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Can I Use My eSIM as Dual SIM?

Yes, you can use two eSIMs at the same time with a dual-SIM feature, as long as your phone is compatible with this technology. Having a dual-SIM option on your device doesn't guarantee compatibility with a Holafly eSIM, as some phones only support physical SIMs. Check our eSIM-compatible devices list before purchasing.

How does Holafly work with dual SIM?

Dual-SIM functionality allows you to manage two separate mobile plans on a single device. You can name your primary line "Personal" and the Holafly eSIM for your destination. Use your physical SIM for calls and texts, and the Holafly eSIM for unlimited data.

Advantages of having Dual SIM

  • Travel Hassle-Free: Use a dual eSIM to stay connected abroad, keeping your original number and avoiding roaming charges.
  • Manage Multiple Lines: Handle different lines from a single device for various regions.
  • Separate Work and Personal Communications: Use the eSIM as a Dual SIM to distinguish between your professional and personal communications.

How to Label Your Plans on iPhones (iOS)

Go to Settings > Cellular or Mobile Data > Select the plan you want to label > "Cellular Plan Label" to assign a name.

How to Label Your Plans on Android devices

Go to Settings > Connections > SIM manager > Select the SIM you want to label > Press “Edit name and icon” to assign a name.

To keep in mind

  • On iPhone, only one SIM can receive calls and messages, while the other can only use a cellular data network.
  • You can adjust your voice and cellular data lines according to your preferences.
  • To use two different carriers, your device must be unlocked.

Troubleshooting Tips

To properly set up your eSIM for data and your SIM for calls, follow these steps:

For iOS:

Go to Settings > Cellular or Mobile Data > Ensure both your SIM and eSIM are active > Select Default Voice Line > Choose your personal line > Return to Cellular or Mobile Data > Tap on Cellular Data and select your Holafly eSIM > Turn off the Data Switching option.

For Android:

Go to Settings > Connections > SIM Manager > Ensure both your SIM and eSIM are active > In Calls, confirm that your personal SIM is selected > Choose Mobile Data and select your Holafly eSIM > Turn off the Data Switching option.

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

Learn more here
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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

Learn more here
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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

Learn more here

Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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