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Heymondo travel insurance review: All you need to know about it
Are you already planning your trips for this brand-new year? Have you opened your diary and listed all the destinations you’d like to visit? Well, it’s time to get organised and start planning your getaways for 2025. But first, the top task on your checklist should be getting reliable travel insurance. With so many options, […]
Are you already planning your trips for this brand-new year? Have you opened your diary and listed all the destinations you’d like to visit? Well, it’s time to get organised and start planning your getaways for 2025. But first, the top task on your checklist should be getting reliable travel insurance. With so many options, let’s make it easier by reviewing Heymondo travel insurance: User opinions, coverage details, pros and cons of its policies, and more.
Whenever you book a service, whether it’s a tour, accommodation, or even a restaurant, customer reviews are crucial. Of course, for something as important as travel insurance, opinions matter even more. Does Heymondo deliver what it promises? Is it the best travel insurance for 2025? Read through this review and you’ll have the answer.
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What is Heymondo and what insurance does it offer?
Heymondo is a Spanish brokerage specialised in travel insurance. What does this mean? It’s not an insurer itself but acts as an intermediary between clients and companies offering travel insurance. Its main role is to provide a variety of policies designed specifically for travellers’ needs, partnering with different insurers that back the plans. As a brokerage, Heymondo simplifies the search and purchase of insurance, from the buying process to managing claims and incidents. It also supports you during and after the trip, acting as the go-between with insurers if refunds or issues arise. In short, it handles everything so that travellers can simply enjoy their journey.
Based in Barcelona, Heymondo has spent years providing tailored solutions for frequent travellers, occasional tourists, backpackers, and families. Its strong reputation has made it one of the most popular options for anyone ready to explore the world. Its customer-focused approach and wide coverage make it an excellent choice for 2025.
Here’s a table summarising the types of travel insurance offered by Heymondo:
| Insurance type | Coverage |
|---|---|
| Single trip insurance: ideal for short holidays or getaways, offering basic cover. | Medical expenses up to $10,600,000 (€10,000,000) Repatriation and early return Theft and luggage damage up to $3,710 (€3,500) Adventure sports 24/7 assistance Legal assistance up to $3,180 (€3,000) Civil liability up to $63,600 (€60,000) Accident compensation up to $53,000 (€50,000) Trip cancellation (optional) Electronic equipment (optional) VIP lounge (optional) |
| Annual travel insurance: Designed for those who travel several times per year, covering all trips for 365 days | Annual medical cover up to $3,180,000 (€3,000,000) Repatriation and early return Theft and luggage damage up to $2,650 (€2,500) 24/7 assistance Legal assistance Civil liability up to $63,600 (€60,000) Accident compensation up to $26,500 (€25,000) Trip cancellation (optional) Electronic equipment (optional) VIP lounge (optional) Adventure sports (optional) |
| Trip cancellation insurance: Focused exclusively on refunds for cancellations due to illness, accidents, or job loss before travelling | Health reasons Work-related reasons Legal reasons Extraordinary reasons Other reasons like stolen documents or luggage, denied visas without justification, etc. |
| Long-stay travel insurance: Perfect for backpackers, international students, or travellers abroad for more than 90 days. (This insurance has an excess of $106 (€100)) | Annual medical cover up to $530,000 (€500,000) Repatriation and early return Theft and luggage damage up to $1,590 (€1,500) 24/7 assistance Legal assistance up to $3,180 (€3,000) Civil liability up to $53,000 (€50,000) Accident compensation up to $12,720 (€12,000) Electronic equipment (optional) Adventure sports (optional) |
Types of Heymondo travel insurance
One key advantage of Heymondo is the option to customise your travel insurance. You can choose whether to add protection for electronic devices, extra cover for adventure sports, or cancellation cover. In other words, you can adjust coverage limits to build a policy that fits your needs. Whatever you pick, you’ll also benefit from the Heymondo app, which offers live chat, 24/7 video medical consultations, free assistance calls, and incident management.
If you’re a digital nomad travelling often, besides your Heymondo travel insurance, we also suggest subscribing to Holafly’s monthly plans, which give you unlimited internet worldwide. That way, you’ll always stay connected when contacting your insurer’s support team without worrying about connectivity issues.
Important: If you are a frequent traveler and want to stay connected without worrying about expensive roaming or looking for a new SIM at every destination, Holafly’s subscription plans are for you. With a single eSIM, enjoy internet in more than 160 countries for a fixed price and no surprises on your bill. Travel without limits and connect easily and securely! 🚀🌍
What’s not included in Safe Travel Assistance travel insurance?
Although Heymondo offers wide coverage, some exclusions (situations not covered by the travel policy) must be considered. It’s worth noting these exclusions may vary depending on the plan, and sometimes you can add extra cover at an additional cost.
