If there have been changes in your plans and you no longer need your Holafly eSIM, we will provide you with a full refund.
Refund for Incompatible or Locked Device
If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
Refund for Connection Issues
If your eSIM doesn't work due to an issue with Holafly or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.
With Holafly’s eSIM, enjoy internet connection on every adventure and forget about expensive roaming bills upon your return.
4.6/5
Based on 46000+ Based on complement
customer reviews on Trustpilot
Unlimited data
Get unlimited data plans at multiple destinations.
No roaming charges
Using an eSIM for international travel allows you to avoid roaming charges, store multiple eSIMs, and conveniently switch operators based on your needs
Keep your physical SIM
Keep your local SIM card to receive calls.
Easy installation
Purchase and setup your eSIM in minutes.
Unlimited data
Get unlimited data plans at multiple destinations.
No roaming charges
Using an eSIM for international travel allows you to avoid roaming charges, store multiple eSIMs, and conveniently switch operators based on your needs
Keep your physical SIM
Keep your local SIM card to receive calls.
Easy installation
Purchase and setup your eSIM in minutes.
Where are you traveling next?
First, pick your destination, then choose a data plan that fits your needs. Holafly has regional and global plans for all kinds of travel.
Enjoy Unlimited Data in selected destinations with Holafly’s eSIM! You can stay connected easily and avoid the hassle of searching for a local data plan.
Check the coverage of the countries where we offer unlimited data and travel with peace of mind knowing that you won’t run out of data during your trip.
Connectivity may vary according to each countrie´s networks and coverage
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Unlimited data
Enjoy Unlimited Data in selected destinations with Holafly’s eSIM! You can stay connected easily and avoid the hassle of searching for a local data plan.
Check the coverage of the countries where we offer unlimited data and travel with peace of mind knowing that you won’t run out of data during your trip.
Connectivity may vary according to each countrie´s networks and coverage
Holafly is the most recommended International eSIM: check yourself.
DON’T stress about your phone service when you travel abroad! I used Holafly to travel home to California this year. The instructions were super easy to follow and I had no problems with the service for the whole 20 days that I used it. It was nice not to worry about how much my phone company was going to charge me for service abroad.
Karen Christensen
Verified buyer
Excellent service and when I needed help, the help was there.
Paul Elwood
Verified buyer
A complicated request was solved urgently within 24 hours of traveling. They are wonderful and I recommend it to everyone. Thank you HolaFly team!
Ricardo Alonso
Verified buyer
I have used your Sim for my trip to the United States! I recommend it 100%. Thank you very much for your service.
Emanuela Salermo
Verified buyer
4.6/5
Based on 46000+ Based on complement
customer reviews on Trustpilot
+1M
Travelers who trust us worldwide
Travel the world responsibly with Holafly, and let’s say goodbye to plastic!
By using eSIMs, we can eliminate the environmental impact associated with physical SIM cards production, packaging, and distribution. Learn more.
At Holafly, we’re committed to reducing our environmental impact and becoming a carbon-neutral company by 2028. You can help us reach this goal by choosing to use our eSIM instead of a physical SIM card.
By choosing Holafly’s eSIM, you can travel with peace of mind knowing that you are not only staying connected but also contributing to a more sustainable future.
Connectivity may vary according to each countrie´s networks and coverage
Frequently Asked Questions (FAQs)
Find helpful information to answer your questions
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM card that can be installed directly into your smartphone or other mobile devices. It is an alternative to the physical SIM card you’re used to. Read more
Can I top up my eSIM?
Yes, you can do it by entering the Holafly Center or through our App.
What do I do if I delete or lose my eSIM’s QR code?
If you cannot find the code, please contact our 24/7 customer support team at help@holafly.com or our online chat option. We will resend you the code through email.
Do I have to activate data roaming on my device?
Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your cellphone’s settings. This will not incur any additional charges, as long as you have already set up the Holafly eSIM.
What is the speed that I will have with the Holafly eSIM?
