Language 
No results found
EE Business SIM review: Features, plans, and pricing
An overview of EE Business SIM features, pricing, coverage and support for businesses evaluating connectivity options.
EE Business SIM is a mobile subscription service for organisations, offering 5G coverage, unlimited UK calls and texts, and data plans for employees across a range of business sizes.
This article covers how EE Business SIM works, its plans, pricing, network coverage, features, customer support, and cancellation terms.
We also compare it with Holafly for Business, a business eSIM provider for companies with employees who travel internationally.
Business travel made easy
What is a EE Business SIM?
EE Business SIM allows organisations to set up voice and data plans over the air rather than through physical SIM cards, and it works alongside existing business allowances on dual SIM-capable devices. EE has supported consumer eSIM since 2018 and extended the model to business users in the early 2020s.
How does EE Business SIM work?
Companies can purchase plans through the EE Business Webstore, the MyEE app, or directly via an account manager, then assign eSIMs in the Mobile Manager portal. An employee installs the eSIM by scanning a QR code or tapping a ‘Deploy to Device’ alert while connected to WiFi. Administrators can check SIM status and activity in the dashboard and Service Audit Log.
EE organises its business plans by headcount, serving small teams of 1–10, growing organisations of 11–250, and large enterprise fleets, with use cases including remote work, BYOD environments, and IoT management.
Can my company use EE Business SIM?
EE Business SIM is available to organisations of all sizes, from small businesses to large enterprises. Plans are structured by headcount and usage model, with options for self-managed small business accounts through to enterprise-level deployments with dedicated account management.
EE Business SIM review: A breakdown of key features
The sections below outline EE Business SIM plans, pricing, network coverage, features, customer service, and cancellation terms.
1. eSIM plans
EE groups its business SIM plans by employee count and usage model, with all plans including 5G access and unlimited UK calls and texts as standard.
Plans for 1–10 employees
Business Essential
- Features included: Data allowance with ‘Stay Connected Data’, maintaining access to selected apps such as email, WhatsApp, and Maps at speeds up to 0.5 Mbps once the main allowance is used.
- Best suited for: Start-ups and small teams seeking basic, cost-controlled connectivity.
Business All Rounder
- Features included: One ‘Inclusive Extra’ (such as a Roam Abroad Pass, Microsoft 365, or TNT Sports) and ‘Upgrade Anytime’ functionality.
- Best suited for: Small businesses requiring flexibility and bundled productivity or roaming features.
Business Full Works
- Features included: Three ‘Inclusive Extras’ and ‘Upgrade Anytime’.
- Best suited for: Employees who travel frequently or require multiple bundled extras.
Plans for 11–250+ employees
The Team Plan
- Features included: Dedicated data per user with a structure that scales as headcount increases.
- Best suited for: Growing organisations seeking simplified management across multiple lines.
The Shared Plan
- Features included: A shared data bundle in which all employees draw from a central data allowance to maintain a fixed monthly bill.
- Best suited for: Companies aiming to manage pooled data usage and reduce individual overage risk.
The Individual Plan
- Features included: Custom data allowances assigned to each employee based on role.
- Best suited for: Organisations with varied data needs across field- and office-based staff.
In addition to corporate plans, EE operates an EE Partnership Programme paying commission per confirmed sale, an Indirect Partner Channel for reselling EE and BT-branded products, and holds Apple Business Partner status for hardware procurement, leasing, and financing.
2. Pricing
EE Business SIM pricing varies by contract length, data allowance, and business size, with rates typically based on 24-month SIM-only agreements. Costs may also be affected by the number of users, total data requirements, and whether the agreement includes pooled or individual allowances.
Plans for 1–10 employees
Business Essential
- 10GB: £13/month
- 50GB: £17/month
- 100GB: £17/month
- Unlimited data: £22/month
Business All Rounder
- 10GB: £22/month
- 50GB: £26/month
- Unlimited data: From £31/month
Business Full Works
- Unlimited data: £50–£90/month
Plans for 11–250+ employees
The Team Plan, The Shared Plan, and The Individual Plan require a custom quote, with pricing determined by factors such as total shared data pool size, number of lines, and individual data allocations. For accurate pricing, contact EE Business directly or request a quote through an account manager.
3. Network coverage and quality
EE Business SIM operates on EE’s own UK network infrastructure. International coverage is organised into roaming zones — the Europe Zone (40–47 destinations), the International Business Zone (10 destinations including the USA, Canada, Australia, and China), the Roam Abroad Pass (47 destinations), and broader ‘World’ passes covering up to 59 destinations. The specific zone available depends on the plan or add-on selected.
EE offers 5G and 5G+ with average download speeds of 146 Mbps, and 4G/LTE with average speeds of 40 Mbps. Certain Essential tier plans may be capped at 100 Mbps. Network details and expected speeds can be checked using EE’s postcode coverage checker, with usage visible through the MyEE app and Mobile Manager.
