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How to get a FlexiRoam eSIM refund?

Learn how to request a FlexiRoam eSIM refund. See refund policy, eligibility, timelines, and when you may get a full or partial refund.

If your FlexiRoam eSIM isn’t working as expected, you may be eligible for a refund. This article will guide you through FlexiRoam’s refund policy, refund eligibility, request process, and all the essential refund information you need. Understanding when and how refunds are possible can help you take the right steps to recover your funds efficiently.

If your FlexiRoam plan isn’t meeting your needs, consider Holafly as your next eSIM. Holafly offers unlimited data and a flexible refund policy, making it easy to stay connected while traveling without worrying about technical issues or complicated refund processes.

In this article

When does FlexiRoam offer eSIM refunds?

FlexiRoam’s refund policy depends on your usage and the issue you’ve experienced. Here’s when you may receive a full refund, partial refund, or no refund.

Full Refund

You may be eligible for a full refund if you haven’t used any of the data in your plan. Full refunds typically apply in cases such as:

Connectivity issues caused by FlexiRoam that cannot be resolved during your trip
Verified fraud or hacking resulting in unauthorized charges

Refunds in these cases are usually processed back to your original payment method within 7–15 working days.

Partial Refund

Partial refunds are possible if you have used some of your data but were still affected by service issues. This can include:

Intermittent connection or technical issues
Planned maintenance or downtime that significantly impacted your service

Partial refunds are calculated based on the remaining data balance and, in most cases, may be issued as FlexiRoam Wallet Credits.

Non-Refundable Scenarios

Certain situations are not eligible for a refund:

Expired data plans with remaining balance
Device incompatibility or carrier locks
Inadvertent or accidental purchases
Abusive or fraudulent actions

Important FlexiRoam eSIM Refund Notes

Refund request time frame: Requests must be submitted within 120 days of purchase. Late requests will not be considered.
Administrative fee: All refunds, whether full or partial, are subject to a 5% administrative fee.
Refund methods: Depending on the situation, refunds may be issued as Wallet Credits or back to the original payment method.
Wallet Credits: Credits cannot be refunded or transferred, but can be used for future purchases within their validity period.
Plan inactivity: If a plan remains inactive for 90 days, it will expire automatically and cannot be refunded.

How do I get a FlexiRoam refund?

To request a refund, contact FlexiRoam’s Customer Experience Team through the FlexiRoam app, the official website, or by email.

Include details such as your account information, order number, and a clear description of the issue you encountered. FlexiRoam’s team may also ask for supporting screenshots to verify connectivity problems before processing your request.

How long does a FlexiRoam refund take?

Once approved, refunds are usually processed within 7–15 working days. The exact timeline may vary depending on your specific case and whether the refund is returned to your original payment method or issued as FlexiRoam Wallet Credits.

Get unlimited travel data with Holafly

If you’re looking for a FlexiRoam alternative, consider Holafly. Holafly offers unlimited data plans in over 200 destinations, so you can stay connected without worrying about roaming charges or running out of data.

To give travelers extra peace of mind, Holafly offers a flexible refund policy. You can request a refund within six months of purchase if you decide not to use your eSIM, if your device is incompatible, or if connection issues prevent you from going online.

With 24/7 customer support and one of the most flexible refund policies available, Holafly ensures your travel connectivity is smooth and reliable from start to finish. To learn more, check out the Holafly vs. FlexiRoam guide!

Disclaimer: The data in this article is accurate as of September 2, 2025, and is subject to change.

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