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FlexiRoam Review: What Travelers Need to Know

Take a look at a detailed FlexiRoam review with pros, cons, prices, and a fair verdict on whether it's worth your money.

Katarina

May 29, 2024

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FlexiRoam is more than just an eSIM company. While it focuses on offering travelers eSIMs with mobile data, it also provides enterprise roaming solutions and IoT (Internet of Things) solutions. In this honest and detailed FlexiRoam review, we’ll explore their offer, quality of service, customer service availability, as well as touch upon the reviews of people who actually have had first-hand experience with FlexiRoam. 

Let’s start by explaining how it works and the pros and cons of their eSIM.

How Does FlexiRoam Work?

FlexiRoam works just like any other eSIM provider you’re used to. It offers different eSIM packages you can purchase via its website or the FlexiRoam X App. Once you buy the plan, you can activate it by scanning the QR code or activating it within your app.

It offers global, regional, and local plans. It covers 200+ countries with 520+ telecommunication operators. Their website claims that its eSIM will automatically connect to the strongest network in the area where you’re using it. 

In addition to eSIM technology, you can purchase a FlexiRoam SIM card to be delivered to your address. 

You can pay for your plan via credit or debit card, Apple Pay, Google Pay, or Alipay, or you can use FlexiRoam Wallet Credits, but only if you use the FlexiRoam app. MasterCard users can receive a 15% discount. 

You can view their website in 50+ languages, and choose from 7 different currencies.

7 currencies that flexiroam offers
Source: FlexiRoam website

Advantages and Disadvantages of FlexiRoam eSIM

AdvantagesDisadvantages
Excellent customers service
Easy to use website
Hotspot options (with certain limitations)
Clean browsing experience
Excellent customers service
Easy-to-use website
Hotspot options (with certain limitations)
Clean browsing experience

FlexiRoam eSIM Review: Data Plans, Customer Service, and More

Now that you know a bit more about how it works, let’s dive deeper into the details of their plans, prices, connection quality, and more.

FlexiRoam Plans and eSIM Price

When you open FlexiRoam website, you will notice the Shop eSIM option right away. Clicking on it won’t take you to a different page, but will open a robust menu. Your options are to narrow your search to a local, regional, or global plan. You can also choose to see all of the 200+ countries it covers, classified alphabetically. 

flexiroam filter
Source: FlexiRoam website

Regional plans are Africa, Asia, the Caribbean Islands, Europe, Latin America, and North America. This is a much cleaner overview of the regions than what you’d find on MobiMatter’s website, or if you try to browse SimOptions marketplace.

FlexiRoam offers travel eSIMs with fixed and unlimited plans. Its eSIMs don’t offer call or SMS options and are exclusively for data usage. You can use a local SIM card or your existing SIM card simultaneously with your FlexiRoam plan.

There are several things you need to know about its data usage:

  • Data sharing is possible only on fixed plans. Unlimited plans can’t share data.
  • They have a FlexiShare option, which means that you can share your data plan with people who also have the same fixed plan.
  • Unlimited plans have a download speed cap after 3GB daily.

Here’s what their offer looks like in the most popular regions.

Fixed Plans

Europe

This plan covers EU countries and some non-EU countries in that region, such as Serbia, Turkey, or Montenegro.

SizeValidityPrice (USD)
1GB7 days$5
2GB15 days$10
3GB30 days$13
5GB30 days$20
10GB30 days$37
50GB90 days$100
100GB180 days$185

North America

These data plans will cover Canada, Mexico, and the United States. 

SizeValidityPrice (USD)
1GB7 days$6.5
2GB15 days$12
3GB30 days$17
5GB30 days$25
10GB30 days$46

Global Plans

The global plan covers more than 170 countries and is perfect for those traveling across the world.  When purchasing a Global plan, check the countries it covers at the moment of purchase. According to some reviews, it seems like countries like Canada or United Emirates aren’t always included.

SizeValidityPrice (USD)
1GB7 days$9
2GB15 days$17
3GB30 days$24
5GB60 days$35
10GB180 days$49
20GB365 days$69
30GB365 days$89
50GB365 days$119
100GB365 days$149

Unlimited Plans

ValidityEurope Price North America PriceAsia
5 days$19$27$27
7 days$27$34$34
10 days$34$44$37
15 days$47$54$47
20 days$54$74$54
30 days$64$99$79

FlexiRoam doesn’t offer a global plan with unlimited data.

FlexiRoam’s Connection Quality

On their website, FlexiRoam claims that their eSIM automatically connects to the strongest signal in the country you are in, choosing from more than 500 operators. However, after reviewing the user experiences on different review websites, it seems this strong coverage doesn’t precisely work as promised.

flexiroam reviews on productreview.com.au
Source: ProductReview.com.au
one-star review from rob king on trustpilot
Source: Rob King on Trustpilot
one star review on trustpilot from k keikki
Source: K Keikki on Trustpilot

Contacting FlexiRoam Customer Service

You can contact their customer service in many ways. They offer a contact form, different social media channels, WhatsApp, and a chatbot on their website.

flexiroam support page
Source: FlexiRoam website

The chat option is not always visible on all pages. However, you can reach it from the home page. It will offer an AI assistant, but you can choose to talk to an agent instantly. Moreover, as soon as the AI assistant doesn’t know the answer, it automatically connects you to an agent.

