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FAQs

Which phones are compatible with Holafly eSIMs?

Which phones are compatible with Holafly eSIMs?

eSIM technology is quite new and not all devices are compatible.

To check if you can use eSIMs in your phone, please have a look at our updated list of compatible devices.

You should check that your phone is unlocked.

We suggest you ask your operator if there are any eSIM restrictions on your phone.

For example, we know that Samsung S20 and S21 FE phones are not eSIM enabled. And if your iPhone is from China, you should check with the manufacturer if it is compatible.

In any case, it’s always best to check before buying an eSIM.

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

Learn more here

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

Learn more here

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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

Learn more here

Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

Holafly

Holafly