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Trustpilot

How do I get an Holafly eSIM with a QR code?

Getting a Holafly eSIM is a simple and fast process. With just a few steps, you'll be connected to unlimited internet in numerous destinations around the world. Here’s a step-by-step guide on how to do it.

  • Check Device Compatibility: Before purchasing, ensure your device supports eSIM and is unlocked. This is essential for the eSIM to work properly.
  • Define Your Itinerary: Once compatibility is confirmed, select the destinations you’ll visit. Holafly offers eSIMs for Europe, and the United States, and a global option for multiple countries.
  • Purchase Your eSIM: Choose your plan and purchase the eSIM. Enter your email address correctly, as the eSIM and QR code will be sent there.
  • Receive and Use the QR Code: You’ll receive a confirmation email with a QR code to activate your eSIM. You can also access the QR code and details through the Holafly app or website. Manual codes will be provided if you can't scan the QR code.

To keep in mind

Find your eSIM QR code in your purchase email, WhatsApp number, or on the Holafly app. You can install the eSIM a day before your trip or upon arrival, ensuring you have a stable wifi connection. You’ll need another device to scan the QR code if you use that installation method.


Troubleshooting tips

How to check the Technical Specs of the eSIM

To review the features of your eSIM, Go to the website > Destinations > Technical Specs and here you will find all the information you need.



How to buy the eSIM through the Holafly Website

To buy an eSIM click on Destination or use the Search icon > Type the destination you want to buy and select it > Scroll down to the bottom > Choose the number of days > Choose the number of eSIMs.


Make sure you’ve selected the right number of days and eSIMs, as this can sometimes be confusing.


Confirm your purchase (make sure the days and number of eSIMs are correct) > Click on Checkout  > Choose the payment method > Enter your email and billing address > Continue to payment > Add your card information > Complete order and that's it.


Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

Learn more here
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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

Learn more here
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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

Learn more here

Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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