Mint Mobile eSIM not working: Possible causes and fixes

If your Mint Mobile eSIM isn’t working, the problem usually stems from simple configuration issues like disabled data roaming or incorrect settings. The good news? These problems can typically be fixed in minutes with the right troubleshooting steps.

This guide covers activation problems, connectivity issues, and what to do when your eSIM stops working mid-use. If you’ve tried everything and still can’t connect, switching to Holafly offers unlimited data, 24/7 support, and a more straightforward setup.

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Why is my Mint Mobile eSIM not working?

If your Mint Mobile eSIM isn’t connecting, whether on an iPhone or Android device, the issue is usually related to device compatibility or incorrect settings.

The most common causes include:

• Device not compatible or locked. The eSIM won’t activate on phones that are carrier-locked or don’t support eSIM technology.
• Mobile data or data roaming is turned off. eSIMs require data roaming to be enabled to connect to networks.
• The local network is not connecting automatically. Some devices fail to select the right carrier upon arrival at your destination.
• Incorrect or outdated APN settings. Wrong or missing Access Point Name (APN) details can prevent internet access even when the eSIM is active.
• QR code issues. Using screenshots instead of the original QR code, or scanning the code multiple times can cause activation failures.

Note: This matches Holiday eSIM’s bullet list format. Alternatively, use HolaSim’s table format:

How to fix a Mint Mobile eSIM

Before you start looking into the potential issues, make sure you follow the eSIM activation process thoroughly. Missing a single step is enough to cause issues – even if there’s nothing wrong with the provider or the eSIM itself. 

If you’ve stuck to the guide and the eSIM still isn’t working, here are a few things you should check:

How to activate your Mint Mobile eSIM

Here’s a quick guide on activating your Mint Mobile eSIM for both iOS and Android devices.

iOS devices

1. Connect to a WiFi network.
2. Download and install the Mint Mobile app.
3. Enter your 11-digit eSIM ACT code in the app. You should have received it with your eSIM order confirmation email.
4. Select Keep your current one to transfer your current number to Mint or Get a new one if you need a new phone number.
5. Enter your phone number and ZIP code to verify your identity. Select your current service provider and enter the requested information.
6. Enter your name to start a number transfer request.
7. Tap on the pop-up asking if you want to install your eSIM and follow the prompts.

Android devices

1. Connect to a WiFi network.
2. Download and install the Mint Mobile app.
3. Enter your 11-digit eSIM ACT code in the app. You should have received it with your eSIM order confirmation email.
4. Select Keep your current one to transfer your current number to Mint or Get a new one if you need a new phone number.
5. Enter your phone number and ZIP code to verify your identity.
6. Select your current service provider and enter the requested information.
7. Enter your name to start a number transfer request.
8. Scan the QR code from the order confirmation email and follow the prompts to finish the activation process.

Check if your phone is compatible with Mint Mobile eSIMs

There are two things you need to check when it comes to device compatibility. 

1. Make sure you have an eSIM-compatible phone, as no eSIM will work on a phone that doesn’t support eSIM technology. 
2. Check if your phone is unlocked. If you purchased your phone from a different carrier, it may be locked to that carrier’s network. If that’s the case, you’ll need to contact your old carrier to get the phone unlocked.

Connect to a stable WiFi network

Setting up an eSIM requires a steady internet connection. If you’re trying to activate your eSIM on a crowded public WiFi network or mobile data with poor connectivity, you might not be able to do so. Use your regular home WiFi to get it done.

Check your eSIM lines

Most phones only allow you to store a limited number of eSIM profiles at once. For example, iPhones let you keep 10, though only two of them can be active simultaneously. 

Go through your old eSIM lines and delete any that you don’t use anymore to ensure there’s room for your Mint Mobile eSIM.

Make sure your eSIM line is turned on

If your eSIM shows “Activating” indefinitely, verify the line is enabled:

1. Go to Settings, then Cellular.
2. Locate the number you’re trying to activate.
3. Check if the toggle is on. If it is, it should be green. If not on, tap on the toggle to turn it on.

