How Do You Request a Holafly Refund?

Holafly’s refund process is designed to be fast and hassle-free. You can submit your request through our customer service channels, either by email or chat. However, for a faster response, we recommend creating a refund ticket directly on Holafly’s website. This process is entirely self-managed, allowing you to save time. In this guide, we’ll walk you through the steps to request a refund, explain the requirements and deadlines, and answer the most common questions about Holafly’s refund request.

Important Info Before Requesting a Holafly Refund:

• If your mobile device isn’t compatible, locked, or your trip was canceled, you can either use the eSIM in a compatible device or save it for future use at the same destination.
• Take a moment to review Holafly’s refund policy so you can feel confident about the process.
• For connectivity issues, follow our iOS and Android guides. If the problem persists, contact support before requesting a refund.

Submitting Your Holafly’s Refund Request:

How to Request a Refund via Holafly’s Website:

By following these steps, you can create a refund ticket directly on Holafly’s website, which will be reviewed and responded to within the estimated timeframe.

• Go to Holafly.com > To start a conversation tap on the icon of Support > Tap on I already have an eSIM > Need help > Then on Another issue > Select Invoice - Refund > Then Refund request > There you'll see a list of options for why you're requesting a refund.

• Once you've selected the reason for your refund, tap on Refund > A form will appear where you have to fill out the ticket information > Add your Email, Title, Language, Order number and The number of eSIMs you would like to cancel > Finally, tap on Create a ticket > Now your ticket has been created, and you'll receive an email notification.

To Keep in Mind

• You can find your ticket number on the screen once it’s created, and also it will be sent to the email you provided.
• If you've already created a ticket, there’s no need to submit a new one, as multiple tickets may delay the process.
• Remember that the refund will be processed to the same account used for the purchase.
• The refund can be either total or partial, depending on eSIM usage. You’ll receive this information within the estimated 5 to 10 business days (Monday to Friday).

Troubleshooting Tips

• Contact customer service only if more than 10 business days have passed since creating your ticket.
• Check your spam folder, as the response might end up there.
• When you receive a response, make sure to reply from the same email address used to receive the refund information.