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eSIM Security Measures and Policies: How We Protect Your Data
When we talk about eSIM security, we mean all the measures that keep your personal data and online activity safe while you travel. At Holafly, protecting your privacy is a top priority. That’s why we follow strict security policies and industry-standard practices, so you can use your apps and stay online with peace of mind wherever you go. In this article, we’ll walk you through the main measures we apply and answer the most common questions about how we handle your information.
Is it safe to use online banking or other sensitive apps with Holafly?
Yes. You can safely use online banking, payment services, and other sensitive apps with Holafly. Our eSIMs are designed to avoid common eSIM security risks. The encryption built into these services works independently of the mobile network, keeping your financial and personal information safeguarded at all times. Holafly functions just like any major mobile operator when it comes to data security so you can use these apps worry-free wherever you travel.
Does Holafly encrypt customer data?
Yes. All customer traffic is protected with encryption in transit using trusted protocols like HTTPS and TLS. These are industry standards that secure your data as it moves across networks, preventing anyone from intercepting or reading it. To provide the service, our partners only handle a few technical identifiers, such as IMSI (a unique code that identifies your device), MSISDN (your mobile number), and IP addresses. These elements are purely technical and cannot reveal your personal details or the content of your messages, emails, or apps. At Holafly, these protections are central to our mobile data security strategy, ensuring your information stays private and safe wherever you travel.
Does Holafly perform penetration testing on its systems?
Yes. We regularly conduct penetration testing, which means running controlled simulations of cyberattacks to find and fix potential weaknesses in our systems. These tests help us detect risks early, so your eSIM service stays secure and reliable. Together with regular security audits, this proactive approach demonstrates our dedication to keeping your data safe and maintaining a secure platform for you.
How does Holafly handle security incidents?
Yes, Holafly has a well-defined incident response plan to ensure your mobile data security in the event of a potential threat. Our security team monitors systems around the clock to detect unusual activity at an early stage. If an incident occurs, we act immediately to contain it, investigate the root cause, and apply fixes to restore full protection.
In line with GDPR and other data privacy regulations, we notify the relevant authorities or affected users whenever legally required. Our team is fully trained to handle these situations quickly and effectively, so you can stay connected with peace of mind even in rare cases of risk.
How can I report a potential eSIM security issue?
If you discover a potential security issue in any Holafly product or system, you can reach out directly to our dedicated team at security@holafly.com. We’ll make sure it’s handled promptly and appropriately.
Does Holafly have policies related to information security?
Yes. Holafly has an internal Information Security Policy approved by senior management. This policy explains how we protect your data, monitor risks, and ensure compliance with GDPR and other data privacy regulations worldwide, ensuring data protection remains central to our processes.
What are Holafly’s operational security measures?
Holafly’s security team constantly monitors systems, networks, and assets for any suspicious activity. We also keep improving controls, encryption, and access management to stay ahead of cyber threats as part of our overall eSIM security practices.
