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Airalo eSIM refund: How do I get one?
Having issues with your Airalo eSIM and want a refund? Find out how to get one
Like all services, eSIMs from any provider can experience issues or fail to work at all. That’s exactly when you’d expect to get your money back, but is it that simple? Follow along as we cover how to get an Airalo eSIM refund, whether you are eligible, and any issues you might encounter.
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Can I get a refund from Airalo?
According to Airalo’s Terms and Conditions, you can get a refund if you have purchased directly from Airalo and are unable to use your eSIM due to a service issue (subject to certain conditions). You can also request a refund within 14 days of your purchase if you have installed the eSIM but have not yet activated or used it.
To request a refund, you’ll need to contact Airalo’s customer support through one of three possible routes. Don’t delete your Airalo eSIM during this time, as you may be asked to provide information from your eSIM profile.
Disclaimer: The data in this article is accurate as of 26 June 2026, and is subject to change.
How do I get a refund from Airalo?
There are three ways to request a refund. You can email Airalo’s support team and describe your issue, chat with them in the app or on the website, or click on the refund button in your Airalo account (if available). Here’s how to use the live chat option:
- Open the live chat in the Airalo app or on the website.
- Type “Can I get a refund?” and send the message.
- Select a reason for requesting a refund.
- If your eSIM isn’t working, verify whether or not you used any data.
- You’ll be connected to a support agent who’ll help you with the refund process.
Be sure to take screenshots and gather evidence of your issue, as Airalo’s support team may request this.
Once a refund is processed, you can either receive it in Airmoney (Airalo’s in-app reward currency that you can use for future eSIMs) or credit it back to your original payment method. A refund via the original payment method may take up to 30 business days to arrive.
In what cases can I get an Airalo eSIM refund?
Refunds are handled on a case-by-case basis. Not all situations automatically warrant one. Here are two scenarios where you’re eligible for a refund:
- You can request a refund within 14 days after purchase only if you have not yet activated or used the eSIM.
- You can request a refund (or a replacement service) if you face an issue with your eSIM. However, this is also subject to certain conditions:
- You have to submit a refund request within 30 days of the issue arising.
- Airalo was not able to restore your service/solve any issues within 10 days of your refund request receipt.
- You remained fully cooperative during the entire process to resolve any issues.
If you partially used your eSIM before encountering an issue, Airalo will only refund the unused portion. No refunds or replacements will be given in any other situations.
Can I get an Airalo refund if my device is not eSIM compatible?
If you accidentally bought an Airalo eSIM on a non-eSIM phone, you’ll be able to request a refund within 14 days of purchase. To avoid inconvenience, confirm your phone is eSIM-compatible before buying a plan from any provider.
Consider Holafly for flexible travel
Considering an Airalo alternative? With coverage in 200+ destinations, speeds up to 5G, unlimited data, and a flexible refund policy, Holafly is a reliable eSIM provider for every type of trip.
Holafly has been around since 2017 and aims to offer excellent communication services to travelers worldwide through a stable, reliable network.
All Holafly plans and packages include unlimited data, so you won’t have to worry about running out of data. Additionally, you can share up to 1 GB of mobile data per day to keep other devices connected.
When it comes to refunds, Holafly’s refund policy ensures refunds even for accidental purchases, so you’ll either receive quality service or get your money back.
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Frequently Asked Questions
You can request a refund from your Airalo account through the refund button (if available), email the support team, or use the in-app or website chat.
Refunds will be issued only if your situation matches any of the above-mentioned.
Airalo does not list a customer support contact number on its official website. You can contact the support team through the in-app or web-based chat or email.
Plans that may interest you
I first started my content creation journey as a freelancer in 2019, before connecting with Holafly in 2021. At Holafly, my travel and tech interests come together in one place as I craft high-quality articles about the eSIM and related markets. My content aims to help travelers stay connected, wherever they are.
