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Aeromexico travel insurance reviews: Advantages & disadvantages
Is it worth it? Discover the benefits, coverage, policies, and aeroméxico travel insurance reviews to make an informed decision.
Getting travel insurance when planning your trip ensures you’ll have unforgettable memories, in a good way. In addition to offering fast and secure connectivity with Holafly’s monthly plans, we want to share what people are saying about Aeroméxico travel insurance in this post.
Find out what users think about Aeroméxico, a company with an extensive history in flights that, in partnership with other companies, offers the possibility to get additional protection during their trips.
What is Aeroméxico Travel Insurance and What Policies Does It Offer?
Aeroméxico, founded in 1934, established its presence in the aviation sector, operating flights to multiple destinations in the Americas, Europe, and Asia. To complement its services, the airline offers travel insurance designed to provide peace of mind for its customers in case of unexpected events during their trips, in partnership with renowned insurers such as Chubb.
Chubb Seguros México is an insurer with extensive market experience, offering a range of products from car and home insurance to travel and hospitalisation insurance. Their collaboration with Aeroméxico and Citibanamex aims to provide travellers with comprehensive protection during their journeys. The cost of an Aeroméxico insurance policy ranges from €23 ($25) for domestic trips in Mexico to €34 ($37) for international flights.
Available plans:
- Annual Multi-Trip: For frequent travellers, it offers coverage for one year on all trips within that period, with a maximum duration of 90 days per trip.
- Six-Month Multi-Trip: Provides coverage for six months for multiple trips, each with a maximum duration of 90 days.
- Short Trip: Ideal for stays of up to 90 days, it offers peace of mind on both domestic and international trips.
What Does Aeroméxico Travel Insurance Cover?
Aeroméxico, in collaboration with Chubb, offers travel insurance that provides coverage both in Mexico and internationally. The coverage and insured amounts vary according to the selected plan, tailored to the specific needs of each traveller. In general, it includes:
- Medical expenses due to illness or accident: Up to MXN 120,000 ($6,700 (€6,300)) for domestic trips and up to $18,000 (€16,900) for international trips.
- Dental care: Included within the mentioned limits, with a sublimit of MXN 28,000 ($1,600 (€1,500)) for the domestic plan and $2,800 (€2,600) for the international plan.
- Medical evacuation and funeral repatriation: Coverage for emergency medical transfers and, in the event of death, repatriation of remains.
- Trip cancellation and interruption: Reimbursement of non-refundable expenses in case of cancellations for justified reasons.
- Luggage loss, damage, or delay: Compensation for issues related to checked luggage.
- Legal and travel assistance: Support services in legal situations or needs during the trip.
- Family and minor transportation: Coverage for family transportation expenses in emergency situations.
- Traveller’s civil liability: Protection against potential third-party damages during the trip.
- Accidental death: Compensation in case of accidental death during the trip.
Remember, if you travel frequently or you’re a digital nomad, getting travel insurance is an essential (and even mandatory) requirement for exploring or living in any destination. So, don’t delay and start taking note of your options. Below are more details on the costs and coverage for both national and international travel with Aeroméxico travel insurance:
| Coverage | National Plan (MXN) | International Plan (USD/EUR) |
| Medical expenses | Up to $120,000 | $18,000 (€16,740) |
| Dental Care | Up to $28,000 | $2,800 (€2,604) |
| Medical evacuation | Included | Included |
| Funeral Repatriation | Included | Included |
| Flight Cancellation | Up to $7,500 | $1,200 (€1,116) |
| Baggage loss | Up to $7,500 | $1,200 (€1,116) |
| Luggage Delay | Up to $3,000 | $220 (€204.60) |
| Luggage Damage | Up to $3,000 | $220 (€204.60) |
| Family Transport | Up to $15,000 | $1,700 (€1,581) |
| Traveller’s Civil Liability | Up to $14,000 | $1,100 (€1,023) |
| Accidental Death | Up to $300,000 | $45,000 (€41,850) |
Coverage and plans for Aeroméxico travel insurance.
What’s not included in Safe Travel Assistance travel insurance?
Aeroméxico’s travel insurance generally includes all the basics you’d expect, with affordable prices and reasonable coverage limits. Hopefully, you won’t need to use them during your adventure, but they offer peace of mind knowing you’re protected. However, there are some exclusions to consider before buying a policy, especially if you’re planning to engage in high-risk activities during your vacation or have a pre-existing medical condition:
- Pre-existing medical conditions: Known medical conditions before the trip’s start are not covered.
- High-risk activities: Extreme sports or dangerous activities might not be covered.
- Negligence-related events: Situations or accidents caused by the insured’s carelessness or reckless behaviour.
- Cosmetic or non-emergency treatments: Medical procedures that aren’t emergencies.
- War or terrorism acts: Incidents related to armed conflicts or terrorism.
Important: If you are a frequent traveler and want to stay connected without worrying about expensive roaming or looking for a new SIM at every destination, Holafly’s subscription plans are for you. With a single eSIM, enjoy internet in more than 160 countries for a fixed price and no surprises on your bill. Travel without limits and connect easily and securely! 🚀🌍
Aeroméxico Travel Insurance: Customer Service Reviews
Aeroméxico provides multiple customer service channels to address inquiries related to their travel insurance:
- Phone lines: Travel insurance assistance is available 24 hours a day, 365 days a year, through specific phone numbers listed on their website.
