How Do You Request a Holafly Refund?

Holafly’s refund process is designed to be fast and hassle-free. You can submit your request through our customer service channels, either by email or chat. However, for a faster response, we recommend creating a refund ticket directly on Holafly’s website. This process is entirely self-managed, allowing you to save time. In this guide, we’ll walk you through the steps to request a refund, explain the requirements and deadlines, and answer the most common questions about Holafly’s refund request.

Important Info Before Requesting a Holafly Refund:

If your mobile device isn’t compatible, locked, or your trip was canceled, you can either use the eSIM in a compatible device or save it for future use at the same destination.
Take a moment to review Holafly’s refund policy so you can feel confident about the process.
For connectivity issues, follow our iOS and Android guides. If the problem persists, contact support before requesting a refund.

Submitting Your Holafly’s Refund Request:

Clearly explain the issue and provide any relevant evidence for your refund request.
If your device isn’t compatible, include a screenshot showing the missing eSIM option.
If the device is locked, provide proof of the lock.
After creating your Holafly’s refund ticket, please note that you won’t receive an immediate response. The refund department will contact you via the email provided within 5 to 10 business days (Monday to Friday).
You have up to 6 months from the purchase date to submit a refund request.
Creating a refund ticket doesn’t guarantee approval; it escalates the request for review.

How to Request a Refund via Holafly’s Website:

By following these steps, you can create a refund ticket directly on Holafly’s website, which will be reviewed and responded to within the estimated timeframe.

Go to Holafly.com > To start a conversation tap on the icon of Support > Tap on I already have an eSIM > Need help > Then on Another issue > Select Invoice - Refund > Then Refund request > There you'll see a list of options for why you're requesting a refund.

To Request a Refund via Holafly’s Website:

Once you've selected the reason for your refund, tap on Refund > A form will appear where you have to fill out the ticket information > Add your Email, Title, Language, Order number and The number of eSIMs you would like to cancel > Finally, tap on Create a ticket > Now your ticket has been created, and you'll receive an email notification.

To Keep in Mind

You can find your ticket number on the screen once it’s created, and also it will be sent to the email you provided.
If you've already created a ticket, there’s no need to submit a new one, as multiple tickets may delay the process.
Remember that the refund will be processed to the same account used for the purchase.
The refund can be either total or partial, depending on eSIM usage. You’ll receive this information within the estimated 5 to 10 business days (Monday to Friday).

Troubleshooting Tips

Contact customer service only if more than 10 business days have passed since creating your ticket.
Check your spam folder, as the response might end up there.
When you receive a response, make sure to reply from the same email address used to receive the refund information.