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Kolet refund: How to get a Kolet eSIM refund?

Are you looking to request an eSIM refund from Kolet? Here is the essential information you need to know when requesting a Kolet eSIM Refund.

Kolet is a Paris-based eSIM provider that offers eSIM plans for 190+ travel destinations. Once Kolet eSIM is installed, you can top up for your next destination without swapping eSIMs.

However, like most eSIMs, you can sometimes encounter issues with its service. Whether it’s an activation problem, a wrong plan purchase, or the Kolet eSIM not working, you might be eligible to request a Kolet eSIM refund.

In this article, you’ll find all the essential information you need to know when requesting a Kolet eSIM refund. And if you’d like to try a Kolet eSIM alternative with a flexible refund policy and unlimited data plans, Holafly would be an alternative option for you.

In this article

When does Kolet offer eSIM refunds?

While Kolet does offer refunds on its eSIMs, they only apply to plans that haven’t been used or activated. If your Kolet eSIM isn’t working, but you’ve used part of your plan, you may not be eligible for a refund.

Kolet generally offers a full refund in two cases:

If you purchased Kolet eSIM but haven’t installed the eSIM on your devices;
If you have installed the Kolet eSIM but haven’t yet activated the data plan.

You may be qualified for a partial refund of the order if your data plan has been activated but the data remains mostly unused (less than 1% of data consumed).

You can also request a refund if you accidentally purchased an incorrect data plan that does not fit your needs. Request a full refund by providing your order information, then repurchase the correct plan.

If you’re unsure whether your case is eligible for a refund, you can reach out to the Kolet help team via chat on their official web page for assistance.

How do I get a Kolet refund?

If your scenario qualifies for a refund, here are the step-by-step instructions to guide you through the Kolet eSIM refund process:

Confirm that you’re eligible for requesting a refund
Gather your order information and eSIM activation details.
State the problem/refund reason clearly in the email and provide details.
Send the information above directly to help@kolet.com
Make sure to submit your refund request to the Kolet help team within 30 days from the date you ordered the plan.

How long does a Kolet refund take?

The refund will take up to 30 days to be issued via the same payment method as your order.

Once Kolet receives your submission, it’ll take up to five days to check on your refund eligibility and confirm the refund amount for your order.
After the review process is completed, your refund will be made within 30 days.
The refund will be sent to you using the same method as the one you used for your Kolet order.

Get unlimited travel data with Holafly

After receiving your refund and deleting Kolet eSIM from your devices, consider Holafly as your next eSIM provider. Comparing Holafly to Kolet, the former offers a more flexible refund policy as well as unlimited data plans.

With Holafly’s flexible refund policy, you can request a refund within six months after your purchase. For eSIM connection-related problems, your case might be eligible for a partial or full refund, even if you’ve started using the plan.

Additionally, Holafly offers several 24/7 customer support channels, including live chat or WhatsApp, to reach out to the Holafly help team. You can contact the Holafly help team on the website or the app, making it easy to get help, even if you don’t have the app.

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