- Pre-existing conditions: If you already have a medical condition, your policy likely won’t cover its treatment. Always check before buying to avoid surprises.
- Loss of personal documents: Replacement of passports or other documents isn’t included. Keep them safe!
- Unjustified cancellations: Heymondo offers cancellation insurance, but only for reasons listed in the policy. Tip: Read the small print carefully to know exactly what’s included.
- Epidemic-related expenses: Some plans may exclude illnesses like COVID-19 unless specified.
- High-end electronic devices: Gadgets like cameras or laptops aren’t always covered, but you can add protection for an extra cost.
- War zones: Heymondo insurance offers worldwide coverage, except in countries under armed conflict.
How good is Heymondo’s customer service?
One of the aspects users value most when reviewing Heymondo travel insurance is its customer service. First, the Heymondo app offers several advantages. You’ll always find a doctor available for consultations, no matter the time in Spain. Through the app, you can also access emergency calls, 24/7, every day of the year. You can talk to a doctor by chat or video call whenever needed.
Beyond the Heymondo app, users can also contact support through live chat on the website, email, or phone calls. Customers highlight fast response times, especially during medical emergencies.
Heymondo website and platform review
The Heymondo website is intuitive, modern, and functional, making it easy for users to find clear information about each travel insurance plan. The site allows you to compare options, customise them, and purchase your policy in less than 10 minutes.
Coverage details are explained in a clear and straightforward way. If you take time to read carefully, you won’t face unpleasant surprises. Each plan also includes a dedicated FAQ section, which helps clarify common doubts and provides extra details.
Advantages and disadvantages of Heymondo travel insurance
As with any service, there are pros and cons. Heymondo isn’t an exception. Heymondo is no exception to this rule. While it provides quality coverage, users also point out some areas for improvement. Here’s a table with the main advantages and disadvantages:
| Advantages of Heymondo | Disadvantages of Heymondo |
| Wide international medical coverage User-friendly mobile app for instant assistance Flexible and customisable plans 24/7 multilingual support Specific policies available for long-term travel | No cover for pre-existing conditions Extreme sports not included in some plans (can be added at extra cost) Limits on electronic luggage coverage No reimbursement for lost personal documents |
Pros and cons of Heymondo travel insurance
Heymondo travel insurance: Customer reviews
As you’ll see below, Heymondo travel insurance reviews are very positive. With a Trustpilot rating of 4.6/5 and 4.3/5 on Google Pay, confidence is guaranteed. To give you a clearer picture, here are some real user opinions collected from both sources:
Heymondo travel insurance: Reviews on medical care abroad
Medical cover is the most important part of travel insurance, so it’s one of the first things to check. One of Heymondo’s best-rated aspects is its medical care abroad during illness or accident. Users highlight the speed of assistance, reporting positive experiences in emergencies. On the downside, some mention delays in specific reimbursements.
“During our trip to Costa Rica, my partner was hospitalised with Dengue in a private hospital for 5 days. Mondo supported us at all times and gave excellent assistance. We didn’t have to pay a single € upfront. Thank you so much from the bottom of my heart.” – Aldana, 20 December 2024 (Trustpilot)
“I had an ear inflammation during my trip to Thailand. I called, and they answered even though it was 3 am in Barcelona. They stayed in touch with me throughout the process. They referred me to the hospital for proper follow-up instead of prescribing online, and I didn’t pay a single peso. They also asked how everything was going. Thank you very much!” – Selena Julia Torres, 13 December 2024 (Trustpilot)
“We had never used the insurance before, but this time my wife got ill and we had to use it, including hospitalisation in Cairo. From the first online support with the initial symptoms to when we had to go to the hospital, everything was easy and all expenses were covered. Many thanks Heymondo, completely recommendable, and it’ll be our choice for every trip.” – Pablo Escalera, 22 August 2024 (Google Pay)
Heymondo travel insurance: Reviews on the mobile app
As we mentioned earlier, Heymondo provides its customers with a mobile app packed with useful features. According to user feedback, the overall experience with the app has been highly positive.
“The app is very convenient and easy to use. I made a medical enquiry through the chat and received a reply within hours. It gave me peace of mind knowing they respond when you need advice.” – Liliana Guascone Piazza, 10 November 2024 (Google Pay)
“The value for money is unbeatable. A very affordable premium and the coverage amount is adequate. The online sign-up process is fast and hassle-free. Managing the insurance through the app is a real plus. Highly recommended.” – Luis Gabriel, 22 December 2024 (Trustpilot)
“The app is very convenient and easy to use. I made a medical enquiry through the chat and received a reply within hours. It gave me peace of mind knowing they respond when you need advice.” – Liliana Guascone Piazza, 10 November 2024 (Google Pay)
Heymondo travel insurance: Reviews on baggage protection
When it comes to baggage protection, most users report that the cover is effective in many cases. However, there are also criticisms regarding the compensation limits for high-value items such as laptops or cameras.
