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Heya Roaming: Coverage, plans and pricing
Discover Heya roaming plans, coverage zones, and add-ons. Compare data allowances and pricing to choose the best travel internet solution.
Heya roaming takes the guesswork out of using your phone overseas. Built on Singtel’s trusted network, Heya Mobile is a no-contract, digital-first cell service provider. It offers Singapore-based users affordable data roaming in Malaysia, Indonesia, and Thailand, with the flexibility to add coverage across more Asia-Pacific destinations as needed.
In this guide, we break down everything you need to know about Heya roaming, including supported countries, available plans, data allowances, activation steps, and how it compares to unlimited travel eSIM alternatives like Holafly.
Avoid excessive roaming fees
Don't get caught out by data roaming charges. Use local networks at local rates.
What is Heya roaming?
Heya is a SIM-only mobile service operating on Singtel’s network, with a focus on digital convenience and flexibility. Roaming with Heya means you can stay online in selected destinations using your existing plan or by adding data packs through the app.
There’s no need for a contract or store visit; everything is managed through your phone. While voice and outgoing SMS aren’t supported abroad, incoming texts and full data access are available, making it ideal for app-based communication while travelling.
Heya roaming countries
Heya roaming supports regional travel across Asia and Oceania, with coverage split between included destinations and those that require a roaming add-on. Some key Heya roaming countries include:
- Heya roaming in Malaysia
- Heya roaming in Thailand
- Heya roaming in Australia
Here’s a breakdown of the coverage structure by pack type:
| Pack type | Destinations covered |
|---|---|
| $10 heya plan | Malaysia, Indonesia, Thailand |
| $13 heya plan & heya DataRoam Add-on | Malaysia, Indonesia, Thailand + Australia, Bangladesh, Brunei, Cambodia, Hong Kong, India, Macau, Philippines, South Korea, Sri Lanka, Taiwan, Vietnam |
Heya roaming: Plans and pricing
All Heya plans include free roaming in 15 Asia-Pacific destinations, with no excess or pay-per-use charges. If you need more data or are travelling beyond the included destinations, you can purchase an add-on plan to continue using data abroad. Everything is prepaid and contract-free, making it simple to manage through the Heya app.
Here is a breakdown of all available Heya roaming plans and pricing in Singapore dollars (SGD).
| Plan | Roaming data | Destinations covered | Validity |
|---|---|---|---|
| $10 heya plan | 200 GB roaming data | 3 destinations | 30 days |
| $13 heya plan | 300 GB roaming data for Malaysia, Indonesia, Thailand + 10 GB for 12 additional destinations | 15 destinations | 30 days |
For the $13 Heya Plan, roaming data is used in order of expiry, starting with Malaysia, Indonesia, and Thailand. Once data for these three countries is consumed or expires, usage continues with the remaining 12 destinations included in the plan.
For example, if you visit Malaysia and Vietnam in the same week, your data will first be deducted from the Malaysia allowance. Only after that will the 10 GB pool for Vietnam and the other 11 destinations start to apply.
There is no rollover of unused roaming data between plans. Roaming calls and outgoing SMS are not supported; only data and incoming SMS are available while abroad.
Heya mobile roaming add-ons
If your roaming data runs out or you need short-term access without repurchasing a full plan, Heya also offers a low-cost DataRoam add-on. This add-on extends your connectivity in supported destinations and can be activated anytime through the app.
| Add-on | Price | BundleValue for roaming data | Validity | Destinations covered |
|---|---|---|---|---|
| heyaDataRoamAdd-on Plan* | $3 | 1 GB | 7 days | 15 destinations |
* Important to note:
- You can stack multiple heya DataRoam Add-on plans, but the total usable data is capped at 10 GB.
- If you exceed this 10 GB limit, any additional purchased data will be forfeited.
- If a new add-on is purchased before the current one expires, unused data may roll over, subject to the 10 GB cap.
- DataRoam service is automatically deactivated once the data is fully used or the 7-day period ends.
- To resume service, you’ll need to purchase a new add-on.
- Roaming coverage is only available in the 15 listed destinations.
- Network performance may vary depending on local infrastructure and conditions, and is not guaranteed by Heya or Singtel.
With just two straightforward prepaid plans and the heya DataRoam Add-on, this digital teclo keeps overseas connectivity simple and predictable. Just double-check how much data you’ll need for travel beforehand to determine the right choice for your needs.
How to activate Heya roaming
Activating Heya roaming is quick and fully app-based, with no need for manual setup or customer support. Here’s how to get started:
- Open the Heya app on your device.
- Go to the “Roaming” tab to view available roaming plans and your current data balance.
- Enable Mobile Data and Data Roaming in your phone’s settings.
- Purchase a plan or add-on if needed; payment can be made via credit card or eNETS.
- Once overseas, your Heya roaming data will activate automatically when connected to a supported network.
All plan details, expiry dates, and roaming usage are tracked in the app. For best results, check everything is set up just before departure.
How to avoid high roaming charges
Even with prepaid roaming, it’s important to manage your usage smartly, especially when switching countries or using data-heavy apps. These tips will help you avoid unexpected roaming charges and stay connected without overspending:
- Keep an eye on your data balance using the Heya app, especially if you’re using the 10 GB regional roaming allowance.
- Turn off background data and app auto-updates before you travel.
- Use hotel or public Wi-Fi for streaming, downloads, and video calls.
- Disable data roaming in your phone settings when not needed.
- Purchase heya DataRoam add-on plan through the app before your roaming data runs out.
- Consider using an unlimited eSIM like Holafly if you’re visiting multiple destinations or staying longer, and avoid unexpected roaming charges entirely.
Holafly eSIM: An unlimited data alternative to Heya roaming
Heya works well for short trips within Asia-Pacific destinations, but the 10 GB roaming cap on its $13 plan can run out quickly, especially if you’re using maps, video calls, or streaming while abroad. If you’re travelling to multiple countries or planning a longer stay, running out of data mid-trip can be both inconvenient and costly.
With Holafly, you get unlimited data in over 200 destinations worldwide. A 5-day plan for destinations like Thailand or Japan starts from just $8 per day, with no top-ups or surprises. It activates instantly via QR code, and there’s no need to switch SIM cards or manage different roaming zones.
For longer stays, the Holafly Plans offers continuous unlimited data starting from $51 monthly with auto-renew, ideal for remote workers, backpackers, or anyone staying connected across borders.
Unlimited data. Peace of mind.
Make sure you have travel data that's there when you need it most.
Disclaimer: The data in this article is accurate as of July 16, 2025, and is subject to change.
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Formerly a travel journalist turned marketing copywriter, I found my way back to the travel world with Holafly—my dream company that made remote work possible. My motto? “Dream big and make it happen.” I’m passionate about writing, exploring the world, and staying active through walking, running, swimming, and hiking. I also love learning, reflecting, and connecting with inspiring minds.
