Refund Policy - Holafly

환불 유형

서비스 철회로 인한 환불

계획이 변경되었거나 Holafly eSIM이 더 이상 필요하지 않은 경우, 전체 환불을 제공해 드립니다.

For a full refund you must meet the following requirements:

Your eSIM must have been purchased from the Holafly website
The activation of the eSIM has not been done yet.
If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
The purchase must have been made no more than 6 months ago

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

The refund would be effective as long as you:

Have not scanned the QR code
Have not used any data from the plan
Have purchased the eSIM no more than 6 months ago
Send a screenshot and the necessary information to verify the incompatibility or lock

Holafly 또는 여행국의 네트워크 인프라스트럭처에 문제가 있어 연결이 불안정해 eSIM을 사용할 수 없는 경우, 전체 또는 부분 환불을 제공해 드립니다.

Before requesting the refund

Please get in touch with our Customer Support Team at help@holafly.com or through our chat to report the connection issue.
We cannot guarantee a refund if you contact us after your trip.
In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.

환불 절차

모두 Holafly가 책임집니다! 고객 지원팀help@holafly.com에 문의하여 필요한 정보와 문서를 제공해 주세요.

떠날 준비 되셨나요? eSIM을 선택하고 바로 여행을 떠나보세요!

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