Coris travel insurance reviews: Advantages & disadvantages

As a traveller, you must be aware that there is always a chance your flight might be delayed, your luggage may not arrive with you, you could suffer an allergic reaction, and many other unfortunate incidents could occur. The answer to whether you should get travel insurance is yes! But the big question is: Which one? This time, we bring you a review with the opinions on Coris travel insurance so you can have a clear view and compare it, why not, with insurers like Mapfre, Heymondo, or Allianz that we’ve also prepared for you.

Here you’ll find information about the plans, coverage, and user experiences with this company’s services and support, which will help you decide which policy is best for you. Join us!

What is Coris travel insurance and what policies do they offer?

Coris is an international travel assistance company that is part of the French group APRIL Group International, founded in 1988. The company is headquartered in Buenos Aires and has a global network of over 15,000 representatives in more than 150 countries. This broad coverage ensures that travellers can receive support in a variety of situations and locations worldwide.

Coris offers a variety of traveller assistance plans and categories designed to meet each client’s specific needs:

• Single trip: For occasional trips, coverage for the specific duration of the trip.
• Annual multi-trip: Designed for frequent travellers, offers coverage for multiple trips over one year.
• Pre-existing conditions up to 75 years: Aimed at people with pre-existing medical conditions.

Plans and Products

Coris’ plans are available for various destinations across Central America, North America, South America, Asia, Europe, and Africa. Here are some of the main Coris travel insurance products:

Gold Plus

This plan provides extensive coverage for travellers seeking comprehensive protection during their travels. It includes medical assistance, luggage loss coverage, and other essential services to ensure peace of mind while travelling.

Mercosur

Specifically designed for travel within Mercosur countries, this plan offers coverage tailored to regional needs. It provides medical coverage up to $17,000 (€15,850) and luggage loss protection up to $500 (€460). It’s an affordable option for those travelling within this region.

Student 45

Designed for students undertaking academic programmes abroad, the Student 45 plan offers coverage for 45 days. It includes medical assistance up to $50,000 (€46,200), protection in case of luggage loss up to $1,200 (€1,110), and other essential services for young people on international mobility.

Platinum Plus

This premium plan is designed for travellers seeking maximum protection. It offers high coverage for medical assistance, emergency services, and additional benefits.

Diamond Plus

As one of Coris’ most comprehensive plans, Diamond Plus provides exceptional coverage for the most demanding travellers. It includes high-level medical assistance, exclusive services, and a wide range of benefits to ensure total protection during the journey.

Max Schengen

Designed for those travelling to Schengen area countries, this plan meets the mandatory insurance requirements for entry into these nations, offering medical assistance up to €30,000 ($32,500) and coverage for luggage loss up to $1,000 (€920).

Coris 100

This plan offers extensive medical coverage up to $100,000 (€92,000) and protection for luggage loss up to $500 (€460) for travellers seeking strong protection during international travels.

Comparison: Coverage and Prices of Coris Travel Insurance

Coris travel insurance plans

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What do Mapfre travel insurances cover?

The coverage offered by Coris travel insurance is extensive and generally similar across all plans. However, the coverage limits vary between a basic plan and a plus plan. Generally, they include:

• Medical assistance for accidents or illnesses: Covers medical expenses in case of emergencies during the trip.
• Medical transportation and repatriation: Organisation and costs associated with medical transportation or repatriation when needed.
• Medications and prescribed tests: Covers medications and tests prescribed by professionals during an emergency.
• Emergency dental assistance: Provides treatment for dental emergencies that may arise during the trip.
• Hotel expenses for recovery: Covers additional accommodation costs in case rest is needed before continuing the journey or returning to the home country.
• Luggage loss or delay: Assistance and compensation in cases of lost or delayed luggage.
• Trip cancellation or interruption: Covers expenses in situations that force you to cancel or interrupt the trip for valid reasons.
• Insurance for electronic devices: Protection for your devices in case of theft or accidental damage.
• Legal assistance: Support in situations requiring legal advice or intervention during the trip.
• Pre-existing conditions: Plans like Gold Plus, Mercosur, and Platinum Plus generally cover certain chronic or pre-existing conditions, subject to the terms of the contracted policy.
• Amateur sports accident assistance: Included in most plans, with coverage limits varying depending on the policy.

What’s not included in Safe Travel Assistance travel insurance?

Although Coris plans offer a wide range of coverage, there are certain common exclusions that travellers should be aware of:

• Cosmetic or non-urgent treatments: Cosmetic procedures or medical treatments that are not emergency-related are excluded.
• Events related to armed conflicts: Situations arising from wars, terrorism, or civil unrest are not covered.
• Substance consumption: Incidents occurring under the influence of alcohol or illegal drugs are excluded from coverage.

