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Trustpilot

Conecty Review: Performance, Coverage, and Pricing

Looking for a complete Conecty review? Find out everything this Colombian company offers with their SIM and eSIM plans!

Julio Osuna

June 5, 2024

4.6 /5 Trustpilot star
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If you are looking for an alternative to stay connected while abroad, Conecty can offer eSIM and SIM cards to travelers. But are these as good as expected, or what should users keep in mind before buying one?

That’s why we have prepared a Conecty review to know more about this company on how good their performance is, their coverage, pricing, and much more. So, keep reading to find out more about Conecty!

How does Conecty work?

Conecty is a Colombian company that provides eSIM and SIM cards to travelers. Everything related to this company is in Spanish, and there’s no way to change the website language.

Although Conecty is based in Colombia, it’s a solution for Latin American travelers and travelers from other parts of the world who are looking for an internet connection without spending too much money on roaming.

conecty home website
Conecty home website. Source: Conecty.

To get an eSIM or SIM card from Conecty, people must visit their website and choose from their options. If you are purchasing an eSIM, the purchase process is a bit more complicated, but we’ll talk about that later.

As for now, Conecty offers limited and unlimited data packages. Their add-ons are available for SIM cards, which include phone calls.

Advantages and disadvantages of Conecty eSIM

  • Advantages:
    • Works internationally even though it’s based in Colombia.
    • Offers a variety of add-ons on certain destinations.
    • Coverage is available in more than 190 destinations.
  • Disadvantages:
    • Only available in Spanish.
    • Not many unlimited data packages are available.
    • The purchase process is too long and complex to complete.
    • Doesn’t offer a mobile app to manage and purchase eSIMs.

Conecty eSIM review

Now that we have a brief idea of how Conecty can help us connect to the internet while abroad, it’s time to make a review of all their features

Here, we’ll discuss coverage, plans and pricing, eSIM compatibility, and, lastly, Conecty accessibility. So, keep reading if you want to know more about how they work.

Conecty coverage 

When talking about Conecty coverage, people might get a bit confused since there are two options to choose from on their website. While the main menu, where destinations are shown, only shows some countries, the company offers coverage in 190 destinations.

There are different regions available to choose from the list:

  • Europe: All their data plans include limited data packages and don’t have any add-ons. Data speeds vary from 4G to 5G.
  • North America: These data plans include limited and unlimited data packages, additional add-ons like phone calls, and speeds varying from 4G to 5G. The USA eSIM uses T-Mobile as their service provider.
  • Asia: All data plans are limited and don’t offer add-ons. These work with 4G and 5G connections.
  • Caribbean: Only works with limited data packages without add-ons. Coverage available is 4G and 5G.
  • South America: Unlimited data packages are available for Colombia; the rest of the destinations only have limited data packages. Colombia’s eSIM also has add-ons, while the rest countries have none. Coverage varies from 4G to 5G.
  • Africa and Oceania: It only works with limited data packages without add-ons. The coverage available is 4G and 5G.
esim destinations
Conecty eSIM destinations. Source: Conecty.

Conecty plans and pricing 

Let’s move to Conecty plans and pricing. We have an idea of what they offer, as they work with limited and unlimited data packages.

The unlimited plans are extremely limited to certain locations, such as Colombia and the United States. Prices range from $8,40 to $165 based on the number of days people are traveling.

colomba esim plan
Conecty eSIM Colombia plan. Source: Conecty.

Also, add-ons that are not included in the data package cost up to $15 more to activate. Some add-ons are included in the price and won’t cost more when purchasing.

phone calls for colombia
Phone calls to Colombia as an add-on. Source: Conecty.

When purchasing a data plan, it’s also important to check whether the hotspot feature is free to use. Not all data plans offer it.

additional features on esim
Conecty additional features are shown on data plans. Source: Conecty.

Conecty eSIM compatibility

Compatibility is one of the most important things when purchasing a service, and eSIMs are known for working on a variety of devices. But does Conecty allow their service on every device compatible with this technology?

While it works on most smartphones and even on some laptops, there’s no proof whether their eSIM works on tablets or smartwatches. Therefore, their compatibility list is somewhat reduced.

Their customer support mentions that their eSIM should work on eSIM-compatible devices, but as long as there is no proof of working on their site, it’s better not to risk getting one.

esim compatibility
Conecty eSIM compatibility. Source: Conecty.

