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How to get a Klook eSIM refund?
Requesting a Klook eSIM refund? Know the next steps and whether your case is eligible with this guide, and get your Klook refund in no time.
Klook is a third-party travel and experience booking platform offering deals for about half a million attractions, hotels, activities, and even eSIMs, often at discounted rates. Since 2014, it has worked its way to become Asia’s top travel experiences and services platform.
In this guide, we’ll explain all the necessary information about requesting a Klook eSIM refund and even offer a reliable eSIM alternative in case you need more flexibility.
We’ll also mention another option to consider: Holafly, which provides eSIMs for over 200 destinations. Holafly offers unlimited data plans that can be helpful for travelers looking for simple, hassle-free connectivity while abroad.
Unlimited data. Peace of mind.
Explore Holafly’s unlimited data eSIMs for your next trip.
When does Klook offer eSIM refunds?
Klook has a straightforward refund policy where all bookings need to clearly state whether they offer free cancellation, conditional cancellation, or no cancellation.
Please review the details of your booking carefully before requesting a Klook refund, as their no cancellation policy means that no cancellations or refunds are possible.
Klook eSIMs usually follow a free cancellation policy. This means you can cancel at no cost within 180 days from booking confirmation as long as you haven’t used the data.
Keep in mind that Klook does not offer cancellations or refunds for compatibility issues, so make sure your device is eSIM compatible before making a purchase and setting up your eSIM. On the other hand, if you’re experiencing connectivity issues, you can contact their customer support.
How to get a Klook refund?
If you’re experiencing connectivity issues with your Klook eSIM, you can contact the respective merchant by going to Account > Bookings > eSIM booking. Then, head to the “Contact Merchant” option in the top right corner.
To speed up the process of canceling or refunding your Klook eSIM, make sure to include the following information:
- Full name
- Booking reference ID (e.g., ABC123456)
- Activity name
- Specific details of your request
You can also attach relevant supporting documents to validate your cancellation requests (e.g., medical records, flight cancellation notices, etc.).
How long does a Klook refund take?
Your refund will be initiated within 24 hours after approval of your request. Then, the time it takes to receive your refund will depend on your payment method. Here’s a quick rundown of each payment method with its respective refund processing timeline.
| Mode of payment | Refund processing timeline |
|---|---|
| Credit or debit card | 7–14 business days |
| Apple or Google Pay | 7–14 business days |
| Local e-wallet (balance) | 1–3 business days |
| Local e-wallet (linked credit or debit card) | 7–14 business days |
| Online banking | 7–10 business days |
| Bank transfer | 14–30 business days |
If Klook cannot refund via the original payment method, your refund will be processed via bank transfer, with a processing timeline of up to 30 business days.
Disclaimer: The data in this comparison is accurate as of June 10, 2025, and is subject to change.
Get unlimited travel data with Holafly
If you’re looking for an eSIM with more flexible refund options, Holafly is an excellent alternative. Unlike Klook, Holafly’s refund policy offers a full refund if your device is locked by a carrier or isn’t eSIM-compatible.
You can also request a full refund from Holafly if, in the end, you decide you no longer need an eSIM and withdraw the service before you start using it. You can also get a full or partial refund for any connectivity issues you experience with the service.
Additionally, Holafly provides 24/7 customer support through live chat, call center, or WhatsApp to assist you with any issues or refund requests as soon as possible. Browse Holafly’s data plans for a stress-free, quality eSIM experience.
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Use the code MYESIMNOW5 to get a discount of 5% off your next order.
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Born and raised in the capital of the Philippines, Jericka has spent over 12 years relentlessly writing and editing content that makes sense for everyone — regardless of the subject. A published editor with a passion for media studies and digital marketing, she brings both skill and curiosity to every project. When she’s not writing, you’ll find her playing online games, getting a massage, or spotting typos in product descriptions for fun. (<em data-renderer-mark="true">If it’s too long, feel free to trim the last sentence starting from “When she’s not writing…”</em>)
