How do I Cancel my Holafly Plans Subscription?

Thinking about canceling your Holafly subscription? Before you do, it’s important to know what happens after you cancel, how to stop your plan renewal correctly, and whether you’re eligible for a refund. Let’s walk through everything step-by-step so you can make the best decision and avoid losing your data or benefits.

What to Know Before and After Canceling

Before canceling your Holafly eSIM subscription, make sure you understand what changes once you stop your plan. This guide explains what happens before and after cancellation, from how long your data stays active to what benefits you keep or lose. Get all the details so you can cancel smoothly without losing data, coverage, or renewal options.

Before You Cancel

• When you cancel, your subscription stays active until the end of your current billing cycle. Cancellation only stops the next automatic renewal, so you won’t be charged again. You can continue using your eSIM and data normally until that date.
• To avoid unwanted charges, make sure to cancel at least 7 days before your renewal date, since once renewed, subscriptions aren’t eligible for refunds due to change of mind or early termination.
• If you think you’ll subscribe again later, keep your Holafly eSIM installed. This way, you’ll have a free backup connection (Always ON)  that helps you activate a new subscription even if you’re offline.

After You Cancel

• When your billing cycle ends, your subscription officially expires.
• You’ll lose access to unlimited or high-speed data, and the plan will no longer renew automatically.
• Starting November 4, 2025 (CET), travelers with subscriptions activated from that date will automatically receive 1 GB of free data per month through Holafly Always On, a small data buffer to stay connected for essentials like maps, messages, and email while planning your next trip. If you purchased your plan before that date, this benefit does not apply.

Steps to Cancel Your Holafly Plan 

Canceling your international data subscription is quick and easy; no need to contact support.

• Go to the Holafly App → Log in to the account linked to your subscription → Tap the “My eSIMs” section → Then tap “Go to Subscription” → Enter the email you used for the purchase to Get one-time login link → Open the email and tap the button to access your Manage Account page → Scroll all the way down, you’ll see the plan information menu → Tap the Cancel Subscription option and confirm your selection, tapping again on Cancel Subscription → A list of options will appear → Select the reason for your cancellation → Tap Confirm to complete the process. 

Refund Policy for Holafly Plans Subscriptions

We understand that travel plans can change unexpectedly, and we want to make sure you know exactly how refunds work for Holafly Plans’ monthly and annual subscriptions. Here’s a clear guide on when you can request a refund, when it doesn’t apply, and the few exceptions our Support team can review, all in accordance with our Terms and Conditions.

You’re eligible for a full refund if:

• You request it within 14 days of your initial subscription purchase, not from any renewal payment.
• Your eSIM hasn’t been activated or used in any way.

Note: Both conditions must be met for the refund to be approved.

Refunds don’t apply if:

• Your eSIM was already activated and used.
• The request comes after your billing cycle has already started. This means the system has already charged you for the new period, and your subscription is currently active.

Refund Exceptions

In certain cases, Holafly may issue a refund even if your situation falls outside the standard refund policy. To qualify, you must provide clear proof — such as screenshots, emails, or payment confirmations, showing one of the following:

• Duplicate or accidental purchases.
• Activation or compatibility issues.
• Technical errors that prevent your eSIM from working.
• Processing errors where a cancellation was confirmed or requested, but still resulted in a charge.

Note: Our Support team will review your refund request to ensure it complies with Holafly’s refund policy for subscription plans. For example, if your request falls outside the 14-day purchase window, but you experienced a service failure on your iPhone or Android device, you may receive a coupon to use toward a future purchase. This coupon applies only to verified service or connection issues, not for changes of mind or voluntary cancellations.

How to request a refund

To request a refund, please contact Holafly Support and include the following details:

• Your purchase email address
• The ICCID (found in your order confirmation as Reference number)
• The purchase and cancellation date
• A brief explanation of your case, including evidence or screenshots if applicable

After you submit your refund request

• Refund requests are reviewed by our Customer Experience team once they’re submitted. The review process usually takes 5 to 10 business days.
• If you paid by credit card or PayPal, please note that your bank or payment provider may take a bit longer to complete the refund once it’s approved.

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