Verify successful activation

Your eSIM may be active but not selected for mobile data. Set Mint Mobile as your primary SIM:

iOS devices

1. Go to Settings.
2. Locate and tap on Cellular.
3. Find your Mint Mobile line and make sure it’s marked as Primary.

Android devices

1. Go to Settings.
2. Select Network and Internet or Connections.
3. Locate and tap on Mobile Network or SIM Manager.
4. Find your Mint Mobile line and make sure it’s marked as Primary.

The steps for verifying your activation on Android may differ slightly depending on your device and the OS you’re running.

Contact the customer support team

If none of the above helps, check out Mint Mobile’s eSIM troubleshooting guide. View this site properly, and if you’ve tried all troubleshooting methods, contact the customer support team for help with your issue.

Mint Mobile eSIM stopped working

What if you managed to activate your eSIM and used it for some time, only for it to suddenly stop working? While that may be an issue on Mint Mobile’s end, it could also have something to do with your device. Here are a few things you can try. 

Reset the eSIM line

Sometimes, a glitch in your software can cause your eSIM to stop working. Thankfully, the old “Have you tried turning it off and on again?” method typically does the trick here. That said, only iOS gives you this option, while your only choice with Android is to reset all network settings.

1. Go to Settings on your iOS device.
2. Go to the Cellular settings menu.
3. Tap on your eSIM plan.
4. Toggle the Turn on This Line switch off.
5. Wait 10 seconds.
6. Toggle it back on.

Reset network settings

If resetting your eSIM settings doesn’t do the trick, or if you’re using an Android device, your best bet is to reset all network settings at once.

Warning: Resetting network settings will erase all saved WiFi passwords, Bluetooth pairings, and mobile network preferences. Only use this as a last resort after trying other solutions.

iOS devices

1. Go to Settings.
2. Open the General settings menu.
3. Locate and tap on the Reset option.
4. Select the Reset Network Settings option on the pop-up menu.

Android devices

1. Go to Settings.
2. Open the System settings menu.
3. Locate the Reset Options menu and open it.
4. Choose the Reset WiFi, Mobile, and Bluetooth option.

Once again, these steps may be slightly different depending on the make, model, and OS of your Android device.

Update your software

Outdated software can cause eSIM connectivity problems. Check for OS updates:

iOS:

1. Settings > General > Software Update
2. If an update is available, tap Download and Install

Android:

1. Settings > System > System Update
2. Tap Check for update
3. If available, Download and install

Important: Your eSIM will remain active during the update. Keep WiFi connected throughout the process.

Deleted or lost Mint Mobile eSIM card

Have you accidentally deleted your Mint Mobile eSIM card or lost the necessary details to activate it? Unfortunately, due to security measures related to eSIMs, there’s no way to reinstall your old eSIM, whether you’re with Mint Mobile or any other provider.

Thankfully, you can simply request a new eSIM. You can do so on the Mint Mobile app on iPhone or Android or by calling their customer support line if you want a support agent to respond to your request. After doing so, you should receive a new QR code, which you can scan and follow the activation process to set up your new eSIM.

Get an eSIM you can trust

If you’ve tried the troubleshooting steps above and your Mint Mobile eSIM still isn’t working—or if you’re facing repeated issues with international roaming and the Minternational Pass—you don’t need to go back to physical SIM cards. Holafly offers a straightforward eSIM alternative with instant activation, unlimited data plans, and 24/7 multilingual support to help resolve any connectivity issues quickly.

Why travellers choose Holafly:

• Unlimited data plans in most destinations
• 24/7 live chat support in multiple languages
• Instant digital delivery — QR code arrives via email in minutes
• No account required to purchase
• Simple setup — scan the QR code and activate

Plus, Holafly covers 190+ international destinations — so if you’re travelling beyond the US (where Mint Mobile operates), you’ll stay connected wherever you go.

Browse Holafly’s international eSIM plans or check out USA eSIM plans for US coverage.

Need a monthly plan? Holafly Plans offers monthly subscriptions with coverage in 170+ destinations:

• Unlimited plan: €59.95/month
• Light plan: €45.95/month (25GB)

All plans include hotspot sharing and the Always On feature (1GB free data in 76 destinations after cancellation).

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Rokas Aniulis

Senior SEO copywriter

A senior SEO writer from Lithuania, combining my passion for writing and travel at Holafly. With years of experience in technical fields, I'm here to answer all of your questions about staying connected. I specialize in turning even the most complicated topics into something everyone can understand.

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