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What is Always On and how does it work?
Always On is Holafly’s new benefit included in all their eSIMs. This acts as a global emergency connection that keeps you online with 1 GB of data every 30 days at no additional cost, even when your main plan has expired for short trip eSIMs, or your billing cycle has ended for your monthly plan. It is included with both products, acting as a permanent safety net as long as you keep your Holafly eSIM installed.
Designed for your peace of mind, Always On ensures you are never stranded when your primary plan is not in use. Holafly has your back, whether you are between destinations, during a layover, or if your plans suddenly change, giving you essential access to messages, maps, bookings, or the Holafly app so you can stay connected when it really matters.
How does Always On work
This benefit follows a different activation logic depending on the type of eSIM you're using. While the monthly 1GB allowance is the same in both cases, the moment it becomes available supports different stages of your journey.
Short trip eSIMs
As of February 16, 2026 (CET), Always On is included with short trip eSIMs purchased from that date onward and becomes available as soon as your eSIM is installed. From that moment, you receive a 1GB monthly allowance that you can use during layovers or once your purchased days have ended. It renews automatically every month from the installation date of your eSIM, not the calendar month. You can use it every month as long as it remains installed, turned on, and with Data Roaming enabled.
Monthly plan eSIMs
As of November 4, 2025 (CET), for monthly plans purchased on or after that date, Always On provides continued reassurance even if you cancel your recurring plan. Rather than becoming available only when you cancel, this data is ready for use as your current period ends. Since your regular service continues until the cycle fully expires, this ensures a seamless transition so you can stay connected without interruptions. It renews every month as long as the eSIM remains installed.
How to track your Always On data in the Holafly app
You can check your Always On directly in the Holafly app. From the Purchases section, you'll be able to see whether it's currently active and how much of your 1 GB has been used, helping you stay in control of your data.
- Open the Holafly app → Tap on Purchases → There you’ll see your Always On, including its active status and usage percentage.
Note: Always On will only appear once your current plan is no longer active.
Coverage: Which destinations is Always On available?
Always On works in 70+ supported destinations across regions such as the Americas, Europe, and Asia, so you can rely on it when you need it most.
It's important to note that coverage for this extra data may differ from your main plan. If you have a Monthly Plan that includes 170+ countries, Always On applies only to the 70+ main destinations listed below. For Short trip eSIMs, even if you purchased data for a single country, your 1 GB allowance can be used across any of the supported destinations on this list.
Below, you’ll find the full list grouped by region for easy reference.
- Europe: Germany, Spain, France, Italy, United Kingdom, Greece, Netherlands, Belgium, Poland, Romania, Switzerland, Czech Republic, Norway, Austria, Hungary, Ireland, Croatia, Albania, Sweden, Lithuania, Bulgaria, Denmark, Slovakia, Montenegro, Cyprus, Latvia, Luxembourg, Finland, Malta, Estonia, Slovenia, Serbia, North Macedonia, Iceland, Gibraltar, Liechtenstein, Monaco, Moldova, Ukraine, Georgia, Portugal.
- Asia: Japan, Turkey, United Arab Emirates, Thailand, Indonesia, Vietnam, South Korea, Philippines, India, Israel, Singapore, Malaysia, Hong Kong, Jordan, Russia, Kuwait, Taiwan, Sri Lanka, Uzbekistan, Kyrgyzstan, Laos, Macao, Bangladesh, Oman.
- North America: United States, Canada, Mexico, Costa Rica, Puerto Rico.
- South America: Brazil.
- Africa: Egypt, Morocco, Guinea-Bissau, Réunion.
- Oceania: Australia, New Zealand.
How to check Always On coverage in the Holafly app
You can always check real-time coverage directly in the Holafly app to confirm whether Always On is available in your current location.
- Open the Holafly app → Tap on Purchases → Select Always On → Tap on Coverage → You’ll see the list of included countries.
Terms and Conditions
- Always On works only while the Holafly eSIM remains installed on the original device. If you delete the eSIM, the benefit is permanently lost. We recommend deactivating the line instead of removing it.
- If the order linked to the eSIM is refunded, access to Always On will be removed.
- Unused data does not roll over. Each 30-day cycle, you receive a fresh 1 GB allowance, regardless of previous usage.
- This extra data is available only in the 70+ supported destinations listed above, which may differ from your original plan's coverage.
- This benefit is tied to the device used for the initial installation. It cannot be transferred to a new phone or a different eSIM.
- Access is valid for 12 months. However, Holafly reserves the right to verify the status of the service if it remains inactive for several weeks.
- If you use a Regional or Multi-destination Short trip eSIM, turning on mobile data in a country included in your purchased plan automatically starts your plan's validity. To avoid unintended activation, use this extra data only in destinations not covered by your plan or after your purchased days end.
To keep in mind
- If you have multiple eligible Holafly eSIMs installed (for example, finished a short trip eSIMs or canceled the monthly plans), each one includes its own 1 GB of extra data.
- If you don’t want to use it, simply delete the eSIM from your phone. Remember that once you remove it, you’ll permanently lose access to your monthly 1GB of extra data.
- If you’re not planning to use the 1 GB yet, you can keep the eSIM turned off until you need it. Naming your travel eSIM on an iPhone or Android (for example, with the destination) can also help you avoid confusion with your personal SIM.
- While data sharing is possible, we do not recommend using Always On as a hotspot. Background updates from other devices can drain the 1 GB allowance very quickly.
- You can always track your usage percentage directly in the Purchases section of the Holafly app to see how much of your 1 GB is remaining.
Troubleshooting tips
If you think Always On didn’t activate correctly, try the following
- Make sure your eSIM is still installed and not deleted.
- Check that your billing cycle has fully ended if you had a Monthly Plan.
- Turn on your eSIM the same way you did the first time.
- Check that you’re in one of the supported destinations.
- Restart your phone and verify that mobile data is enabled.
- Check your Holafly account on the app to see if Always On appears active.
2. If you still can’t use your 1GB, contact Holafly Support for manual activation. Include your purchase email, the eSIM ICCID, and the exact cancellation date if you had a Monthly Plan, so the team can review your case and help you access it.
You can reach us through:
- Holafly App on iPhone and Android
- WhatsApp: +1 (661) 384-8482
- Chat: via Instagram, Facebook, or our website
