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How to get an Orange eSIM refund?

Learn how to request an Orange eSIM refund and understand the conditions. Stay connected with Holafly’s unlimited data plans worldwide.

If you’re having issues with your Orange eSIM you may want a refund. Getting one is possible, but the process depends on when you made the purchase and whether you activated your plan or not.

In this guide, we will guide you through the complete process of how to request a refund with Orange and what you should expect when requesting one.

Before we get started, if you are looking to make the switch to another eSIM provider, we’ll introduce you to Holafly, a top eSIM provider with unlimited data and round-the-clock customer support.

In this article

When does Orange eSIM offer refunds?

The Orange Travel refund policy allows you to get a refund as long as your eSIM hasn’t been used or activated. Once you start using your plan, it’s considered non-refundable in most cases. Here are some of the main things to keep in mind when it comes to Orange eSIM refunds:

14-Day withdrawal window: All refund claims must be made within 14 days of purchase. After this period, eSIMs are non-refundable, even if they haven’t been activated yet.
Technical failure: If there are any technical issues on Orange’s end, you can request support from the department to assist you. They are required to resolve it within 8 hours, and if that doesn’t happen, then Orange should offer you a full refund within 5 business days.
Deferred activation requests: If you bought your eSIM but have a change of plans before activating it, you can get a reimbursement, but Orange will deduct a €3 service fee.

You cannot get a refund when:

You have already activated your eSIM plan.
If you change your mind once the eSIM is activated.
You’ve already used data, SMS, or calls from the plan.

It is best to read Orange’s Terms of Sale for complete details on the policies.

How to get an Orange eSIM refund?

To get the refund, you need to contact Orange directly. You can do so by emailing the customer support team or filling out a contact form on the Orange website.

Make sure you fill out your request within the first 14 days of the purchase, and the eSIM has not been installed or used. Include all details in your refund request, such as the order number, date of purchase, and the email you used for the purchase. The support agent may also ask to provide additional information and screenshots during the process.

When filling out your request, be clear with your reasoning for the refund; some of the common reasons may include:

Changing your mind about the purchase
Device incompatibility
Accidental purchase
Technical issues that prevented activation or later use of the eSIM

How long does an Orange eSIM refund take?

After you have submitted your Orange eSIM refund request, wait for a couple of working days for Orange’s team to respond. Once your refund request is approved, it can take up to 30 days to reach your account.

Get unlimited travel data with Holafly

Are you looking for an eSIM with a flexible refund policy? Holafly allows you to make a refund request for up to six months after purchase. You can get full refunds for any accidental purchases or unactivated plans, as well as partial refunds if you run into issues after activating the eSIM.

You can take a look at our Holafly and Orange comparison to make an informed decision.

Get yourself a Holafly eSIM and enjoy unlimited data in 200+ destinations worldwide. If you have any questions, the Holafly support team is available 24/7 through live chat, and they can assist you with any problems in real time.

Disclaimer: These refund policies are only accurate as of August 24, 2025 and are subject to change. For accurate and up-to-date information, refer to Orange’s website.