According to many user reviews, customer support seems to be a strong suite of this eSIM provider.

flexiroam chat
Source: FlexiRoam website

You can continue the chat via Facebook Messenger, WhatsApp, or Instagram by clicking on the upper right corner of the Chat window. According to their customer support, they are using AI translators and striving to offer support in all languages possible

FlexiRoam eSIM App

It’s time for the FlexiRoam X review – the FlexiRoam app. You can download it from Google Play or Apple Store. The installation is pretty easy. However, once you download the app, you have to sign up immediately before use. 

Once you sign up, you will be prompted to share your location and then presented with a long list of options. You just need to follow the instructions.

flexiroam app options
Source: FlexiRoam X App

If you don’t need any of the additional details, you can freely go and pick your plan. If you already have your plan, you can check the coverage, status, wallet, and your account

flexiroam app purchase
Source: FlexiRoam X App

Activating your data plan is easy. When choosing it, you will be presented with all the details and information you need to make an informed decision. You can activate your eSIM automatically via the app and use your mobile data without disrupting your existing SIM card.

FlexiRoam eSIM Compatibility

If you have a phone that has an eSIM chip installed, you can use FlexiRoam. Some other eSIMs can have restrictions based on the phone type, but according to their customer support, if your phone is eSIM-compatible, you can use FlexiRoam plans. 

How to Activate FlexiRoam eSIMs

Just like many other travel eSIMs, you can activate this one in just a few steps. Here are the instructions:

  1. Download the FlexiRoamX App.
  2. Purchase a data plan from either the app or the web store.
  3. Link your eSIM to your FlexiRoam account and install it on your device.
  4. Activate your plan.

If you’re using iOS, make sure that you have iOS 17.0 or later. In your app, go to Account > Manage My SIM(s) and tap on the eSIM. It will install automatically. 

If you’re using Android, make it’s 11.0 or later. For these phones, the installation instructions are a bit more complex.

  1. Scan the QR code from the email
  2. Tap on “Add”
  3. Change your default mobile data to FlexiRoam eSIM by navigating to your phone’s Settings > Connections/Network & Internet > SIM Manager / SIMs, then select FlexiRoam eSIM.
  4. In the Connections menu, tap on Access Point Names and choose globaldata

Customer Experiences with FlexiRoam

It’s always best to learn about a company from people who have actually used their services. Let’s look into some of the typical positive and negative reviews about this company, and see what worked fine and what wasn’t working so well for them.

Positive Reviews

Most of the positive reviews have one thing in common – helpful customer service that saved the day. That’s very commendable, especially if you are on a trip.

5-star review on trustpilot by tieka jones
Source: Tieka on Trustpilot
5-star review on trustpilot by dayana
Source: Dayana on Trustpilot

Negative Reviews

While the support is great and saves the day, some of the users seem to think that their investment has been a waste of money because it just doesn’t work. It seems like the coverage is spotty across the world.

two-star review on trustpilot by jim b
Source: jim b on Trustpilot
2-star review my paul on trustpilot
Source: PaulP on Trustpilot

Holafly’s Unlimited Data eSIM, an Alternative to Flexiroam

Both Holafly and FlexiRoam have unlimited data plans, and they both have amazing customer support. However, if you don’t want to be limited by the number of days for your otherwise unlimited plans, Holafly is the way to go. With it, you can choose the number of days you need your unlimited data for. FlexiRoam unlimited data plans go up to 30 days. 

Holafly eSIM Advantages and Disadvantages 

Here are some of the advantages and disadvantages of this interesting alternative.

Holafly AdvantagesHolafly Disadvantages
Customizable data plan
Unlimited plans available up to 90 days
Various payment options
Capped hotspot options (on a daily level)
No SIM card option

Holafly Reviews on Trustpilot

It’s easy to explore Holafly on Trustpilot. Once you’re there, you will see that it has been reviewed by over 38,000 people, and it still has a 4.6 rating. Additionally, you will notice that one-star reviews are addressed instantly and promptly. 

Source: Holafly Trustpilot

Conclusions About FlexiRoam’s eSIMs

These are both excellent eSIM providers, and they can be great options for worldwide travelers. While FlexiRoam can offer interesting options such as FlexiShare for its limited plans, Holafly offers sharing options on its unlimited plans with certain limitations. 

Holafly boasts customizable plans, as well as the ability to choose up to 90 days of unlimited data to stay connected. That’s something that FlexiRoam cannot match with their offer. Stellar customer service is characteristic of both providers, but according to the reviews, it might seem that FlexiRoam sometimes lacks the reliability of their connection.

FAQ About FlexiRoam Review

What Does FlexiRoam Do?

FlexiRoam offers eSIM and SIM options. They also offer IoT solutions, as well as Enterprise roaming solutions.

Do You Get a Phone Number with FlexiRoam?

You don’t get a phone number with eSIM. You get a phone number if you purchase a SIM card.

Can You Text with FlexiRoam?

FlexiRoam eSIM doesn’t support SMS. You can only have that option with a SIM card.

How Long Does It Take to Activate FlexiRoam?

You can activate FlexiRoam within minutes, especially if using the FlexiRoam app.