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Jetpac eSIM review: Everything you need to know
Jetpac offers affordable fixed-data plans for 200+ destinations as well as complimentary lounge access if your flight gets delayed.
Jetpac is an eSIM company located in Singapore that offers eSIM plans for over 200 destinations. But is it the best pick for your next international trip? Follow along to learn all you need to know about Jetpac’s eSIM service, including coverage, price, speed, and user experience.
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Jetpac eSIM plans and pricing
Jetpac only offers fixed-data plans, which range from 1 GB to 50 GB for most destinations. All plans are stored in a single eSIM, so you won’t need to get a new eSIM profile every time you buy an eSIM from Jetpac.
The lower data options are a good way to stay connected for basic needs without getting into any apps that use a lot of data, while the plans with the biggest data allowances can support things like watching video or gaming for a short while.
You won’t want to get carried away, though, since you can run through 50 GB of data in a single day if you’re downloading files and watching movies all day long. So make sure to keep an eye on your mobile data usage, even if you get one of the bigger plans.
The price of your eSIM plan depends on your destination and how much data you need. Let’s take a look at the exact prices offered for some of Jetpac’s top destinations.
| Japan | United States | Europe | |
|---|---|---|---|
| 1 GB for 4 days | $4 | $4 | $4 |
| 3 GB for 7 days | $6 | $5 | $5 |
| 5 GB for 30 days | $9 | $8 | $7 |
| 10 GB for 30 days | $18 | $13 | $14 |
| 15 GB for 30 days | $22 | $20 | $21 |
| 20 GB for 30 days | $23 | $22 | $28 |
| 30 GB for 30 days | $36 | $28 | $35 |
| 40 GB for 30 days | $46 | $39 | $39 |
| 50 GB for 10 days | $55 | $25 | Not available |
As you can see, the pricing changes slightly from one destination to the next, but the table above should give you a good idea of what you can expect to be paying for your Jetpac eSIM.
Disclaimer: All data in this article is accurate as of April 8, 2025 and is subject to change.
Coverage
Jetpac offers near-global coverage with 200+ destinations with its single-destination plans, as well as regional and global data plans that cover multiple countries in a region with a single eSIM plan. You will be able to use the same eSIM profile no matter which plan you choose.
This all but ensures that you’ll be able to get mobile internet almost anywhere in the world with Jetpac. Let’s take a look at the coverage offered by Jetpac’s regional plans.
| Plan | No. of destinations covered |
|---|---|
| Global | 95 |
| Southeast Asia | 6 |
| Asia-Pacific | 16 |
| Europe | 30 |
| North America | 2 |
| Middle East and North Africa | 8 |
| Latin America | 16 |
| Caribbean | 21 |
| Africa | 7 |
All in all, single-destination plans are usually the best choice if you don’t plan on visiting multiple countries, as they tend to be cheaper than regional plans. On the other hand, regional plans are great for traveling across borders, as you don’t need to buy a new eSIM every time you go to a new country.
Customer support
Customer support is an essential part of any service. You expect to never need it, but it sure is nice to know someone has your back if you encounter a problem or simply have questions about your eSIM.
Jetpac does offer customer support via live chat, email, and WhatsApp. However, the customer support team works fixed hours instead of being available 24/7. You can reach Jetpac’s support team from 3 AM to 10 AM UTC. If you need assistance outside of these hours, you can resort to Help Center articles or email the support team and wait for a response.
Refund policy
Jetpac’s refund policy states that once you install and activate your eSIM, it will be considered as used, and no refunds will be available. That said, you can ask for a refund if you’re unable to install your eSIM or if you encounter technical issues with the service.
Refunds aren’t offered if you can’t install the eSIM due to your phone not being compatible with eSIMs. You need to get in touch with the customer support team within 30 days of purchase to file a refund claim. If the customer support can’t solve your installation issues, you should be offered a refund.
Ease of use
Jetpac makes it easy to buy, activate, and use its eSIM with a dedicated Jetpac app for both iOS and Android. The simple, intuitive layout of the app means that all essential features are never more than a click away.
This comes in particularly handy knowing that Jetpac doesn’t have unlimited plans, so you’ll want an easy way to keep an eye on your data usage and make sure you don’t lose connection at the worst time.
What happens if I run out of data on my Jetpac eSIM?
First of all, if you use up all of your data allowance, you will lose connection and will no longer have internet access. To get back online, you’ll need to top-up your Jetpac eSIM by buying a data pack that suits your needs.
To avoid losing connection, you might want to buy the top-up before running out of data completely. Otherwise, you’ll have to look for a free WiFi hotspot just to be able to add more data to your eSIM.
If you don’t want to worry about data usage, you can get a Holafly eSIM instead. All Holafly plans include unlimited data, which makes it one of the best Jetpac eSIM alternatives if you need more data. Using Holafly ensures that you will never lose connection, no matter what you do or how much data you use.
Unlimited data. Peace of mind.
Make sure you have travel data that's there when you need it most.
Jetpac eSIM additional features
Jetpac stands out from many other eSIM providers by offering some airport comfort features. You can buy airport lounge access at a better price than you’d regularly have to pay. You can also find better deals for priority boarding. Keep in mind that you’ll still have to pay for these, but you might be able to save a few bucks.
On top of that, Jetpac offers free lounge access if your flight is delayed. Everybody hates flight delays, but complimentary airport lounge access does make it a little easier to withstand.
Choose peace of mind with Holafly
Jetpac definitely offers a solid alternative to using a physical SIM card or paying excessive data roaming charges when traveling. With coverage in 200+ destinations, and intuitive app, and additional perks, it’s a viable option to stay connected abroad.
That said, since Jetpac only offers limited data plans, you might find yourself stressing about your data limit instead of enjoying your holiday.
Holafly offers a worry-free eSIM for your travels. Since all Holafly plans include unlimited data, you’ll never have to worry about losing your connection. On top of that, you get 24/7 customer support in multiple languages and a refund policy that ensures you won’t lose your money in case of accidental purchases or connection issues.
Unlimited data. Peace of mind.
Make sure you have travel data that's there when you need it most.
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A senior SEO writer from Lithuania, combining my passion for writing and travel at Holafly. With years of experience in technical fields, I'm here to answer all of your questions about staying connected. I specialize in turning even the most complicated topics into something everyone can understand.