4. Features
The table below summarises the key feature differences between small business plans (1–10 employees) and medium/large business plans (11–250+ employees).
| Feature | Small Business (1–10) | Medium/Large (11–250+) |
|---|---|---|
| Unlimited UK minutes and texts | Yes | Yes |
| 5G access | Yes | Yes |
| Stay Connected Data (0.5 Mbps fallback) | Yes (Essential) | Yes |
| BT WiFi hotspot access (160,000+) | Yes | Yes |
| Annual check-ups | Yes | Yes |
| Inclusive Extras (e.g. roaming pass, M365) | 1–3 depending on plan | N/A |
| Upgrade Anytime | All Rounder & Full Works | N/A |
| Centralised management portal (Mobile Mgr) | No | Yes |
| Shared or pooled data options | No | Yes |
| Spend caps and roaming controls | No | Yes |
| Mobile Security and Bill Protector | No | Yes |
| Custom data allowances per employee | No | Yes (Individual Plan) |
| Microsoft Intune integration | No | Yes |
| Dedicated account management | No | Eligible accounts |
Both plan tiers include access to EE’s 5G network, unlimited UK minutes and texts, and account management through the MyEE app or Management Portal.
5. Customer service and technical support
EE Business customer service is organised by business size, with standard support available across Essential, All Rounder, and Full Works plans, and additional management tools for larger organisations.
Small business support (1–10 employees: Business Essential, All Rounder, Full Works)
- Phone support: 150 from an EE device, or 0800 956 6100 from any other phone
- Live chat: Available via the official EE website from 8 AM to 8 PM, Monday to Sunday
- WhatsApp chat and a virtual assistant via the EE Business Help portal
- 24/7 account access via the MyEE app and online portal for billing, usage monitoring, and basic account changes
- Annual check-ups, Stay Connected Data at 0.5 Mbps for selected apps once the allowance is reached, and an extended device warranty
Medium and large business support (11+ employees: Team, Shared, Individual Plans)
- EE Management Portal for centralised fleet control, including SIM management, roaming oversight, and spend caps
- Dedicated phone support via 158 from an EE device for Mobile Manager assistance
- Business Class Service options, including managed migration support for account setup and technical assistance for faults that cannot be resolved internally
- Service Relationship Manager access for eligible high-level accounts, providing service reviews and account management
Note: Standard phone and digital support operate during EE Business contact centre hours. Dedicated and account-managed services vary depending on business size and the terms of the agreement.
6. Refund and cancellation policy
Refund and cancellation rules for EE Business are based on UK consumer law and defined cooling-off periods, and they vary depending on the purchase method.
Eligibility and time limits: Business customers have 14 days to cancel from the date the product is received. Faulty goods can be returned within 30 days. Once the cooling-off window closes, 30 days’ notice is required, and early termination charges may apply if the agreement is still within its minimum term.
Documentation and process: Proof of purchase is required for all returns. For online or phone orders, customers must notify EE in writing, fill out a returns form, or call 150 from an EE device (or 0800 079 0103 from any other device), then return equipment to the specified address within seven days of notification. Refunds are usually processed within 14 days of EE receiving the returned equipment.
Exceptions and limitations: Charges for services used before cancellation are not refunded and are billed on a pro-rata basis. Pay As You Go airtime top-ups are generally non-refundable. Purchases made via third-party retailers are subject to that retailer’s policy. Standard delivery fees are refunded, but express or premium delivery charges are normally excluded. Cancellation after the cooling-off period may result in early termination fees calculated against the remaining monthly charges.
Disclaimer: The information provided in this article is for informational purposes and reflects research conducted on 03 March 2026.
Holafly for Business: Constant connection for your company
Holafly for Business is a business eSIM provider that keeps travelling teams connected in 160+ destinations, with unlimited data options, 24/7 multilingual support, and plans designed around how employees actually travel — whether that’s daily, monthly, or a handful of trips a year.
Every plan is managed through the Holafly Business Center, a centralised platform where administrators can order, assign, and track eSIMs across their entire workforce. Finance teams get consolidated invoicing and automated billing, while employees get instant connection on arrival — no SIM swaps, no unexpected roaming charges.
The Holafly Plans for Business come in four tiers to match different travel patterns and team sizes:
- Always On (€9.95/year) — a global eSIM with 1GB/month, built for employees who take up to four short trips a year. Covers essentials such as maps, messaging, and two-factor authentication, with the option to upgrade to Unlimited when more data is needed.
- On Demand (from €3.40/day) — a single-destination eSIM with unlimited data and hotspot across 160+ destinations. Companies pay only when employees travel, with no fixed monthly costs and flexible cancellation.
- Unlimited (€57/month per eSIM) — unlimited data with hotspot included, designed for employees who travel more than five times a year and need a consistent option across all destinations.
- Enterprise (custom pricing) — tailored plans for companies managing travel for 20 or more employees per year, with volume discounts, priority support, a dedicated account manager, and custom integrations.
Not sure which plan fits your team? Book a demo, and the Holafly team will help identify the right fit.
Business travel made easy
FAQs about EE Business SIM
Yes, multiple employees can share one EE Business account using pooled or team data plans, though each employee is issued an individual SIM linked to that account.
Yes, EE Business SIM plans typically require a 12-month, 24-month, or 30-day rolling contract, with early termination charges and a 30-day notice period applying in most cases.
Yes, EE Business eSIMs can be pre-installed on company devices or remotely deployed to compatible handsets using Mobile Manager, including bulk and zero-touch installation methods.
Plans that may interest you
I’m a writer with over eight years of experience in digital content. My work has appeared in publications such as The New York Times, Forbes, Business Insider, and the BBC. At Holafly, I write clear, practical guides to help travelers stay connected with eSIM technology. In my spare time, I enjoy car detailing, biking around Warsaw, and capturing portraits.
