Pay 
Language 
Currency 
No results found
Caser travel insurance review: All you need to know about it
When choosing travel insurance, there are many factors to consider. First, price should match service quality, policies must include global cover, your luggage needs protection, and you should recover some money if forced to cancel a long-awaited trip. Today, we’ll see if Caser travel insurance meets these needs. Is it reliable? Does it compare with […]
When choosing travel insurance, there are many factors to consider. First, price should match service quality, policies must include global cover, your luggage needs protection, and you should recover some money if forced to cancel a long-awaited trip. Today, we’ll see if Caser travel insurance meets these needs. Is it reliable? Does it compare with top insurers? Join us in this Caser travel insurance review: customer opinions, policy cover, customer service, pros and cons, and more.
What’s Caser and what insurance does it offer?
Caser is a Spanish insurance company offering a wide range of products and services for personal and business protection. Founded in 1944, it has a long track record in personal and professional solutions. Besides travel insurance that covers medical costs, baggage loss, flight cancellations, and overseas assistance, it also offers medical insurance, life, car, home, savings, investment, and business coverage.
With Caser travel insurance, you can customise your policy depending on your trip type and personal needs. This means choosing the right cover based on destination, travel length, and planned activities.
Here are the travel insurance types Caser offers:
- Individual travel insurance: Covers basics like medical care, repatriation, and accidents. Ideal for solo travellers needing simple cover.
- Family travel insurance: Covers families travelling together, with extras like cancellation insurance and child-related emergencies.
- Annual multi-trip insurance: For frequent travellers, covering multiple trips in a year, with a 30-day trip limit. Great for business or leisure.
- Cancellation cover: Includes medical and repatriation, plus refunds for cancellations due to illness, accident, or unforeseen issues.
- Sports travel insurance: For adventure travellers, covering accidents, rescues, and assistance in risky activities. These policies include coverage for accidents resulting from sports, rescues and assistance in challenging situations.
- Travel Insurance for Students: This plan is designed for students travelling abroad for studies or exchange programmes. Includes admin support, electronics cover, and tailored student benefits.
What does Caser travel insurance cover?
Caser offers various travel insurance plans adapted to different traveller profiles, with broad cover and protection against unexpected events. Here are main coverages:
- Medical and healthcare: Covers illness or accidents while abroad, including hospital, surgery, medicines, ambulance, and COVID-19 (in updated plans).
- Repatriation or transport: Return to your country in serious illness, accidents, or death.
- Emergency dental: Urgent dental care for infections or acute pain.
- Trip cancellation: Refunds for justified cancellations (illness, death, job loss).
- Baggage loss, theft, or damage: Compensation for total or partial loss, theft, or delays, including essentials purchase cover.
- Delays and cancellations: Financial compensation for delayed departures or unexpected cancellations in travel or accommodation. It also covers unexpected cancellations of accommodation or transport.
- Personal accident cover: Compensation for disability or death caused by an accident.
- Liability cover: Protection for unintentional damage to third parties.
- Adventure sports cover: Medical cover for risky sports like skiing, hiking, or diving (in specific plans). The policy includes medical care related to activities such as skiing, hiking or diving.
- Legal assistance: If you face a legal issue during your trip, you will have access to defence and legal advice.
Additional cover:
- Early return: In case of family emergency or serious home damage, return costs are covered.
- Natural disaster evacuation: Protection during hurricanes, earthquakes, or floods.
- 24/7 assistance: A helpline for problems or medical advice anytime.
Coverage depends on the chosen plan (basic, standard, or premium). Always review the general conditions to confirm limits and exclusions.
What isn’t included?
Like most insurers, Caser has exclusions. That’s why it’s best to read the Terms and Conditions before purchasing. This avoids unpleasant surprises when making claims.
Here are Caser travel insurance exclusions:
- Pre-existing conditions, unless declared.
- Work accidents or risky sports (e.g. parachuting, skiing) unless extra cover is purchased.
- Drug or alcohol-related incidents aren’t covered.
- Mental health conditions may have limited cover.
Important: If you are a frequent traveler and want to stay connected without worrying about expensive roaming or looking for a new SIM at every destination, Holafly’s subscription plans are for you. With a single eSIM, enjoy internet in more than 160 countries for a fixed price and no surprises on your bill. Travel without limits and connect easily and securely! 🚀🌍
What Caser plans are available?
You can choose from three policy types: Essential, Integral, and Prestige.
The Essential plan is the most basic, covering medical expenses up to €1,000 ($1,174) in Spain and €20,000 ($23,482) abroad. It also covers baggage loss, public transport accidents, and private liability up to €35,000. Limited cover, but affordable.
Integral is mid-range, with wider cover. Includes €100 ($117) compensation for baggage delays over 24 hours, and trip cancellation cover up to €1,800 ($2,113). If you must cancel for major reasons, you’ll recover part of your money.
Prestige is the premium option. It costs more but offers the most complete protection. For instance, you get a refund of up to €2,000 ($2,348) for unused holidays.
How’s Adeslas customer service?
