information on which carrier Saily uses. Therefore, it’s hard to tell how good the coverage is in certain areas, especially rural areas.

The Saily app review tells us how many destinations they have coverage on, but it does not provide information about what carriers the company uses. Travelers won’t get to know if they will use 4G or 5G and won’t be able to tell if their eSIM phones will work with this eSIM.

Data Plans and Prices

Let’s talk about plans, prices, mobile data, and add-ons. These are the main features the Saily eSIM offers, so let’s see how good they are.

Let’s start with the data plans. The company doesn’t offer unlimited data packages for travelers. All of their available data plans only work with limited data in 2024. These plans will work with 1GB to 20GB of mobile data, as there are no other variations available.

As for the prices of the Saily eSIM, these vary from $1,99 to $48,99, depending on the destination to visit. These plans work for 7 and 30 days; there are no options in between for this service.

france saily esim
France eSIM from Saily. Source: Saily.

Due to the company having limited data packages, there are no hidden fees if people use all of their data. There are no additional fees when purchasing the eSIM, as Saily doesn’t charge travelers for getting one data plan.

As for the data speeds, there’s no restriction on the usage. People will have proper data speeds for as long as there’s data to spend.

Lastly, there are no add-ons when using the Saily eSIM. The company doesn’t offer phone calls or text messages, and it is unclear whether they offer a top-up as there’s no information about this feature on the website or app.

Customer Service and Technical Support

Moving on with the Saily review, let’s discuss customer service and technical support

Customer support from Saily’s website is only available through a request form. This request form requires people to introduce an email address, subject, the issue, and if there are any proofs, to attach them to it. This form is available 24/7 for all users.

Other than this, there’s no live chat available to use on the website. This makes it slower for people to get help when needed, and there are no other additional contact methods to use on the website. Due to this, Saily’s response time is a bit longer.

Saily request form. Source: Saily.

The mobile app does a live chat that’s available 24/7, but it would be better for this option to be available in both places.

However, once customer support helps users, it’s easier to solve any issue travelers have related to their eSIM.

Contract and Cancellation Policies

Let’s talk about contracts and cancellation policies from Saily. This is an important thing to know for travelers.

About the cancellation policies. There’s no clear information on how canceling an eSIM can affect travelers. However, one important thing to know about the Saily eSIM is that it’s only refundable if people don’t use it. The company won’t offer a refund under other circumstances.

It’s important to know that even though people who don’t use their eSIM are eligible for a refund, there’s no information about how long it will take for the refund to be processed. There’s no information about this on the Saily website or app.

Lastly, there’s no information about contracts and if there’s a way that the company can cancel them and charge travelers additional fees if anything happens.

Saily App

The last thing to know about Saily is how the app works. This app is available to download on Android and iOS devices, which makes it accessible to travelers.

For those wondering if it’s a must to download the app, it is not. The company allows travelers to buy and even manage their eSIM directly through the website. But it’s better to download it as it will be easier for travelers to use their phones to check and manage their eSIMs.

Saily android app. Source: Play Store.

Through the app, people can also buy eSIMs. There’s no limit on how many people can buy or manage through the app, which is a good feature for travelers to keep their eSIMs in a single place.

Let’s point out some of the pros and cons of the Saily app review:

  • Pros:
    • Information about the installation is available on the app.
    • Easy to browse through the different destinations available.
    • People can check destinations without creating an account on the Saily app.
    • eSIMs show information about the data usage, how long it lasts, and if it’s active.
  • Cons:
    • Harder to contact customer support through the mobile app.

Saily eSIM review: Opinions 

Treelover20000 on Reddit.
bpbp216 on Trustpilot.
LooperActual on Reddit.
SM on Trustpilot.

Is Saily different from other eSIM providers?

Saily was created by Nord Security, the same developers for the NordVPN app and other security apps. Even though this seems like it would make this eSIM different from the rest, it’s actually pretty similar.

People who use Saily eSIM will get the same service as other eSIM providers. The company has its own features, but there aren’t any additional features that can make it an outstanding app, as Nord Security didn’t add anything to it.

Alternative to Saily: Holafly eSIM with Unlimited data

One alternative to the Saily eSIM comes with the Holafly eSIM. This company offers eSIMs in more than 170 destinations, and many include unlimited data, making it a great option for staying connected while abroad.

Holafly home website
Holafly home website. Source: Holafly.

Holafly also offers other features that the Saily eSIM doesn’t include, such as better customer service, tethering, and some others. Let’s see what each one offers and see what the main differences are between both!

FeaturesHolaflySaily
Data plansUnlimited and limited data plansLimited data plans
Coverage190+ destinations150 destinations
Prices$6 to $139$1,99 to $48,99
Easiness of use24/7 customer support in different languages.
Automatic eSIM installation with iOS devices.
More data and days with Holafly eSIMs
Only two payment methods to use.
Easy destination browsing.
Unclear cancellation and refund policies.
Data sharingAvailable on some unlimited plansNot available with the Saily eSIM
Types of plansSingle-country and regional data plansSingle-country plans

Conclusion about the Saily eSIM review

Up to this point, travelers know everything about the Saily eSIM. As it is a relatively new service, it’s hard to tell how good it is, so having a review of everything it offers is great for travelers.

Overall, the Saily eSIM is a relatively good service. The idea of having accessible eSIMs for 150 destinations makes it a good call for some travelers, but not having unlimited data and a variety of data plans is where Saily needs improvement for the future.

On the other hand, there are competitors with better services than Saily, such as Holafly, which has unlimited data eSIMs. The company is also present in more destinations, making it easier for travelers to choose a data package for their trip.

Truth be told, Saily can be used for people who are on a tight budget, as their eSIM is cheaper, but overall, Holafly eSIM for traveling is better for everything it offers.

FAQs

Is Saily eSIM expensive?

After reviewing Saily, we can see that their plans range from $1,99 to $48,99, but none of them include unlimited data, which is an issue for some travelers.

Is Saily compatible with most smartphones?

The Saily eSIM is compatible with Apple, Samsung, Google, Huawei, Xiaomi, Motorola, Oppo, Sony, Nokia, Rakuten, Nuu, Sharp, Surface, and Honor smartphones.

Does Saily give you a phone number?

No. The Saily eSIM doesn’t include phone numbers with their eSIMs.