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Airalo eSIM refund: How to get one?

Having issues with your Airalo eSIM and want a refund? Find out how to get one

Julio Osuna

May 14, 2024

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Having an eSIM to use during your travels is a great idea, but sometimes, you run into issues, can’t use it, and need a refund. Many things can go wrong, and you need to get your money back. Today, we’ll look into your available options for requesting a refund from Airalo and under which circumstances you can get one. Additionally, we’ll take you through a step-by-step guide and much more! Stay tuned to learn how eSIM works.

Can I get a refund in Airalo?

You can get a refund from Airalo by contacting their support team through their Contact Us page, or you can email them at The Airalo team may ask you for additional information regarding your eSIM issues. This includes screenshots of your technical specs on your phone and setup. This can be used to run a troubleshooting process.

Keep in mind that sometimes a case requires further investigation and that you’ll be charged an administration fee. In the end, you’ll receive a partial refund in this case. 

How do I get an Airalo refund?

Let’s go through the steps of how to get a refund from Airalo:

  1. Go to the Airalo website:
  1. Scroll all the way down to the bottom section and click on Contact Us:
airalo contact us
  1. You’ll be directed to the Contact Us page, and there you’ll need to fill out the following form:
airalo refund request
  1. Input the requested information and explain that you’re having trouble with your eSIM and that you’re looking for a refund.
  2. The Airalo support team will remain in contact with you through email and will notify you once a final decision has been made.

In what cases can I get an Airalo eSIM refund?

You need to be aware of the specific situations where Airalo approved a refund because not every single case is eligible. Continue reading to find out more about whether you can get a refund, depending on your case.

eSIM cannot be installed and used

Airalo provides customers with the right to request a refund if they can’t install or use their purchased eSIM due to consistent and ongoing issues on Airalo’s end. However, there are additional terms and conditions that you have to keep in mind. It’s not as easy as simply requesting a refund through the contact site. Check out the next section to learn more about the nitty-gritty of getting a refund.

Specific Terms and Conditions

  • A refund must be requested within 30 days from the date of purchase, after you’ve gone through troubleshooting.
  • The customer has to be cooperative and work with the Airalo support team to look for solutions.
  • Once your eSIM expires, you won’t be able to get a refund if you still have data remaining on your plan.
  • It’s important for you to also keep in mind that Airalo won’t provide you with a refund in the event that you get an additional service or other products to connect to the internet in the meantime.
  • In case there’s a violation of terms and conditions, misuse or fraudulent activity, Airalo reserves the right to refuse a refund.
  • In the case of fraud or unauthorized purchases, Airalo reserves the right to suspend the associated account and carry out an investigation.
  • In the case of an accidental purchase, once the eSIM is installed on your phone or device, you will not be eligible for a refund.

Can I get an Airalo refund if my device is not eSIM compatible?

As mentioned above, in the event that you accidentally buy an eSIM, Airalo won’t provide a refund once the plan has been installed. You have to confirm that your phone is compatible.

Airalo eSIM alternative: Stay connected on your trip

There are other options available for you to stay connected while you travel abroad. Just like Airalo, there are also international providers that offer eSIM services, like Holafly.

holafly online store

Holafly eSIM for international travel

This provider is a new player in the communication industry. They’ve been around since 2017, and they aim at offering excellent communication services for travelers all around the world through a stable and reliable network.

Most Holafly’s plans and packages include unlimited data, which is great so that you won’t have to worry about running out of data. Additionally, in certain countries, you can share up to 500MBs of mobile data per day. If you do have any issues, Holafly also offers a refund policy.

Insight from Customers

Real-life experiences are crucial in giving others insight into the quality of products and services. This gives new customers confidence when buying. Let’s take a look at the Trustpilot reviews and scores below!


Holafly has a 4.7 score on Trustpilot and over 29K reviews! This is an excellent rating that proves that they provide an excellent data connection.

ariadna trustpilot review holafly
Ariadna review from using a Japan eSIM from Holafly. Source: Trustpilot.


On Trustpilot, Airalo has only a little over 1.7K reviews and an average score of 2.3.

ejt airalo review trustpilot
Ejt review on Trustpilot after getting an eSIM for the USA from Airalo. Source: Trustpilot.

Which eSIM is better to travel?

travel sim card unlimited data
Get your eSIM today with 5% off! Code: MYESIMNOW5

After looking at all this information, we can conclude that Holafly is the best digital SIM chip provider around. They offer coverage in over 170 destinations with unlimited data packages and some even with calls. Their 24/7 customer service offers service in several languages, and a reliable connection makes it the best and most reliable choice when looking for a data connection abroad.

Frequently Asked Questions

How do I contact Airalo Support?

You have to go to their main website, scroll all the way to the bottom, and then click on Contact Us. Fill out the form with the corresponding information regarding your inquiry.

How good is Airalo, according to Trustpilot reviews?

If you check Airalo reviews on Trustpilot, you’ll find that they have an average score of 2.3.

Is there an Airalo contact number?

Airalo does not have a direct contact phone number. You have to go to their Contact Us page and fill out the form to get support.

How easy is it to get an Airalo eSIM refund?

Airalo provides refunds only in specific cases and circumstances. If you already downloaded and installed the eSIM, you won’t be eligible to get your money back.