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How to get an Airhub refund?

Need an Airhub eSIM refund? Learn when Airhub offers refunds and how to request one.

So, you bought an Airhub eSIM, but things didn’t go as planned? Maybe activation failed, your Airhub eSIM isn’t working, or you realized you purchased the wrong eSIM plan. If you’re looking to get your money back, Airhub does offer refunds as long as you meet the criteria.

In this guide, we’ll walk you through how Airhub’s refund policy works, the steps you need to take to request one, and what kind of wait time you can expect. And if you’d rather avoid refund headaches altogether, consider Holafly, a global eSIM provider that offers unlimited data and 24/7 support.

In this article

When does Airhub offer eSIM refunds?

Airhub offers a 30-day money-back guarantee for its eSIM services. However, there are several conditions you need to meet before expecting an Airhub refund.

Conditions for a refund include:

Unused and unactivated: The eSIM QR code must not scanned, downloaded, or activated.
Activation or connectivity issues: The eSIM fails to activate on your device, or the data isn’t connecting properly.
Incorrect eSIM plan provided: You received a profile that doesn’t match the country or plan you purchased.

Situations when refunds are denied:

Incompatible device: If you accidentally buy an eSIM without an eSIM-compatible device, you won’t get your money back..
Deleted eSIM: You’re not eligible for a refund if you delete your eSIM. However, you can contact customer support for a new eSIM profile to keep using the same plan.
Successfully activated eSIM: If you managed to activate and use any amount of data on your eSIM, you won’t be able to get your money back.

You can contact Airhub as soon as possible through their support channels if issues arise.

How do I get an Airhub refund?

Requesting an Airhub refund is pretty easy. Here are a few ways to reach out to them:

Email: You can send your order details and a short description of your issue to Airhub at support@airhubapp.com.
Contact form: You can fill out a contact form on the Airhub website to request a refund.
Live chat: You can use the live chat function to talk directly with their support team, where the support agent will walk you through the refund process.

Contact Airhub. Source: Airhub website

How long does an Airhub refund take?

Airhub doesn’t clearly say how long refunds take. The timeline can depend on your payment method and how smoothly your communication with the support team goes. If you provide all the necessary information immediately and your refund request is approved you can expect the money to get back into your account in around a week.

Get unlimited data with Holafly

Staying connected while traveling doesn’t need to be a hassle. Holafly makes it simple to stay connected by providing unlimited data eSIMs for over 200 destinations worldwide. With just an easy QR code scan, you can set up your eSIM in minutes and enjoy fast, reliable data without worrying about roaming fees.

On top of that, you get 24/7 customer support and a flexible refund policy, which ensures that help is never more than a few minutes away and you won’t lose your money if issues do occur.

If you want to compare Holafly with Airhub, check out our comprehensive Holafly vs. Airhub review.

Disclaimer: The data in this comparison is accurate as of August 27, 2025, and is subject to change.

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哈囉我是來自台灣的 Wen，平常最喜歡旅遊，也喜歡將旅遊的種種化成文字跟大家分享，希望大家能在我的文章中找到有用的資訊，加上 Holafly 的 eSIM，讓你的旅程更美好！✈️✈️✈️ Hi! I'm Wen, a passionate content writer and travel enthusiast from Taiwan. I transform my wanderlust adventures into engaging stories and practical guides, helping fellow travelers make the most of their journeys.Through my articles, I strive to provide travel tips while introducing how our eSIM technology can enhance your travel experience - keeping you connected wherever your adventures take you!

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