SeguroParaViaje.com review: All you need to know about it

Do you want protection against possible incidents during your next adventure and need a reliable insurer? If you’ve reached this point, you’re probably interested in our SeguroParaViaje.com review and coverage analysis. Well, let us tell you that you’ve come to the right place. We’ve prepared a complete review to cover all the aspects you must consider before trusting a company with your safety while you’re away from home.

We’ll analyse the different policies offered by Seguroparaviaje.com. We’ll also review its coverage, website and customer service. Join us and see if it matches what you need.

SeguroParaViaje.com review: what is it and what travel insurance does it offer?

Let’s start from the beginning: where did this company come from? SeguroParaViaje.com was founded in 2009. It has offices in Mexico, Colombia, and Ecuador and has already supported more than two million travellers on their adventures across over 190 countries. Over the years, this international travel assistance platform has become one of the best-known options in Latin America.

Its portfolio includes several policies designed for different types of travellers. These are the main options you’ll see when booking:

• Travel insurance for tourism: Covers medical emergencies, hospitalisation, Covid-19, and telemedicine, among others. Ideal for holidays or trips abroad.
• Travel insurance for students: Designed for those studying abroad. It meets visa requirements and offers extended coverage during the entire stay.
• Travel insurance for seniors: International medical assistance. With coverage designed for people over 65.
• Business travel insurance: Comprehensive cover for those travelling for work. With benefits focused on solving setbacks without affecting work commitments.

Whichever policy you choose, you can pick between two levels of coverage: Standard (up to $50,000 (€46,000) in medical cover) and Essential (up to $30,000 (€27,500)). In addition, this insurer allows you to customise plans with extra modules such as flight delay, lost luggage, or cancellation cover.

What do their travel insurance policies cover?

Do you think one of their policies might suit your needs? Before taking the step and purchasing, it’s important to clearly understand all the coverage you’ll have in case of an incident. While it depends on the policy you choose, these are the benefits you can expect:

• Medical assistance abroad: Both Essential and Standard plans include medical cover for illness or accident, hospitalisation, and medication. The limits vary depending on the plan, between $30,000 (€27,500) and $50,000 (€46,000).
• Emergencies due to pre-existing conditions: Unlike other insurers, this one offers partial compensation for treatments linked to diagnosed conditions. However, the cover is quite limited.
• Telemedicine and 24/7 support: Remote access to doctors and immediate phone assistance from anywhere in the world.
• Medication and hospitalisation: Included for both outpatient care and hospital admissions. Limits vary depending on the policy type.
• Dental emergencies: Assistance for dental pain or urgent treatments (some policies also include prosthetics).
• Gynaecological and urinary emergencies: These specific cases are covered if urgent.
• Transfers and repatriation: Cover for medical transport or repatriation in case of serious medical emergencies or death.
• Benefits club and extras: Access to additional services such as compensation for flight delays or lost luggage, although only if you add specific modules. Yes, but only if you buy specific modules.

What SeguroParaViaje.com travel insurance doesn’t cover

It’s just as important to review what you’ll have covered as what won’t be included. Knowing in which situations you’ll need to seek help elsewhere allows you to act faster if needed. It also saves time and frustration. These are the main exclusions from Seguroparaviaje.com policies:

• Medical care without prior authorisation: as with most insurers, you must contact them before treatment. If you attend a clinic without notice, you may lose the right to reimbursement.
• Excluded risk activities: extreme sports, diving, climbing, or similar require additional coverage. 
• Cancellation for personal reasons: if you cancel your trip for reasons not accepted in the policy (such as a change of plans), you won’t receive reimbursement. Need broader cancellation causes? Check our post about travel cancellation insurance.
• High-value items not declared: Cameras, laptops or tech devices aren’t covered. Unless specified and an extra cover is purchased.
• Costs for lost or expired documents: the insurance won’t cover renewal costs for passports, visas, or other documents if lost or expired.
• Non-urgent or aesthetic treatments: Seguroparaviaje.com doesn’t cover cosmetic surgery, routine check-ups, or fertility treatments.
• Accidents under alcohol or drugs: any incident occurring in such circumstances is excluded.

How is SeguroParaViaje.com customer service?

Let’s analyse one of the most important aspects when choosing an insurer. How does it respond to clients’ travel incidents? Having complete policies is useless if, when you actually need them, they don’t act promptly. 