“First incident, right at the start of the trip: loss of 4 suitcases. The support via the app, both written and through WhatsApp, was AMAZING. Clear and precise responses. A detailed explanation of the steps to follow. The trip began with problems, but the insurance’s response regarding coverage and process was perfect. A solid 10.” – Palmeras Spain, 26 December 2023 (Google Pay)
Heymondo travel insurance: Reviews on trip cancellation cover
Most travel insurance policies include the option of refunds for trip cancellations. The issue is that, in many cases, the refund process can be bureaucratic and slow. According to customer reviews we analysed, the majority received their refunds quickly after sending the required documents. Users highlight a smooth and efficient process, although some mention that the justifications required can feel restrictive.
“I purchased travel and cancellation insurance with the option of airport VIP lounge access in case of flight delay.
Although it was new for me, I didn’t hesitate because I had good references about their service.
They haven’t let me down. They deliver what they promise without wasting your time or harming your health when claiming compensation.
For me, it’s a good and serious company. I recommend them and will continue working with them.” – Jose Maria, 19 December 2024 (Trustpilot)
Customer service What do users say?
We’ve already mentioned that Heymondo’s customer service is fast and efficient. Now let’s reinforce that with real user reviews:
“The customer service and the issues and doubts I had after purchasing insurance were solved instantly. They were very kind and professional.
For now, I’m very satisfied and will keep choosing them if their other services maintain the same quality.” Thank you”- Alfonso Benito, 22 December 2024 (Trustpilot)
“Got help straight away, both on chat and over the phone. The customer service and online medical service were excellent. Hopefully we won’t need to test the partner clinics, but if they work like the support, it’ll be great.” – Jorge Lurgi, 29 April 2023 (Google Pay)
Although positive reviews about Heymondo are common, there are also customers who reported negative experiences with their travel insurance. Here are some comments we collected from Google Pay and Trustpilot:
“It’s been 24 days since I arrived in Argentina. My suitcase was broken into, stolen and destroyed. I completed all the required paperwork to claim, and the insurer opened a case. But I won’t get an answer until 13 January, they told me. So I’m left without luggage, without clothes and without a reply. I won’t buy this insurance again, nor recommend it.” – Carolina Moreyra, 10 December 2024 – Trustpilot
“We had a medical emergency in a remote area. We wrote in advance to request assistance. They replied a day later, handling emails by order of arrival. We tried to use the online medical service with a panel of four doctors supposedly available 24/7. The system was ALWAYS down. We turned to the emergency phone service, but the operator took hours to point us to a clinic. When they finally replied by email, the clinic had no agreement with the insurer. We had to pay both medical and pharmacy costs ourselves. Luckily, they weren’t huge, but with a serious condition, we’d have been left stranded. I can’t recommend them.” – José Armando, 7 November 2024 (Trustpilot)
“Buying the insurance was very easy. They have a 24-hour helpline in Spanish (even WhatsApp calls). That’s great. The huge problem is when you actually need the insurance. They put endless obstacles before paying for the cover you already bought. In practice, you don’t have insurance. You’re paying for nothing. DO NOT BOOK WITH THEM, find an insurer that truly covers you.” – Alejandro Portillo, 9 December 2024 (Google Pay)
In conclusion, Heymondo travel insurance is a good option for many types of travellers. However, before purchasing, make sure you carefully read the policy conditions so you fully understand the cover provided. Often, negative experiences arise because users didn’t read the terms in detail. That’s why we always stress checking the fine print to avoid unpleasant surprises during your trip.
Frequently Asked Questions about Heymondo travel insurance
Heymondo’s medical cover includes expenses up to $10,870,000 (€10,000,000), emergency medical care worldwide, ambulance or equivalent transfers, medical and mortal remains repatriation, and 24-hour emergency phone assistance. In some cases, pre-existing conditions may be covered if declared in advance and accepted within the policy terms.
Buying Heymondo travel insurance is quick and simple. Visit the official website, select the type of cover you need, and customise it according to your trip. Then complete the personal details form and pay by debit/credit card or PayPal. The whole process is online, and you’ll receive your policy instantly via email.
If you need to use your Heymondo insurance, follow these steps:
-Open the Heymondo app to access immediate assistance.
-Contact the 24/7 emergency service for guidance.
-Provide the details of your situation, including your policy number.
-Follow the instructions to receive medical care, airport assistance or any other necessary service.
-Heymondo manages medical expenses and reimbursements directly, which means you usually won’t pay out of pocket.
Unfortunately, unforeseen events can happen before travelling. If you need to cancel your trip, you must contact Heymondo and provide documentation for your travel bookings along with proof of the cancellation reason.
