Maya eSIM not working: Causes and how to fix it

Is your Maya eSIM not working? Yours could be one of a number of common issues that stem from either Maya’s service or your phone. 

The good news is that some of these problems are easy to fix. Below, we cover the potential reasons why your Maya eSIM is not working and provide steps on how to solve them.

Unable to activate the Maya eSIM

If you’re a first-time Maya user, you will likely encounter some basic issues during activation. This is the main reason most Maya eSIMs don’t work, and there are a handful of commonly mentioned symptoms to watch out for and fix:

Data plan can’t be added

If you are trying to activate your eSIM and encounter the message: “Try again or contact your carrier for assistance,” it means your Maya eSIM was not properly added. 

If that’s the case, you need to check two things before trying to install your eSIM again:

1. Ensure you have an internet connection, either a WiFi or mobile data connection, as installing and verifying your Maya eSIM is a requirement.
2. Check if your eSIM is already installed. To do this, go to “Settings,” then “Mobile/Cellular Data” and look for your installed eSIMs/SIM cards. If it’s installed, simply press on your Maya eSIM and choose the option to turn the line on and enable data roaming to activate the eSIM service.

Note: If you’re unable to activate your eSIM and receive a different message, or your installation code is no longer valid, repeat the steps above to solve your issue.

9/ Error Code on Google Pixel

If you get the pop up message: “There’s an issue with your SIM profile. To fix the issue, contact your carrier, ” you’ll need to activate your eSIM manually.

You’ll receive a QR code and a manual activation code upon purchasing. To avoid this issue, here’s what you need to do:

• Go to “Settings.”
• Go to “Network and Internet.”
• Look for “SIMs” and press the “+” icon.
• Press the “Download a SIM instead?” button at the bottom of the screen.
• Press “Yes” and then tap “Next” to continue the installation.
• Choose “Need help?” at the bottom of the screen.
• Press on “Help adding a network” and then “Having trouble scanning your QR code.”
• Press “Enter it manually,” introduce the manual activation code from your Maya eSIM and follow the instructions on the screen to complete the installation.

Unsupported eSIM

When installing your Maya eSIM, the message “Unsupported eSIM” can show up. This can mean that your phone is carrier-locked – in other words, it won’t support SIM cards from other providers.

If you want to verify if your phone is locked, here’s what you need to do:

• Go to “Settings” and then “General.”
• Press “About” and check the “Carrier Lock” information.
• If the message “No SIM restrictions” shows up, your phone is unlocked.
• If another message shows up, your device is locked.

To solve this issue, you’ll need to take your device to your carrier store and ask them to unlock it. 

Maya eSIM stopped working

Not all Maya eSIM issues occur on activation. If you installed your Maya eSIM and it has suddenly stopped working, chances are their service is failing, or your device has an issue. 

Some common issues include:

iMessage not working

After installing your data plan, your iMessage may stop working without previous notice. This occurs when your Maya eSIM has been selected as your Default Voice Line. You’ll need to deselect this because iMessage will only work with your primary line – i.e. your normal phone number.

To solve this issue, here’s what you need to do:

• Go to “Settings” and then to “Cellular/Mobile.”
• Press on “Default Voice Line.”
• Select your usual primary line for it to work with iMessage.

It’s important to note that the Maya eSIM doesn’t support SMS or voice. While you can use your eSIM’s connection to send and receive messages at your local carrier’s rates, it’s not possible to send iMessages directly through the eSIM line. 

Here’s how to work around this issue and avoid any potentially hidden costs:

• Go to “Settings” and then to “Messages.”
• Press on “Send & Receive.”
• Choose your primary phone number and Apple ID. Ensure both of these have a checkmark next to them.
• Disable your Maya Mobile eSIM plan. It shouldn’t have a checkmark next to it.

Connected to the wrong local network

If you find yourself in a zone with poor coverage or have switched which network you’re using, you’ll need to reconnect to the correct local network

Fixing this takes a few steps; here’s how you do it:

• Go to “Settings” and then to “Mobile networks.”
• Choose your preferred eSIM and press “Select carrier/Find network.”
• After scanning, you’ll see the available local networks. Choose the one Maya uses at your destination.
• Wait a few seconds and your Maya eSIM will work again.

Common fixes if still not working

If you’re still wondering why your Maya eSIM is not working and none of the issues listed above cover your case, there are a handful of common fixes to try:

• Check device compatibility: To use an eSIM, you have to ensure your phone is eSIM-compatible. Most eSIM providers have the same compatibility list, but it’s important to double-check which devices are compatible with the Maya eSIM.
• Restart your device: Sometimes, your phone might be bugged or lose its mobile connection. Simply restart it, and everything may go back to normal.
• Reset data connection: You can do this in two ways: activate and deactivate the airplane mode on your phone or turn your mobile data off and on.
• Activate data roaming: To use your eSIM, you’ll need to activate the data roaming option. To do this, go to “Settings,” go to “Cellular/Mobile Data,” choose your eSIM, and finally, activate the data roaming option.

Get a reliable eSIM provider with 24/7 support

If you want to avoid connectivity issues and get help 24/7 if something happens with your eSIM, your best call is to use a Holafly eSIM.

With Holafly, you’ll ensure there’ll be fewer connectivity issues, but if there’s one, the 24/7 customer support in 19 languages will promptly help you through different channels.

Additionally, you’ll find data plans starting at $6.90, but these get cheaper the more days you purchase, so you’ll find plans for as low as $1.55/day with unlimited data.

Plus, you can customize your eSIM by choosing the exact amount of days you plan to use it. No need to overpay for a service you won’t use! 

Consider using a reliable eSIM provider

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Julio Osuna

English Content Writer

I first started my content creation journey as a freelancer in 2019, before connecting with Holafly in 2021. At Holafly, my travel and tech interests come together in one place as I craft high-quality articles about the eSIM and related markets. My content aims to help travelers stay connected, wherever they are.

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