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How to get a MobiMatter eSIM refund?
Find out if you’re eligible for a MobiMatter eSIM refund with our simple guide to MobiMatter’s refund policy — plus what steps to take next.
MobiMatter is an eSIM marketplace that acts as a third-party reseller with over 500 eSIM packages for more than 200 countries. If you’re having connectivity issues, or your plans have changed, and you would like to request a MobiMatter eSIM refund, we’ve compiled all the info you need to do just that in this guide.
We also mention Holafly as an eSIM alternative. It offers eSIMs for 200+ destinations, mostly with unlimited data.
An eSIM you can rely on
Join over 10 million Holafly customers and get connected with our trusted, global services.
When does MobiMatter offer eSIM refunds?
As MobiMatter sells eSIMs from different providers on their platform, they also follow their respective refund policies. But in general, you can get a full or partial refund if:
- Your MobiMatter eSIM doesn’t work or stops working because of a technical issue with the product or network.
- You reported the problem using the MobiMatter troubleshooting tool, provided all the needed details, and MobiMatter did not offer a solution within 24 hours.
And you cannot get a refund if:
- You deleted the eSIM, your phone was lost or reset, or your actions caused the issue.
- You bought the wrong plan or used it in a country that’s out of MobiMatter’s coverage.
- You used part of the data already or just didn’t like the service.
- You didn’t contact MobiMatter to ask for help.
Also, it’s usually non-refundable when you’ve already downloaded or activated the eSIM unless you’re experiencing any of the issues above. However, returns or cancellations may be possible if you haven’t downloaded or activated the eSIM yet, but only in certain cases like:
- Incompatible device: Your phone doesn’t support eSIM or the necessary software.
- Change of mind: You no longer want or need the plan.
In these cases, cancellation or return fees may apply depending on the operator’s policy.
How do I get a MobiMatter refund?
To request a MobiMatter refund or cancellation, fill out a support ticket via MobiMatter’s customer support. Make sure to provide all necessary details related to your request.
If you’re experiencing any connectivity issues with your MobiMatter eSIM and would like a refund, keep in mind that you need to report the issue to their customer support before requesting a refund. If you experience a problem while setting up your eSIM and request a refund without asking for assistance, then MobiMatter might deny your request.
MobiMatter has 24 hours to fix the problem. If they cannot offer a solution or they do not respond on time, then you can be eligible for a refund.
How long does a MobiMatter refund take?
If you’re approved for a MobiMatter eSIM refund, MobiMatter will send the money back to the same payment method you used. This can be your credit card, debit card, or digital wallet.
Refunds usually take between 10 and 45 days to process, depending on your payment method. MobiMatter processes refunds as quickly as possible once all details are confirmed, but your bank controls the final timeline, if applicable.
Disclaimer: The data in this comparison is accurate as of June 10, 2025, and is subject to change.
Get unlimited travel data with Holafly
Like MobiMatter, Holafly also has 24/7 customer support, so you can ask for assistance with any eSIM issues as soon as possible. But comparing Holafly with MobiMatter, Holafly offers more accessible assistance channels, like WhatsApp, live chat, and a call center.
While MobiMatter provides a wide selection of eSIM carriers, plans, and packages, Holafly eSIMs focus on simplicity. This makes Holafly a solid option for travelers who want straightforward coverage and added peace of mind.
Peace of mind before you fly
Set up your eSIM before travel and get unlimited data on arrival.
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Born and raised in the capital of the Philippines, Jericka has spent over 12 years relentlessly writing and editing content that makes sense for everyone — regardless of the subject. A published editor with a passion for media studies and digital marketing, she brings both skill and curiosity to every project. When she’s not writing, you’ll find her playing online games, getting a massage, or spotting typos in product descriptions for fun. (<em data-renderer-mark="true">If it’s too long, feel free to trim the last sentence starting from “When she’s not writing…”</em>)