With your Holafly eSIM you can connect at 4G, LTE and 5G speeds like any local data line. However, keep in mind that in remote or poor coverage areas, your mobile could connect at lower speeds.
Can I keep my WhatsApp number?
Yes, you will keep your WhatsApp number with all your conversations and contacts. You can use it just like normal.
When will I receive my eSIM?
Once you make the payment, we will send your Holafly eSIM to the email you entered during the purchase process. Say goodbye to the days of waiting for a physical SIM card in the mail.
What smartphones have eSIM support?
Since the launch of the iPhone 14 without a slot for physical SIM cards, eSIM technology has become increasingly popular. Many compatible mobile phones, including Samsung Galaxy, iPhone devices like the iPhone XS Max, Google devices, OPPO, and more, support eSIM. Go here o check the complete list of eSIM compatible devices.
Can I call and send SMS with my Holafly eSIM?…
Unfortunately, it is not possible to make calls, send SMS, or receive SMS. However, with the eSIM mobile data, you can continue using instant messaging applications such as WhatsApp or iMessage.
Is Holafly the best eSIM provider?
Holafly offers a convenient and cost-effective eSIM solution for travelers. Compared to other eSIM providers, Holafly stands out with its extensive coverage, competitive data plans, and affordable pricing. With Holafly, you can easily set up your eSIM and enjoy reliable network coverage during your travels.
How can I get a refundes
At Holafly we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:
– You bought the eSIM without checking the compatibility with your cellphone. – You canceled your trip or you no longer need the eSIM. – Our eSIMs generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.
Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days.
For more details, terms and conditions, we invite you to read our Refund Policy.
Can I use my SIM card and Holafly eSIM at the same time?
If you are using an Apple device, you can use your SIM card and your eSIM at the same time. Choose the SIM card for phone calls and SMS, and the Holafly eSIM for cellular data. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to receive or make phone calls as well as SMS.
How can I delete the Holafly eSIM once I’ve used my data?
There is no need to delete the eSIM once you have finished using it. However, if you wanted to, you can do this by going to your phone’s SIM card manager.
How many times can I use my eSIM card?
If needed or when changing phones during your trip, you can transfer your eSIM. However, note that you can only transfer the eSIM to two devices—the original one and a new one. Once you’ve installed it on a different device than the original, you won’t be able to reinstall it on the original device and you must deliver the eSIM from the original device to install it in the second device.
How can I check how much data I have left?
To check the data balance you have left, log in to our Holafly Center with the credentials we sent you by email when you made the purchase. You can also check your data balance from the data settings on your device.
When should I set up my eSIM?
You need WiFi to set up your eSIM so we recommend that you install and activate your eSIM just before your departure. You can also wait until you arrive at your destination to activate the eSIM but remember that you need a prior WiFi connection for the set-up process.
How do I set up the eSIM on my device?
After your purchase, we will send a QR code to your email. Either print the QR code or open it on your computer. On your cell phone, go to Settings > Mobile/Cellular Data > Add Data Plan and scan the QR code. Your phone will allow you to set up a specific name to this data plan. You will now be able to switch between your Holafly data plan and the original plan from your provider. The Holafly data plan will only work once you arrive at your destination. Once you land, turn on data roaming on your cellphone settings and activate the Holafly data plan. Check the phone’s user manual for more details on adding a data plan. All eSIM products come with comprehensive set-up instructions.
Can I share data with other devices?
Sharing data is only enabled for specific eSIMs. For example, most Unlimited Data eSIM have the sharing data option with other devices. Please check the product page info to clarify whether the eSIM qualifies or not tethering.
Download the App and manage your eSIMs easily
Change of plans? No problem at all!
Refund for Service Withdrawal
If there have been changes in your plans and you no longer need your Holafly eSIM, we will provide you with a full refund.
Refund for Incompatible or Locked Device
If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
Refund for Connection Issues
If your eSIM doesn't work due to an issue with Holafly or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.
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