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How Do You Request a Holafly Refund?
Holafly’s refund process is designed to be fast and hassle-free. You can request your refund through our customer service channels.
- WhatsApp: +1 (661) 384-8482
- Email: help@holafly.com
- Chat on Instagram, Facebook, the website, and Holafly app.
In this guide, we’ll explain the requirements, deadlines, and answer the most common questions about Holafly’s refund request.
Important info before requesting a Holafly refund:
- If your mobile device isn’t compatible, locked, or your trip was cancelled, you can either use the eSIM in a compatible device or save it for future use at the same destination.
- Take a moment to review Holafly’s refund policy so you can feel confident about the process.
- You have up to 6 months from the purchase date to submit a refund request.
- If you’re having trouble getting online, follow our iOS and Android guides. If the problem persists, contact support before requesting a refund.
Submitting your Holafly’s refund request:
- Refunds are processed within 10–14 business days (Monday to Friday). Once processed, they usually appear in your account within 3–5 days, depending on your bank.
- Submitting a refund ticket doesn’t guarantee approval; it escalates the request for review.
To keep in mind
- If you've already submitted a request, there’s no need to send a new one, as multiple requests may delay the process.
- Remember that the refund will be processed to the same account used for the purchase.
- The refund can be either total or partial, depending on eSIM usage. You’ll receive this information within the estimated 10 to 14 business days (Monday to Friday).
Troubleshooting tips
- Contact customer service only if more than 14 business days have passed since submitting your ticket.
- Check your spam folder, as the response might end up there.
- When you receive a response, make sure to reply from the same email address used to receive the refund information.
