BBVA travel insurance reviews: Advantages & disadvantages

You will recognise this entity, as it is very popular in the financial sector. In fact, it is one of the best banks for foreigners in Spain. But did you know it also offers insurance? Health, savings, life, and travel insurance. Today, we want to tell you everything about the latter. We’ll discuss the BBVA travel insurance, reviews from those who have already used it, policies, and coverage.

If you’re looking for a way to protect yourself from unexpected events during your next trip, you probably know how important it is to take the time to choose a reliable insurer. Just as much as preparing your itinerary. In this article, we aim to help you choose from the countless options on the market by telling you how BBVA responds when its customers face problems while abroad. Interested to see if their conditions suit your needs? Then join us for this overview!

What is BBVA and which travel insurance does it offer?

BBVA (Banco Bilbao Vizcaya Argentaria), founded in 1857, is one of the most important financial institutions in Spain and a benchmark in the European and Latin American markets. With a presence in more than 30 countries and a history of over 160 years, it has always been known for offering a wide range of products and services, from bank accounts to specialised insurance.

All BBVA travel insurance is managed in collaboration with Allianz, one of the most recognised insurers worldwide. This partnership ensures that the policies offer solid and reliable coverage backed by an international network of medical services and travel assistance. Additionally, BBVA complements this offering with its expertise in the financial sector, ensuring efficient and accessible management for its clients.

BBVA offers options designed to suit different types of travellers. Whether you’re looking for a simple solution for a short trip, or need comprehensive protection for a longer stay, their range includes alternatives worth considering. Furthermore, the flexibility of their policies allows you to add specific coverage based on your needs. You can choose between:

• BBVA Allianz Essential Travel Insurance: A policy designed for those looking to protect themselves from the most common unexpected events without complications or high costs. Ideal for short trips or nearby destinations, it’s a practical and economical solution.
• BBVA Allianz Extended Travel Insurance: Perfect for those wanting comprehensive protection, especially on international trips or to destinations with high medical costs. For example, it’s a good  travel insurance for Canada It covers basic unexpected events but adds additional benefits, making it a more complete option. If you plan to engage in sports or adventure activities during your trip, BBVA allows you to add extra coverage for injuries or accidents related to these activities.
• BBVA Allianz Mini Travel Assistance Insurance: Designed for those seeking a more affordable option, this plan offers specific coverage guaranteeing basic protection in case of unexpected events. It has no age limit for the insured and covers trips of up to 90 days.

What do their travel insurance policies cover?

Do you think one of BBVA’s options could be what you need to protect yourself during your next trip? Before making a decision, it’s important to know in which situations you could count on their support. Coverage varies depending on the policy you choose, but all are designed to provide practical solutions in case of unexpected events. Let’s review the key points so you can assess if it meets your expectations and needs as a traveller.

• International medical assistance: Includes medical expenses, hospitalization, and medications in case of illness or accident. Some plans cover significant costs, ideal for countries with expensive healthcare services.
• Repatriation and medical transport: In case of serious emergencies, the insurance covers the expenses of transporting you back to your home country or to a more suitable medical facility.
• Luggage loss or theft: Financially compensates if your luggage is damaged, stolen, or lost during transport. It also includes assistance to locate it if lost.
• Trip cancellation: Reimburses the costs of flights, accommodation, and booked activities if you need to cancel your trip for justified reasons, such as illness or the death of a close family member.
• Delays and cancellations: Covers additional expenses incurred due to flight delays, such as accommodation, meals, or alternative transport.
• Public liability: Protects you against damages to third parties during your trip, covering potential compensation or legal expenses.
• Coverage for adventure sports: In certain plans, includes sports activities such as hiking, skiing, or diving, protecting you from injuries or accidents during these activities.
• 24/7 customer service: All plans offer a helpline available 24 hours a day to resolve issues or answer questions.
• Global coverage: BBVA travel insurance is valid in most countries, ensuring you’re protected wherever you are.

