Language 
Currency 
No results found
Saily refund: Is your case eligible?
Experiencing issues with Saily's eSIM service? Follow along to learn if you're eligible for a refund and how you can get it.
Saily is a fairly new player in the eSIM market, launched only as recently as March 2024. And while it’s quickly proving to be a serious provider, it’s bound to have issues with the service. That’s when the refund policy comes into play.
Follow along to learn everything you need to know about Saily’s refund policy, including when you’re eligible for it and how you can file a refund request with the company.
Saily not working?
Get a Holafly eSIM instead and enjoy coverage in 200+ destinations and a flexible refund policy. Use code MYESIMNOW5 for 5% off at checkout.
Can I get a refund from Saily?
Yes, you can get a refund from Saily as long as you meet the company’s refund policy. You can fill out a refund request with the customer support team, and they will come back to you within five working days.
You may be asked to provide certain information, such as the reason for asking for a refund, as well as screenshots of your phone settings to prove that the eSIM was set up correctly.
How to request a refund from Saily
There is no separate refund request form to fill out with Saily, so you’ll simply have to get in touch with the customer support team and explain your reasons for requesting a refund.
Here’s how you can do just that:
- Go to the Saily website.
- Open the Help Center page.
- Open the Submit a request page located on the top right of the Help Center.
- Fill out the form with the details for your refund request.
Alternatively, you can email support@saily.com with the same details or use the chatbot function on the Saily app. The latter requires you to have the app and be logged in. There is no live chat function available on the website.
When am I eligible for a Saily refund?
In general, you’re eligible for a refund under these conditions:
- Your plan hasn’t been activated.
- If you were unable to use the data because of poor service quality.
- If you used less than 1% of your data limit.
- You might be eligible for a partial refund if you encounter issues after using more than 1% of the data limit.
You have 30 days after your purchase to request a refund. After the 30 days are over, you can no longer ask for a refund, even if you meet the other criteria. You also can’t ask for a refund if you’ve already deleted your account or if you violated any of the company’s policies.
Once you make your refund request, Saily will come back to you with a decision within five working days.
Can I get a refund from Saily if my phone isn’t eSIM-compatible?
Yes, since Saily provides refunds for plans that haven’t been activated or used, you will be able to get a refund if you accidentally purchased an eSIM on a phone that’s not eSIM-compatible.
It’s a good idea to check your phone’s compatibility beforehand, though. Some services may not provide a refund in such situations, as evidenced by Airalo’s refund policy.
How do customers review the Saily refund policy?
Being eligible for a refund should automatically mean that you’ll get your money back. However, some user reviews on Trustpilot say otherwise. While the company has a respectable 4.0/5 rating on the platform, there are several recent reviews stating issues with getting a refund.
I applied for a US wifi service and for some reason, was billed twice. When I requested a refund for one, I was given excuses regarding their policies and not given my refund for the 2nd charge.
– Ehsaan Moosa, Trustpilot
Started well but 3 eSIMs never initialised and worked but support basically called me a liar and refused to I or provide the service. I closed the account and here I am.
– sinisterpidgeonboy, Trustpilot
Was not able to use the service for most part of it and when i needed it the most and was left STRANDED with my family with no where to go without access to Google maps. The service was suddenly activated towards the end of the day when I was on my way back home.
When I raised a request and asked for a refund the response was not at all satisfactory.
– Mohsin Ali, Trustpilot
Enjoy unlimited data with Holafly
Can’t get your Saily eSIM to work? Holafly has got you covered. With 200+ destinations on offer, you’re sure to find a plan that suits you, no matter where you are. With Holafly, you’ll gain access to a flexible refund policy and offers unlimited data with all its plans.
Unlike Saily, Holafly has 24/7 customer support in multiple languages that is accessible via live chat on its website. So you’ll be able to contact a real customer support agent at any time. No need to download any apps or create an account.
The 4.6/5 Trustpilot rating with over 48,000 reviews is only proof of the great customer experience with Holafly. There’s no reason why you should be missing out on it.
Choose an eSIM you can trust
Enjoy Holafly’s 24/7 customer support and unlimited data.
Plans that may interest you
A senior SEO writer from Lithuania, combining my passion for writing and travel at Holafly. With years of experience in technical fields, I'm here to answer all of your questions about staying connected. I specialize in turning even the most complicated topics into something everyone can understand.
