Corte Inglés review: All you need to know about it

If you’ve reached this review, you’re probably planning a trip and want opinions about El Corte Inglés travel insurance. We’ve already discussed this company’s medical policies, sharing what customers said. It’s one of Spain’s largest companies, so evaluating its services is inevitable when you need reliable solutions. But what do people say who’ve already trusted it to protect themselves against incidents abroad?

When choosing an insurer, reading coverage lists isn’t enough. It’s crucial to know how it’ll act when problems arise. That’s why this guide reviews what travellers say about customer service, their website and their cancellation policies. Join us and see if it matches what you need.

What is El Corte Inglés and what travel insurance does it offer?

We already covered this in our post about El Corte Inglés health insurance. Founded in 1940, this company isn’t only one of Spain’s top department store chains, it also offers a wide range of insurance. Through its insurance division, it provides health, life, car, home and, of course, travel policies.

The company operates as a brokerage. It partners with recognised insurers to provide different options depending on trip type and traveller needs. Currently, it’s hard to know the exact available policies due to limited website information, but several types exist:

• Standard travel insurance: A general option covering medical assistance, delays, lost luggage and cancellations.
• Ski insurance: Designed for winter sports enthusiasts, with protection for mountain accidents and loss of sports equipment.
• Cruise travel insurance: Specialised cover for cruise passengers. Includes special coverage for cancellations or medical assistance at sea.

The experience of prestigious insurers, combined with the trust associated with this company, guarantees clients quality medical services anywhere.

What do El Corte Inglés travel insurance policies cover?

Does the company’s reputation and collaboration with popular insurers convince you? Before choosing El Corte Inglés insurance, evaluate what it covers abroad. Understanding that clearly helps you decide better.

Although, as mentioned, exact policy details aren’t visible online, here are some coverages included in their standard travel insurance:

• Medical assistance abroad: Covers medical, surgical and hospital expenses during accidents or illnesses. Depending on your policy, medical coverage reaches up to €2,500 ($2,730) in Europe and worldwide. It also includes urgent dental care up to €180 ($197).
• Repatriation and transfers: Covers repatriation costs to your home country in case of serious illness or accident. It also includes companion transfers if necessary.
• Hotel costs during hospitalisation: If you must extend your stay for medical reasons, the insurance covers up to €750 ($820). Daily limit: €75 ($82).
• Loss, theft or damage of luggage: Compensation of up to €1,000 ($1,092) for lost or damaged belongings. It also covers delayed baggage delivery over 12 hours (up to €200 ($218)).
• Document replacement expenses: If your passport, ID or visa gets lost or stolen, the policy covers up to €200 ($218).
• Trip cancellation: Covers up to €600 ($655) if cancelled due to justified reasons such as illness, accident, death of a close relative or unforeseen circumstances.
• Liability: Protection if you cause material or personal damage to third parties. Maximum coverage: €60,100 ($65,718).
• Flight delays or cancellations: Compensation if your flight delays more than 12 hours or gets unexpectedly cancelled.
• Advance of criminal bail: If you face legal issues abroad, the insurance can advance up to €6,000 ($6,555).

What doesn’t El Corte Inglés travel insurance cover?

Although, as seen before, El Corte Inglés travel insurance provides wide protection, there are things you won’t get covered. Knowing them helps you decide if it’s the insurer you need. It also shows what to expect while abroad. Let’s check the exclusions:

• Pre-existing conditions: Any illness diagnosed before purchasing the policy isn’t covered (except unexpected complications).
• High-risk activities: Extreme sports like skydiving, off-piste skiing, climbing, diving or motocross aren’t covered. You’ll need extra coverage.
• Unjustified cancellations:If you cancel without valid reasons stated in the policy, you won’t get reimbursed.
• Loss of valuables without security: No compensation for stolen or lost cash, credit cards, jewellery or devices if not safely stored.
• Non-urgent treatments: Cosmetic surgery, routine check-ups, rehabilitation and non-emergency dental treatments aren’t covered.
• Rescue in difficult areas: Rescue costs in mountains, seas, deserts or jungles aren’t included in the policy.
• Negligence or recklessness: Accidents caused by excessive alcohol, drugs, or illegal activities are not covered.
• Conflicts or natural disasters: Damages caused by wars, terrorism, uprisings or natural disasters aren’t covered.
• Civil liability in specific cases: Damages caused while driving without a licence, using firearms or practising contact sports are excluded.

If this isn’t the first insurance company you consider for travel protection, you’ll have noticed that the exclusions are similar across almost all of them. If you want broader protection, you will need to purchase additional cover or look for specific policies. For comparison, check out our other reviews on RACE travel insurance or Ocaso travel policies.