What travel insurance doesn’t cover

Although BBVA travel insurance offers broad coverage designed to protect travellers in various circumstances, it’s essential to know what is not included in the policies. Knowing what’s excluded will help you avoid unpleasant surprises and plan your trip better, either by adding complementary coverage or being aware of certain risks that may not be covered. These are the main exclusions you’ll find in BBVA’s policies:

• Undeclared pre-existing conditions: Any medical condition you already had before purchasing the insurance and did not inform the insurer about may not be covered, even if it worsens during your trip. Check your policy’s specific terms.
• Aesthetic or non-essential treatments: Cosmetic medical procedures or those not considered urgent or necessary for your health are not covered. This includes plastic surgeries and cosmetic dental treatments.
• Unspecified high-risk sports: While some plans include sports activities, extreme sports like skydiving, rock climbing, or professional diving may not be covered unless you purchase specific additional coverage.
• Damage caused by negligence or reckless behaviour: Actions such as excessive alcohol consumption, engaging in illegal activities, or reckless behaviour leading to damage or accidents will not be covered.
• Cancellation for non-justified personal reasons: BBVA’s cancellation insurance only covers unexpected events outlined in the policy, such as serious illness or the death of a close family member. Changes to your plans without a valid reason will not be reimbursed.
• Assistance in conflict zones: Coverage is not valid in countries declared as war zones or with high risks due to armed conflict, natural disasters, or epidemics.
• Luggage loss in non-insured situations: If the luggage wasn’t properly protected (for example, leaving it unattended in public places), the insurance will not take responsibility.
• Unapproved expenses: If you incur medical or emergency expenses without first contacting the insurance assistance service, you may not be reimbursed.

Knowing these exclusions is key to avoid misunderstandings. Before you travel, review your policy in detail, read the fine print, and consider adding extras if you need coverage for specific risks that aren’t included by default.

How’s customer service?

The quality of customer service is one of the most important things to consider before choosing an insurer. If you have any issues while travelling, you’ll be glad you paid attention to this point. 

For BBVA’s travel insurance, the entity has designed a support system aimed at providing quick responses and clear solutions both before and during your trip. This multi-channel approach aims to adapt to users’ needs and ensure there’s always an efficient way to get help. If an incident occurs during your trip, these are the customer service channels BBVA provides:

• 24/7 Assistance Phone Line: For medical emergencies or serious issues during your trip, the insurance provides a contact number that is operational 24/7. This service is available in multiple languages and guarantees a quick response to manage hospitalizations, emergency transfers, and other issues.
• Email: Ideal for less urgent queries or to send documentation related to reimbursements or claims. The customer service team typically responds within 24 to 48 hours.
• Online Form: This channel is for those who prefer managing requests or resolving doubts from the comfort of a device. Simply complete the form with the details of your query, and the support team will respond as soon as possible.
• Live Chat: Via the BBVA app or website, users can access a chat during business hours. It’s a useful tool for resolving quick doubts or receiving guidance on what steps to take in the event of a problem. If you purchase a Holafly monthly plan, you’ll be able to contact support at any time.
• BBVA physical branches: If you prefer face-to-face assistance, you can visit any BBVA branch for personalised help. This channel can be especially useful for initial enrolment or resolving complex issues.
• Social Media: Although not the primary channel for emergencies, BBVA interacts with its customers through platforms like X (formerly Twitter) and Facebook. It’s ideal for general questions or quick requests for information.

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These are the channels you’ll use if you take out their policies. But what do those who’ve used them say? Are they efficient? Generally, users rate the phone service positively, especially in critical situations where quick action is needed. Regarding administrative procedures, such as reimbursements or policy adjustments, the processing times can be quite long. However, BBVA’s customer service team is known for its professionalism and clarity when resolving issues.

Opinion of the BBVA website and platform

Nowadays, most travellers prefer to manage their affairs from the comfort of home or even on the go, using their mobile or laptop. Therefore, the experience offered by an insurer’s website can make a huge difference when making a decision. In the case of BBVA’s travel insurance, the platform is designed to facilitate navigation and service enrolment, both for regular clients and those exploring options for the first time.

One of the platform’s strengths is its focus on simplicity and clarity. From the homepage, you can access a section exclusively dedicated to insurance. It details each available policy, including coverage, limits, and costs. The information is well-organised, making it easy to compare options without getting lost in multiple tabs or complicated explanations.