- Website: It provides detailed information about the travel insurance, including coverage, terms and conditions, and contact methods for assistance.
As for reviews of Aeroméxico travel insurance, some users report slow response times and unsatisfactory problem resolution.
Aeroméxico Travel Insurance Reviews and Website
Aeroméxico’s website is designed clearly and simply, allowing users to easily access information about different insurance plans, their coverage, and conditions. This helps travellers make informed decisions before purchasing the service. However, some users have mentioned that the information could be clearer, especially regarding exclusions and the claims process.
One aspect that often causes confusion when purchasing online is that when buying flight tickets with Aeroméxico, the travel insurance is automatically added to the final ticket price. However, it’s important to clarify that you can purchase travel insurance without booking a flight with Aeroméxico. Also, if you decide to buy a flight, you can opt not to include the insurance; just be sure to carefully check the charges during the purchase process to avoid the insurance being added without your consent.
Regarding payment methods, Aeroméxico accepts various forms of payment, including credit and debit cards, making it easier for users to purchase travel insurance. This provides flexibility and convenience for those who prefer different payment methods.
Advantages and Disadvantages of Aeroméxico Travel Insurance
Now, let’s summarize the strengths and areas for improvement of Aeroméxico’s travel insurance compared to other options on the market:
| To keep | To improve |
| Comprehensive coverage: Protection in various situations such as medical expenses from accidents or illness, luggage loss, flight cancellations, and emergency assistance. | Transparency in insurance inclusion: Prevent automatic insurance addition to the ticket price without explicit customer consent. |
| Accessibility: The process of buying insurance is simple and can be done online during the flight booking. Plus, insurance is available to anyone, even without purchasing a flight with Aeroméxico. | Clarity in terms and conditions: Provide clearer and more accessible information about exclusions and claims procedures. |
| Collaboration with reputable insurers: Aeroméxico offers this insurance in partnership with well-known insurers like Chubb. | Customer service efficiency: Improve response times and effective resolution of reported issues. |
User Experiences and Reviews of Aeroméxico Travel Insurance
Reviews of Aeroméxico travel insurance are limited, with most comments highlighting the lack of attention and poor problem resolution, though some positive aspects are also mentioned. In general, experiences vary significantly. Below, we share what users think about luggage protection, trip cancellations, and refunds, to offer a more complete view of what travellers can expect when purchasing this service.
Luggage protection and tools
Regarding luggage protection, several travellers shared experiences about customer service in this situation. For example, one user described how they left their backpack on a plane during a connection flight. Although they couldn’t return for it, they received effective assistance from Aeroméxico staff to start the recovery process.
Another user highlighted the favourable resolution of an issue related to a broken suitcase, pointing out Aeroméxico agents’ attentiveness. However, there was also criticism about a broken suitcase case, where a discount voucher was issued, but when attempting to use it, they found restrictions that caused confusion.
Trip cancellation and refunds
Reviews regarding flight cancellations and the refund process are mostly negative. The Federal Consumer Protection Agency of Mexico (Profeco) has noted that Aeroméxico automatically adds travel insurance to the final flight ticket price. This practice has been criticised as a “consumer deception”.
Additionally, some travellers have reported flight cancellations with no clear reason and the lack of compensation or satisfactory alternatives. One user expressed frustration, stating that after their flight was cancelled, they not only didn’t receive compensation, but also had difficulty getting a refund. Another case mentioned long wait times on the phone, with the call eventually being disconnected without a solution.
“Recently, I took a connecting flight from Veracruz to Mexico City, and then from Mexico City to Tijuana. When I got off the flight in Mexico, I forgot my backpack on the plane… All the Aeroméxico agents were very helpful in guiding me through the correct process to recover my backpack.” Diana A.
“My experience with Aeroméxico regarding a broken suitcase was pleasantly resolved.” Joel Flores
“My suitcase was broken on a trip, and they gave me a discount voucher with an expiration date to use it. However, when I tried to use it after a few months, they told me I couldn’t…” José Maceiras.
“They cancel flights without giving logical reasons and don’t even offer compensation for the changes.” Francisco Lugo.
“They cancelled our flights and didn’t want to refund my money. I called and was on the phone for an hour, and then they hung up on me…” Samantha Hernández.
Frequently Asked Questions about Aeroméxico Travel Insurance Reviews
Yes, you can buy Aeroméxico travel insurance even if you’re not flying with them. The insurance is available to anyone and can be purchased independently without the need to buy a flight ticket.
Aeroméxico travel insurance includes protection for medical expenses abroad, trip cancellation, loss or damage of luggage, and emergency assistance.
Aeroméxico travel insurance includes coverage for medical expenses in case of accident or illness during the trip. However, it’s advisable to check the specific conditions of the insurance, as some situations or countries may have exclusions.
In case of lost or damaged luggage, Aeroméxico’s travel insurance can provide assistance and compensation. It’s important to notify the airline and follow the procedure to file a claim.
Aeroméxico travel insurance generally does not cover high-risk activities, but you can contact a customer service agent for information about purchasing additional coverage.
