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eSIM Frequently Asked Questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

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Is my phone “unlocked” and able to use eSIMs?

Only unlocked phones are compatible with eSIMs. You should make sure that your phone is unlocked before buying an eSIM from the Holafly store.

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What should I do if I’ve deleted or lost the QR code for my eSIM?

If you cannot find the QR code or have deleted it by mistake, please get in touch with us by sending an email to help@holafly.com or via our online chat, and we’ll resend the code to you.

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My QR code isn’t working. What should I do?

There are a number of reasons you might be having trouble scanning your QR code. We have created a checklist so you can easily identify the problem.

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