The sign-up process is also straightforward and intuitive. Simply select the type of insurance you need, complete your personal details, and make the payment through the available methods. The platform accepts credit and debit cards, and in some cases, direct transfers from BBVA accounts. Additionally, transactions are protected with high security standards, ensuring your personal and financial data is always safe.

One aspect users particularly value is the transparency in presenting the terms and conditions. BBVA clearly outlines what’s included and what’s not in each policy. There is also a frequently asked questions section addressing common concerns.

Once the insurance is purchased, BBVA offers a client portal where you can manage your services quickly and easily. From this platform, you can download important documents and check the status of your ongoing procedures or claims. All this is available 24/7.

Are all the aspects of this company’s website positive? Not at all. Despite its many strengths, the BBVA website has areas where it could improve. For example, some users suggest that the addition of interactive tools, such as a more detailed cost simulator, would help to more accurately calculate the final price of the insurance. It would also be helpful to expand the language support.

Pros and cons of BBVA travel insurance

As you can see, BBVA travel insurance offers several advantages, but also presents certain areas for improvement. Being aware of both will help you make a more informed decision. To give you a clearer idea, we’ve prepared a summary table where you can see everything you should consider.

Advantages and disadvantages of BBVA travel insurance: User opinions

BBVA travel insurance user experiences and customer opinions

When it comes to these kinds of services, the experiences of others are invaluable. Their opinions not only help evaluate how the insurer responds in real-life situations but also reveal the strengths and weaknesses of the service. Medical assistance and expenses abroad Medical coverage is one of the main reasons travellers choose BBVA travel insurance. Overall, reviews highlight the speed with which assistance is managed and the access to quality services in different destinations.

Medical care and expenses abroad

Medical coverage is one of the main reasons why travellers choose BBVA travel insurance. In general, reviews highlight the speed with which assistance is provided and access to quality services in different destinations.

• Strengths: Customers praise the ease of reporting luggage incidents and the quick handling of reimbursements. They also highlight that the coverage amounts are sufficient for most needs.
• Room for improvement: Some travellers mention delays in authorising specific treatments, which can complicate urgent situations. In addition, certain medical services have limits that may be insufficient in destinations with high healthcare costs, such as the United States or Japan.

Luggage protection and tools

Luggage protection is an essential factor for many travellers. BBVA insurance seeks to offer coverage for loss, theft or damage.

• Strengths: Customers praise the ease of reporting luggage-related incidents and the speed with which reimbursements are processed. They also highlight that the amounts covered are adequate for most needs.
• Areas for improvement: Some comments mention significant exclusions, such as the lack of coverage for high-value electronic devices or specific tools. This can be inconvenient for photographers, digital nomads, and other professionals.

Trip cancellation and refund with BBVA travel insurance: Reviews

The option to cancel a trip and receive a refund is one of the most sought-after coverages by travellers. In BBVA’s case, reviews vary depending on each user’s personal experience.

• Strengths: Many customers appreciate the clarity of the conditions for requesting refunds and the speed of the process when the specified requirements are met. They also value the ability to add this coverage as an extra option.
• Negative aspects: Some users report that the accepted reasons for cancellation are limited, which can be frustrating. They also mention that the claims process can be complicated if all the necessary documents are not provided.

Activities and public liability

For those who enjoy activities such as sports, driving abroad, or adventure excursions, public liability coverage is crucial. BBVA’s insurance offers some protection, but with limitations.

• Positive aspects: Users value the inclusion of coverage for moderate-risk activities, such as hiking or cycling. They also appreciate the protection against third-party damage, especially useful for drivers.
• Negative aspects: Coverage does not include extreme sports such as rock climbing or advanced diving, without specific extensions. Additionally, some travellers feel that the scope of public liability could be expanded to cover more situations.

And that’s our summary of everything BBVA’s travel insurance offers, traveller reviews, and the key points of its coverage. If you’re looking for insurance backed by a major financial entity, BBVA could be a good choice for your next trip. Don’t forget to check out our reviews of IATI travel insurance and other insurers before making your decision.

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