Opinions on Coris travel insurance and customer support

Coris offers multiple customer support channels to assist travellers in emergencies or queries:

• 24/7 phone lines: Available to provide immediate support in urgent situations.
• Email: For less urgent queries or sending documentation.
• Mobile app and website: These provide easy access to information and allow travellers to manage assistance requests.

User feedback on Coris customer support is mixed. Some highlight the efficiency and quick responses, while others mention delays in assistance and issue resolution.

Review of the Coris travel insurance website and platform

On the Coris website, you can easily navigate and find:

• Online services: The possibility to easily purchase assistance plans.
• Various payment methods: Multiple payment options, making transactions easier for clients.
• Information: Clear details about the coverage of each plan.
• Service management: The ability to track and manage purchased assistance services.

Despite this, some users have noted that information about certain procedures, such as refunds, could be more detailed to improve the customer experience.

Advantages and disadvantages of Coris travel insurance

When looking for opinions on Coris travel insurance or any company, you’ll find various experiences, both positive and negative. Based on these testimonials, we’ve summarised the benefits of Coris and areas for improvement which we share briefly, so you can make comparisons with other insurers available in the market:

User experiences and opinions of Coris travel insurance

Several users have shared their opinions online about Coris travel insurance and shared their experiences in cases where their trips didn’t go as expected. Testimonials are varied across different situations and services used; we’ve gathered a few for you to analyse and draw your own conclusions.

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Medical care and expenses abroad

Some users have shared positive experiences regarding Coris’ medical coverage in cases of surgical procedures and associated costs:  

“I had appendicitis surgery in Prague… they sent me to a hospital where I was operated on, my travel companion contacted Coris and the insurer paid for the procedure.” Fanu 49.

This same customer describes issues with case follow-up and personalised attention from agents:

“Additionally, I was hospitalised for several days, and I was called by different people from Coris, having to explain everything to each of them. No one person or two were in charge of my case; I was called from different countries.”

“During my trip to South Africa, I was bitten by an insect and had a severe allergic reaction. I wrote to them, and immediately they told me what to do while coordinating a consultation at a clinic. I was prescribed medication, and by the next day, I was much better. What I liked most was that they didn’t just provide initial care, but they sent me messages throughout the week to check on my progress.” Danna.

“During a vacation in Punta Cana, my son got a cut at the beach. As soon as I wrote to them, they called me and told me the nearest medical centre. They attended to us immediately, without having to pay anything upfront. We were very satisfied with how they handled the situation. Highly recommend.” Constanza.

However, there are also opinions from clients who had a very bad experience when requesting medical attention from the insurance:

“CORIS left my 80-year-old father without care in Italy after suffering a stroke. They didn’t send an ambulance, didn’t ensure he received proper care despite several reports of what was happening, didn’t take care of the transport or change the flights so he could get proper treatment in Argentina… We had to take care of everything ourselves. What they did is called ABANDONMENT, and we are taking legal action. It’s important to note that we paid for the most expensive insurance, and they didn’t cover anything.” Noel.

 “The service Coris claims to provide is deficient. Their main objective isn’t to assist but to avoid doing so once you’ve already purchased the insurance. Unfortunately, I’ve had to use it twice.” Anonymous. 

Luggage Protection

“My wallet was stolen in Rome. All my cards and money were taken. My driving license and more. I called for assistance. They asked for the police report. I sent it, and they told me it was a theft, so I wasn’t entitled to assistance. They left me in Rome without money or cards. I consider the wallet part of my luggage. Not even an attempt to resolve anything. To me, it’s a fraud.” Antojadas Deco & Jardín.

Refund Policies

Some clients have experienced delays in the reimbursement process with Coris, although they eventually got their expenses back. On the other hand, other users have expressed dissatisfaction due to bureaucratic procedures, documentation requirements, and a lack of responsibility with deadlines, without receiving their money back.

 “I took out Coris in April for a Caribbean cruise. On the ship, I had to take my son to the doctor and pay for it (they had warned me beforehand). I called Coris and informed them. When I got back to Argentina, I made the claim and was reimbursed for everything I spent, the only issue was that it took two months to pay me, but the rest was fine. We also used it on land once, when we took him to the hotel doctor (also reimbursed), and another time they sent a Coris doctor to the hotel.” Marcelo.

“The refund date has passed, I’ve sent 3 emails, and I still haven’t received a response.” Ana.

“If you get sick, they won’t give you timely or fast assistance, and they’ll take half a year to process your reimbursement and pay you whatever they want.” Maritza.

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