Conecty accessibility

Our last point to review is accessibility. We already discussed this a bit, as we mentioned that Conecty only works in Spanish due to its location, but this might be an issue for travelers who don’t speak Spanish.

conecty language
Conecty home menu. Source: Conecty.

Everything that’s found on the website is available in Spanish: customer support, eSIM plans, FAQs, and other things. So, if you don’t know much of this language, it might be hard to complete the purchase!

Also, to make a purchase in Conecty, people need to create an account to complete the process. 

As for customer support channels, there are two ways to contact Conecty. One is through WhatsApp, which will put people in contact with a bot, and after some questions, they can get support from one of their support agents.

conecty contact information
Conecty contact information. Source: Conecty.

Overall, the idea of using Conecty seems good, but only for Spanish-speaking people, as they won’t have issues navigating through their website and completing each of the steps to complete a purchase or get help.

How to install Conecty eSIMs?

Moving on with the Conecty review, it’s time to talk about how to install an eSIM. Half of the time people will spend when looking for an eSIM will surely be spent on this step, as it takes some time to complete it.

  • The first thing to do is find an eSIM or SIM card that suits your needs
conecty esim destinations
Conecty eSIM destinations, Source: Conecty.
  • When you choose where to travel, the next thing to do is to choose the dates when you are traveling
esim dates
Conecty eSIM purchase dates. Source: Conecty.
  • Depending on the plan, people can choose whether to add phone calls or not before choosing the plan to use.
  • Choose among the different options available a plan that works for the time you are traveling.
confirming esim compatibility
People need to confirm eSIM-compatibility. Source: Conecty.
  • Before moving on, you need to accept that your phone is compatible with the eSIM technology
choosing a data plan
Choosing a data plan to purchase. Source: Conecty.
  • Depending on where you are traveling, you need to accept that your phone will work on the place you are visiting.
confirming cell phone use in usa
People need to confirm their device will work in certain locations. Source: Conecty.
  • The next step is to add your IMEI number as a screenshot, but adding your IMEI is not always safe.
adding imei number
People need to add their IMEI number when making a purchase. Source: Conecty.
  • Lastly, you need to repeat the process, but with the EID Number, and once you are done, you can purchase your eSIM.
edi number
People also need to include their EID number to complete the purchase. Source: Conecty.

Without adding any of these steps, people won’t be able to complete the purchase. Upon completing the purchase, the eSIM will start working on the first-day people are supposed to travel.

Holafly’s unlimited data eSIM: Greater accessibility for tourists

Now that we have completed the Conecty review, it’s time to talk about a better alternative available in the market. 

If you are looking for an eSIM, and you need unlimited data packages, 24/7 customer support in different languages, different languages to check the website, and a less complicated purchase process, Holafly is the best option.

holafly online store
Holafly home website. Source: Holafly.

Also, there are some additional features that make Holafly a better option for travelers. Having an automatic feature for iOS, an app for Android and iOS users, and even the chance to share-data with your unlimited packages!

Overall, Holafly makes it easier and faster to get an internet connection while abroad, and it shows!

Holafly eSIM pros and cons 

Let’s mention some of Holafly’s pros and cons, as we have already talked a bit about what they offer and what to expect from them.

  • Pros:
    • Unlimited data packages with customization are available.
    • Different languages are available to contact customer support and on their website.
    • Mobile app to manage and purchase eSIMs using Android and iOS devices.
    • Easier purchase and activation process.
    • Requires less information to complete a purchase.
    • Coverage is available in more than 190 destinations.
  • Cons:
    • Doesn’t offer phone calls as add-ons.

Holafly Reviews on Trustpilot

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Janelle Holafly’s review on Trustpilot. Source: Trustpilot.

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Juliette Holafly’s review on Trustpilot. Source: Trustpilot.

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Vicky Holafly’s review on Trustpilot. Source: Trustpilot.

Final conclusions on Conecty review

Up to this point, it’s time to close the Conecty review. Overall, the service seems like a good alternative to use, but the user experience is where the company faces issues, especially when aiming for international travelers.

Therefore, it is a better idea to have an alternative to get an internet connection when traveling. Holafly makes it easier to purchase, as its user experience journey is easier to complete, even though it lacks phone calls.

So, by knowing all of this, you are ready to travel abroad and enjoy your trip while saving money!

FAQ about Conecty review

Is Conecty trustworthy?

Yes. It’s a company with several years of experience in the market, and it’s physically located within Colombia.

Can I buy a Conecty eSIM outside Colombia?

Yes. People can get an eSIM from Conecty outside of Colombia, and it will work fine.