Language 
Currency 
No results found
Ubigi refund: How to get one?
Unhappy or having issues with your Ubigi eSIM? Find out how and when to request a Ubigi refund, plus whether your case is eligible for money back.
Are you looking for information about the Ubigi refund? Your service may have stopped working, you may have unused data on an eSIM, or your device may be incompatible.
Below, we’ll tell you how to request a Ubigi refund and cover when Ubigi does refund its users based on their terms and conditions.
Forget about a complicated refund process; choose a reliable eSIM provider instead!
Explore our eSIMs and find your ideal plan to stay connected in 200+ destinations
Does Ubigi offer refunds?
Yes, Ubigi does offer refunds. Of course, not all Ubigi orders are eligible for a refund, and each is judged on a case-by-case basis.
Find out whether your situation warrants an Ubigi eSIM refund below:
When does Ubigi offer a refund?
Ubigi can give you a full or partial refund for two main reasons:
- eSIM profiles without a scanned QR code: If you haven’t scanned the QR code included in your purchase, your order will be eligible if your device is eSIM-compatible.
- Technical issues: If there are proven technical issues because of Transatel (Ubigi’s parent company), Ubigi might offer a partial or full refund.
These are the only current situations where Ubigi does offer refunds. Other issues with your eSIM service don’t apply to getting a refund.
Even so, there are several key terms and conditions to consider when launching your case:
- Upon scanning the QR code received by Ubigi, your refund request will be denied.
- If your device is carrier-locked or eSIM-locked, all refunds will be denied. This information is also available in the “How to use” section on product pages.
- Top ups or recharges are not eligible for refunds.
Note: When requesting a refund, Ubigi can ask for your IMEI number to double-check it’s not carrier-locked for international use.
How to request a refund from Ubigi?
There are two ways to request a refund for a Ubigi eSIM. The first option is to reach out to the company by the website’s live chat function:
- Find the “Live Chat” button on the website and input your name and email address.
- Fill out the “Message” box with your refund inquiry, and explain why you need a refund.
- Once completed, press “Send” and wait for a message from Ubigi’s side. This can take a few minutes to a couple of hours, especially because support is mostly available from Monday to Sunday, from 8:00 AM to 21:00 PM (CET).
- Once you’ve received a reply, you’ll be requested to add your payment ticket within 14 business days from the purchase or technical issue date.
- Accepted refunds will be processed using the original payment method within 10 business days.
Besides using the live chat, you can also fill out a form through the “Contact support” menu at the bottom of the website.
To request a refund using this form, you’ll need to:
- Enter your details, like:
- First and last name
- Email and email confirmation
- eSIM profile
- Your device
- On “Select your request”, choose “Other request”.
- Complete the message box with information regarding your order and why you need a refund.
Upon receiving a Ubigi answer, you need to share your payment ticket within 14 business days from the purchase or technical issue date. All refunds will be processed within 10 business days.
Lastly, it’s important to note that refunds aren’t available using the mobile app. You’ll be redirected to the Ubigi website to continue with your refund request.
Experience flexible refunds and 24/7 customer service with Holafly
If you’re seeking peace of mind, it’s better to rely on an international eSIM service with different and flexible types of refunds.
Holafly is the ideal alternative, offering a flexible refund policy and 24/7 customer support that Ubigi lacks. Here are some reasons why you can request a refund from Holafly:
- Service withdrawal: If there are changes to your plans and you no longer need an eSIM, Holafly offers a full refund.
- Incompatible or locked phone: If your device is not eSIM-compatible or locked by a carrier, Holafly offers a full refund.
- Connection issues: Depending on the connectivity issue you experience, Holafly offers a partial or full refund.
The best part is that customer support channels, like WhatsApp, live chat, and call center, are available 24/7 in 19 languages to help you solve issues or request a refund when necessary.
Plus, with unlimited data, coverage in 200+ destinations, and up to 5G roaming speeds, you’re unlikely to need our customer support or flexible refund policies in the first place.
Plus, you’ll be able to choose unlimited data plans and get access to the best local networks in over 200 destinations. And you can do all this using the website or phone, with no limitations!
Forget about complicated refunds
Explore a reliable eSIM service
Plans that may interest you
I first started my content creation journey as a freelancer in 2019, before connecting with Holafly in 2021. At Holafly, my travel and tech interests come together in one place as I craft high-quality articles about the eSIM and related markets. My content aims to help travelers stay connected, wherever they are.