Caser’s customer service is accessible through various channels, helping clients before and during travel. Options include:
- 24/7 emergency helpline: For medical issues or travel problems, guaranteeing immediate assistance. This service ensures that users can receive immediate help regardless of the time or location.
- Email support: For less urgent queries or document management, such as reimbursements or policy updates. Replies take 24–48 business hours.
- Web portal: With Client Area to manage policies, download documents, and track claims. It is easy to use and it’s available in different languages.
- In-person service: Offices across Spain offer face-to-face help.
- Live chat: Quick online queries.
Caser is recognised for its effectiveness in problem-solving. Caser agents are trained to provide personalised solutions, from medical emergencies to refunds. Many services are multilingual for international travellers.
Caser travel insurance: customer service reviews
Now, let’s see what users say about Caser’s customer service. In general, users value the speed and efficiency of customer service in emergencies, particularly abroad. However, some report longer waiting times via email and delays in complex reimbursements.
For the best experience, it’ recommended to use the emergency assistance number for urgent matters. We also recommend using the Customer Area on the website to quickly and easily complete policy-related procedures.
In short, Caser’s customer service is accessible, professional, and tailored to travelers’ needs, ensuring a smooth and safe experience before and during the trip.
Caser website and platform review
The Caser Seguros website presents itself as an intuitive, modern, and well-organized platform, making it easy to navigate and access relevant information for users interested in purchasing travel insurance.
The Caser Seguros website is modern, intuitive and well organised, making navigation and access to information straightforward. From the homepage, you can easily access the different types of insurance offered, including Caser travel insurance. One of the most useful tools is the online quote calculator, which provides real-time travel insurance prices. You only need to complete a short form with details such as travel dates and destination to receive a breakdown of available cover and costs.
The purchase process is simple and can be completed fully online: Fill in personal and travel information, select the desired coverage, make the payment (credit/debit cards and bank transfers accepted). Payments can be made by card or bank transfer, though digital wallets or crypto aren’t supported. Note: Caser does not currently accept modern payment options such as digital wallets or cryptocurrencies. After payment, you will receive an email with your policy details and instructions to access the services
The website also provides clear information on what is covered, exclusions, and limitations – allowing customers to make well-informed decisions before purchasing. Another important point is that Caser provides its Terms and Conditions in clear, straightforward language without unnecessary jargon. In addition, Caser explicitly publishes the exclusions and limitations of its travel insurance policies, helping travellers make informed decisions before purchasing.
Pros and cons of Caser travel insurance
Like any insurance provider, Caser has its strong points as well as areas for improvement. Overall, it presents itself as a solid option for travellers seeking comprehensive cover and a simple sign-up process. However, reimbursement times and exclusions related to risky activities are aspects that could be improved.
Pros and cons of Caser travel insurance:
| Pros | Cons |
| Comprehensive cover: Medical, repatriation, baggage, and more. | No pre-existing cover: Treatments not included. |
| Simple online process: Instant confirmation. | Refund delays: Some users report slow refunds. |
| 24/7 multilingual support. | Limited dental cover: Only basic services included. |
| Clear exclusions: Transparent conditions. | Limited extreme sports cover: Extreme sports or high-risk activities are not usually included. |
| Client portal access: Facilitates policy management and procedure tracking. | No digital payments: No PayPal or wallets. |
| Good value: Competitive pricing. | Strict cancellation terms. |
Caser travel insurance: User opinions and experience
User reviews of Caser travel insurance are mixed, featuring both positive and negative experiences. Below is a summary of the main impressions based on available sources:
Positive opinions: Here’s a summary:
A key aspect of travel insurance is comprehensive medical coverage and an effective response in emergencies. Many customers praise Caser for providing the right support in critical situations. Users value complete medical cover and quick response in emergencies abroad.
Many highlight the 24/7 assistance and good value for basic plans. Several users highlight that Caser offers a good price–quality ratio, especially for those looking for a straightforward basic policy.
Negative opinions: Here’s a summary:
Recurrent complaints include the difficulty of making claims. Refund processes can also take longer than expected. Some travellers report delays in authorisations and customer service responses, which can be critical in emergencies.
Others mention coverage limitations, particularly concerning pre-existing conditions and certain specific situations not adequately covered.
In short, many praise Caser’s cover and service, but issues with claims handling suggest caution. Always check contract terms before buying.
Caser travel insurance: FAQs
Yes, including medical costs, cancellations for positive tests, and extended stays due to quarantine. Cover may vary by plan, so check details.
Yes, request an extension before your policy ends. To ensure smooth coverage, remember to carry out any necessary management tasks before the initial policy period expires. You can do this either by contacting Caser’s customer service team or through the online platform.
Cover applies to all listed destinations when you purchase. The coverage remains valid throughout the policy period, regardless of changes in location within the specified countries. For peace of mind, check if any of your destinations have additional requirements to guarantee coverage.
No, Caser doesn’t offer pet cover. If travelling with pets, consider specific pet insurance or check airline services.
No, you must buy before departure from your home country. If already abroad, find an insurer offering cover after departure.