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How is El Corte Inglés Insurance customer service?

After reviewing what’s covered and excluded, let’s check the company’s efficiency once you’ve purchased. First, customer service. It’s a key aspect before signing. Promises mean nothing if they don’t support you when needed.

Travellers with El Corte Inglés Insurance can contact support in several ways to solve issues or doubts:

• 24/7 assistance phone: A helpline is available every day for emergencies related to travel insurance.
• In-office assistance: Do you prefer face-to-face customer service? You can visit any office in Spain before travelling to adjust coverages.
• Email and web form: You can contact via website or email. Responses usually take 24 to 48 working hours.
• Social media: They’re on Twitter and Facebook. Still, these channels are better for general enquiries, not urgent issues.

Reviews about El Corte Inglés travel insurance customer service are mixed. Some praise efficiency and professionalism, others mention long waiting times. Others comment that wait times can be somewhat long.

El Corte Inglés Insurance website and platform opinion

Nowadays a company without an efficient digital platform is clearly disadvantaged compared to competitors. It’s essential for good service, and most users now prefer managing everything online. Both in taking out the policy and in managing it.

In this regard, El Corte Inglés is far behind. They also provide a medical assistance app, which makes it easier to access help while travelling. However, when it comes to both contracting a policy and managing it, El Corte Inglés falls somewhat behind compared to other insurers. Still, you can’t purchase online or view prices. Not even check coverage or exclusions. 

There are FAQ sections explaining travel insurance generally, plus promotional texts highlighting prestige. Some pages even say:

“Due to the current Covid-19 situation, travel insurance isn’t available online at the moment.”

“Soon you’ll be able to purchase travel insurance online with El Corte Inglés and enjoy all benefits and guarantees offered by a company with 40 years of experience.”

For now, policies are sold by phone Monday to Friday 9:00–21:00 and Saturdays 9:00–15:00. You can also leave details for a call back.

Advantages and disadvantages of El Corte Inglés travel insurance

This analysis shows many strong points but also areas to improve. To make both clearer, here’s a summary table.

El Corte Inglés travel insurance: Pros and cons

Experiences with El Corte Inglés Insurance and customer opinions

The best way to evaluate travel insurance is checking real experiences. Let’s analyse what travellers say after trusting El Corte Inglés services abroad. 

On platforms like Trustpilot or forums like losviajeros.com, we’ve found mixed reviews. Let’s check some:

El Corte Inglés travel insurance opinions: Medical attention abroad

Insurance is useless if it doesn’t respond during health problems abroad. Opinions vary depending on destination and incident type.

• Pros: Travellers value broad medical coverage including urgent surgery, hospitalisation and repatriation. Depending on your plan, medical coverage reaches €2,500 ($2,730).
• Cons: Many mention slow and bureaucratic processes for receiving medical attention.

Everything went fine for me

“I booked a trip to Slovenia which I had to cancel due to my wife’s broken foot.
I had purchased a Gold policy with Mana Seguros.
After the cancellation, El Corte Inglés took a few weeks to send me all the required documents.
Once I had them, I submitted everything to Mana Seguros and within a week my claim was approved and I received my refund. In my case, it was a good experience and I’m grateful.”

“— User Roberto Rocamora on Trustpilot

El Corte Inglés travel insurance opinions: Luggage and belongings

Losing luggage or having it stolen isn’t the worst, but it can ruin a trip. How does El Corte Inglés respond?

• Pros: Generally positive feedback for compensation up to €1,000 ($1,092). For delays over 12 hours, compensation of €200 ($218) for essentials.
• Cons: Some say the claims process is complex and long, even continuing after the trip, requiring too many documents. El Corte Inglés travel insurance opinions:

Cancellations and refunds

Life’s unpredictable. You book a trip today, something unexpected forces cancellation tomorrow. What do insured travellers say about refunds?

• Pros: Customers value coverage for cancellations due to justified reasons such as serious illness, family death or medical issues.
• Cons: Refund processes can be slow and demanding. Sometimes insurers request excessive additional information.

“We cancelled a trip and they used a wrong interpretation of the Civil Procedure Law.”— User namenn2022 on Tripadvisor

El Corte Inglés travel insurance opinions: Activities and liability

What if you need liability cover or practise risky activities? How did travellers experience this coverage?

• Pros: Valued for covering legal expenses and compensation up to €60,100 ($65,718) if you unintentionally harm third parties.
• Cons: Some think liability coverage limits should be higher.

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