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How to get an aloSIM eSIM refund?

Your guide to the aloSIM refund policy which helps get your money back if your device doesn’t support your eSIM, or if there are network issues.

aloSIM offers eSIMs for use in 200+ destinations, with prepaid data packages based on usage or duration. While all aloSIM packages support one or more high-quality networks, there’s also an aloSIM 30-day refund guarantee to help you get your money back if you run into a problem.

Not sure if aloSIM is right for you? We’ll also touch on Holafly for unlimited data packages with 24/7 support and a flexible refund policy.

In this article

When does aloSIM offer eSIM refunds?

aloSIM offers a 30-day refund guarantee if you realise your device isn’t eSIM compatible or you can’t get connected to a network on arrival at your destination. This may be because of an issue with your device, or because of a problem with the aloSIM network in the country you’re traveling to.

aloSIM will provide practical troubleshooting support first, to offer advice and help you overcome any connection issues you may have. However, if the team can’t help you get your device up and running, you can request an aloSIM refund instead.

Not sure if your device can support an aloSIM eSIM? Here’s how to see if your phone is eSIM compatible before you buy.

How do I get an aloSIM refund?

To get an aloSIM refund, you need to contact their 24/7 customer support via email or live chat.

If aloSIM is not working for you, you can:

Open a live chat by tapping the chat bubble on the aloSIM website or in the aloSIM app
Message support@alosim.com for help over email

When requesting a refund, you’ll need to provide information about the issues you’re experiencing and follow a few common steps. This can include confirming you have the right regional package, checking network settings, and making an aloSIM top-up if you’re low on data.

If you can not get your aloSIM eSIM up and running, you can request a refund.

To go through with the refund, the aloSIM team will need to see your original receipt that was emailed to you when you bought your eSIM along with the details of the specific issues you’re facing. You can then get your aloSIM eSIM refund moving, and look for an aloSIM alternative to get back online during your trip.

How long does an aloSIM refund take?

Once your aloSIM refund has been approved, the team will process the payment right away. However, the refund timeline may vary depending on the situation.

It can take 5 – 20 days for the funds to be credited back to your account. If you’re concerned about the aloSIM refund timeline, you can ask the agent you’re chatting with to confirm when your money will be released back to you.

Get unlimited travel data with Holafly

Before you buy an aloSIM eSIM for your next trip, take a look at Holafly for eSIMs for use in 200+ destinations.

Holafly offers unlimited data and 24/7 customer support with all its eSIMs, so you won’t need to worry about losing connection in the middle of your trip.
Select your eSIM duration from 1 to 90 days, buy your eSIM, and scan your QR to get connected on arrival. The prices get better as plan duration goes up and there’s a comprehensive Holafly refund guarantee to ensure you won’t lose your money in case you encounter any issues with the eSIM.

Disclaimer: The data in this comparison is accurate as of August 25, 2025, and is subject to change.

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哈囉我是來自台灣的 Wen，平常最喜歡旅遊，也喜歡將旅遊的種種化成文字跟大家分享，希望大家能在我的文章中找到有用的資訊，加上 Holafly 的 eSIM，讓你的旅程更美好！✈️✈️✈️ Hi! I'm Wen, a passionate content writer and travel enthusiast from Taiwan. I transform my wanderlust adventures into engaging stories and practical guides, helping fellow travelers make the most of their journeys.Through my articles, I strive to provide travel tips while introducing how our eSIM technology can enhance your travel experience - keeping you connected wherever your adventures take you!

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