When looking up SeguroParaViaje.com reviews, we found quite different experiences. On one hand, some clients say they were assisted immediately. On the other, some complain that customer service is slow and requests too much information. Negative opinions often focus on the paperwork required for claims afterwards.

As for the customer service channels that SeguroParaViaje.com offers, they’re not few. If you have an emergency or any question, you can reach their operators through:

• Sales and assistance phone lines: active in several countries, plus an international number (+1 786 840 0472) to call from abroad.
• Email: you can write to ventas@seguroparaviaje.com for sales inquiries or use their forms if you’re already a client. For other matters, contacto@traveler-assistance.com.
• WhatsApp and web chat: fast and direct service via WhatsApp—very convenient while traveling. Very convenient while you’re travelling. They also offer a live chat widget on their website.
• Help and tracking section: from their website you can check the status of your case or make changes to your certificate, even at no extra cost.
• Social media: although not recommended for emergencies, they’re active on Instagram, TikTok, and Facebook.
• Physical offices: if you need to resolve something in person, you can visit their offices in Bogotá, Medellín, Pereira, Quito, Lima, or Mexico City.

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SeguroParaViaje.com review: website and platform

Nowadays, many travelers want to review policy details online. An insurer without a clear, intuitive, and functional website is at a disadvantage compared to its competitors. 

In the case of SeguroParaViaje.com, their website performs quite well. It has a simple design, makes it easy to find policy descriptions, and includes comparison tables showing the differences between the Standard and Essential plans.

There is also a Frequently Asked Questions section (although not very comprehensive) and contacting customer support through different channels is made easy. In addition, they accept credit card and PayPal payments.

As a negative point, policy prices don’t appear anywhere. To know how much their services would cost, a contact form appears. When filling it in, you must provide personal details such as name, phone number and email address. Another negative aspect is that online contracting isn’t possible.

SeguroParaViaje.com review: Advantages and disadvantages

As you’ve seen from this review, SeguroParaViaje.com has both areas to improve and some very positive aspects. To give you a clearer picture, we’ve prepared a summary table:

Advantages and disadvantages of SeguroParaViaje.com:

SeguroParaViaje.com review: User experiences and customer reviews

We can’t finish this review without checking travellers’ opinions who’ve already used SeguroParaViaje.com. When you hire a company to protect you, especially abroad, you need to trust them. That’s why it’s key to know how they’ve performed when travellers really needed them.

To help you decide if it’s right for you, we’ve researched customer feedback on Trustpilot, review platforms, and forums like Tripadvisor. Here are our main conclusions:

Medical care and expenses abroad

Medical coverage is one of the main reasons travellers buy travel insurance. The reviews we’ve found from people who used SeguroParaViaje.com for healthcare are mixed. In general, not very positive.

• Strengths: Some travellers appreciated getting virtual medical support or outpatient care for minor issues. Others reported smooth medication delivery or partial reimbursement.
• Weaknesses: Many critical reviews highlight worrying delays in care, even during emergencies. Some reported denied coverage because treatment was considered “non-urgent”. Others never managed to speak with a doctor. Reimbursements, when processed, were often low.

Travel insurance: Reviews on baggage protection and tools

Having coverage for baggage issues can be a relief. However, service doesn’t always meet expectations. What do customers say about how SeguroParaViaje.com handles these cases?

• Strengths: Some users liked the option to add extra baggage cover. Others mentioned positive experiences with support when modifying their policies.
• Weaknesses: Many reviews complain that compensation for lost baggage rarely arrives. Several claims were rejected due to “lack of evidence”.

Trip cancellation and refunds

Although SeguroParaViaje.com includes trip cancellation in its policies, many customers report very mixed experiences with refunds.

• Strengths: Many travellers highlighted being able to change travel dates without extra cost. They also valued the option to manage changes through WhatsApp or email.
• Weaknesses: Several reviews said cancellations were rarely refunded, even when reasons matched policy coverage.

Travel insurance: Reviews on activities and liability

What about activities with some risk? How does SeguroParaViaje.com perform? Opinions differ widely on liability and accident coverage.

• Strengths: The company lets you add useful policy extras. Most positive reviews we found relate to the staff at Seguro para Viaje offices. With advisers who took the time to explain what is included and what is not.
• Weaknesses: Several customers reported that common activities like gym workouts, jogging, or hiking weren’t covered because they “weren’t included in the policy”.

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