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How do I change the email on my Holafly Account?
If you need to change your Holafly account email, remember that, for security reasons, you can’t do it directly from the Holafly App or Holafly Center. Your email is essential for verifying and protecting your account. However, if you entered an old or incorrect email, or simply want to update it, don’t worry! Our support team is here to help you. You can reach out via email, WhatsApp, social media chat, or our website, and we’ll make sure you stay connected and enjoy your travels hassle-free. Keep reading to learn how to request your email change easily and securely!
Recommendations Before Requesting an Email Change:
- To keep your information secure, only the Holafly account owner can request an email update.
- Make sure your purchase was completed successfully before trying to log in.
- Check that you’re entering the same email address you used at checkout.
- If you paid with Apple Pay, PayPal, or Google Pay, the email linked to your payment method may have been used for your purchase.
- If you haven’t received your eSIM yet, check your inbox and spam folder first. It might arrive in a few minutes, and you may not need to change your email.
- For security reasons, our Holafly support team can only update the email linked to your Holafly account. If you need to change other personal details, such as your name, phone number, or address, you’ll need to make a new purchase with an unregistered email to create a new account.
Requirements to Update Your Email on your Holafly Account:
If you need to change the email linked to your purchase, make sure you meet the following requirements:
- Explain why you need to update your Holafly account email.
- Have your order number or the ICCID of your eSIM ready.
- Provide both your current and new email addresses to our Holafly support team.
- The new email must not have been used for previous purchases on Holafly, as purchases cannot be linked to an existing account.
To Keep in Mind:
- Once our support team confirms the request, the change to your email is usually applied right away, though in some cases it may take up to 24 hours.
- If you entered the wrong email and haven’t received your eSIM yet, remember to ask our team (in the same conversation) to resend your eSIM installation codes to your new email address or directly via chat.
- Remember, you can reach out to us through any of these digital channels to request the email update for your Holafly account:
WhatsApp: +1 (661) 384-8482
Email: help@holafly.com
Chat: via Instagram, Facebook, or our website
