DENT eSIM review: Is it worth buying for travelers?

DENT eSIM is a travel-focused digital SIM service that offers mobile data in 150 countries. 

This DENT eSIM review outlines its coverage, pricing, and activation steps, so you know what to expect before making a purchase. 

Suppose you reach the end of this guide and decide DENT isn’t the right fit for your trip. In that case, Holafly (available on iOS and Android) offers a strong alternative with a simple setup and unlimited data plans.

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What is DENT eSIM, and how does it work?

DENT eSIM is a global, data-only travel service that provides mobile connectivity in 150 countries.

It’s designed for travelers who want data without relying on traditional roaming or buying a local SIM in every destination. The service operates on eSIM-compatible iOS and DENT eSIM Android devices, supporting dual SIM use and allowing travelers to keep their home number active while using DENT for data.

DENT wireless eSIM operates by setting up a global profile on your device. From there, you can choose a data package, activate it whenever you need, and seamlessly connect to local partner networks as you travel from one country to another. Plans are prepaid, with no contracts or roaming fees, and you have the option to buy only the amount of data you need.

You can buy DENT plans directly on its website or through the DENT app on both platforms.

DENT mainly serves travelers visiting regions such as Europe, North America, Asia Pacific, Africa, the Middle East, and Latin America.

DENT eSIM review: Performance and features

Here’s a detailed breakdown of DENT’s key features.

Coverage

DENT eSIM offers coverage in 150 countries, including:

• Europe: UK, Germany, France, Spain, Italy, and Poland.
• North America: US, Canada, Mexico, and select Caribbean destinations.
• Asia Pacific: Japan, South Korea, Australia, New Zealand, Singapore, Thailand, India, and Vietnam.
• Africa and the Middle East: South Africa, Tanzania, Ghana, Nigeria, UAE, Saudi Arabia, and Qatar.
• Latin America: Brazil, Argentina, Chile, Colombia, and Peru.

A complete list of supported countries is available within the DENT app or on their website.

Data plans and prices

DENT offers several plan types, including short-term travel bundles and long-validity global packages.

Popular short-term plans

Long-validity global plans

How to activate DENT eSIM

When it comes to the matter of how to use DENT eSIM, the service handles almost the entire activation process inside the DENT app, so most users never need a QR code.

Prerequisites

• An eSIM-compatible smartphone (see our list of devices that support eSIM) that’s carrier-unlocked
• Stable WiFi for installation
• DENT app installed, and an account created
• A purchased data plan

Activation steps

1. Open the DENT app: To get started with the DENT app, first, open it on your device.
2. Navigate to the Data tab: Go to the “Data” or “My eSIM” section within the app.
3. Initiate setup: If you have a data package, you’ll see an option to set up your eSIM. Tap this to start the installation process.
4. Follow on-screen instructions:  The app will then walk you through the steps for downloading and installing the profile automatically.
5. Configure device settings: Once the installation is complete, you’ll need to adjust several settings:

• Go to your phone’s cellular settings and ensure that Data Roaming is on for the DENT line.
• Select the DENT eSIM as your primary mobile data line.

6. Restart your device (optional): Restarting your phone can help refresh the network connection and ensure the eSIM is registered correctly. 

If your eSIM is still not working, you should contact DENT support.

DENT eSIM top-up

DENT operates on a prepaid, pay-as-you-go model, so you only pay for the data you use. You can add more whenever you need it without needing to reinstall the eSIM. 

Top-ups are handled directly in the DENT app, where you can buy additional data using Apple Pay, PayPal, credit cards, or DENT Tokens. Any new data is added to your existing balance and used based on which package expires first.

Customer support

For those whose DENT eSIM is not working, they provide customer support exclusively through written channels, as there’s no live chat or phone-based assistance. 

You can reach the team by emailing support@denttelecom.io or support@dentwireless.com, submitting a request through the online Help Center form, or using the in-app option that redirects you to the same system. 

DENT also maintains a self-service FAQ section with troubleshooting guides for common issues. 

While the company doesn’t share official response times, it seems that users often find themselves waiting over 24 hours for a reply.

Refund policy

DENT’s refund policy is strict. Refunds are typically available only if the service cannot be activated due to a technical failure on DENT’s side.

Eligible situations

• Technical installation or activation failures that DENT cannot resolve
• Non-delivery of the eSIM profile after payment
• Duplicate purchases
• EU 14-day right of withdrawal (only if the eSIM hasn’t been installed or activated)

Non-refundable situations

• Any activated or partially used data plan
• User errors, such as using a locked or incompatible device
• Plans that expire with unused data remaining
• Change of travel plans after activation

How to request a refund

1. Gather purchase details (order ID, email, screenshots, error messages).
2. Contact DENT support via email or the web form.
3. Clearly explain the issue and request a refund.
4. Follow any troubleshooting steps requested by support.
5. Wait for DENT to review the request and process the refund if approved.

DENT eSIM review: The takeaways

DENT offers eSIM service across 150 countries with validity periods extending up to one year and competitive per-gigabyte pricing.

The service provides in-app setup and top-up functionality, with customer support available through email. Refunds are limited to cases where the eSIM has not been activated or where a technical failure occurs.

Stay connected hassle-free with Holafly unlimited eSIM

Holafly’s eSIM store offers unlimited data plans across multiple destinations, eliminating the need to track usage or purchase repeated top-ups. Installation is quick through a QR code or directly in the Holafly app on compatible iPhones.

Travelers have access to 24/7 customer support through multiple channels, including live chat and email. Several Holafly Plans also allow hotspot sharing and come in flexible durations, from short trips to extended stays of up to 90 days in select destinations.

All plans include access to reliable local networks, straightforward activation, and the ability to manage your eSIM directly from the app.

Unlimited data. Peace of mind.

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Disclaimer: The data in this article is accurate as of December 12, 2025, and is subject to change.

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Tom O'Leary

SEO Content Specialist

I am a Liverpool-based SEO content specialist with years of experience crafting content that connects. I combine my love for clear communication with a passion for travel and languages (currently diving into Japanese!). At Holafly, I'm here to help you understand everything about staying connected abroad, turning technical jargon into straightforward advice you can actually use.

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