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Airalo eSIM refund: How do I get one?
Having issues with your Airalo eSIM and want a refund? Find out how to get one
Airalo is considered to be one of the most popular eSIM providers in the world. And yet, the service can sometimes have issues or fail to work completely. That’s exactly when you’d expect to get your money back, but is it that simple? Follow along as we cover how to get an Airalo eSIM refund, when you are eligible for one or not, and any issues you might encounter.
Airalo not working?
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Can I get a refund from Airalo?
According to Airalo’s Terms and Conditions, you can get a refund if you’re unable to use your eSIM due to an issue with the service. To do so, you’ll need to contact Airalo’s customer support through the Airalo app or live chat feature on the website.
The Airalo team may ask you for additional information regarding your eSIM issues. This includes screenshots of your technical specs on your phone and setup. This can be used to run a troubleshooting process.
It’s worth noting that Airalo reserves 10 days to try and solve your issue. Only if they’re unable to resolve it during the 10-day period will you be granted a refund. Not ideal if you’re only out for a short trip and need to stay connected.
How do I get a refund from Airalo?
Whether you’re using the Airalo website or the app, you’ll have to fill out the refund request through the live chat. Previously, you could fill out a form on the website or email the support team directly. However, that option is no longer available.
- Open the live chat on the Airalo app or website.
- Type Can I get a refund? and send the message.
- Select a reason for requesting a refund.
- If your eSIM isn’t working, verify whether or not you used any data.
- You’ll be connected to a support agent who’ll help you with the refund process.
In what cases can I get an Airalo eSIM refund?
Just because you think you’re eligible for a refund doesn’t mean that it’s true. In general, Airalo doesn’t offer refunds for accidental purchases or any unused data.
Refunds are handled on a case-by-case basis, and you’re only eligible for one if the Airalo eSIM isn’t working. This can include pre and post-installation problems.
eSIM cannot be installed and/or used
You can get an Airalo refund if you’re unable to install or use a purchased eSIM due to consistent and ongoing issues on Airalo’s end. Keep in mind that this only applies to issues with Airalo’s service and doesn’t include things like your device not being eSIM-compatible or not being unlocked from your main carrier.
Main things to keep in mind
- Refunds must be requested within 30 days from the date of purchase. If it takes longer than that, you won’t be eligible for a refund.
- You’ll need to cooperate with the customer support team in the attempts to resolve any issues.
- Once your eSIM expires, you won’t be able to get a partial refund for the data remaining on your plan.
- Airalo won’t provide a refund if you get an additional service or other products to connect to the internet while the issue is being solved.
- In case there’s a violation of terms and conditions, misuse or fraudulent activity, Airalo reserves the right to refuse a refund.
- In the case of fraud or unauthorized purchases, Airalo reserves the right to suspend the associated account and carry out an investigation.
- In the case of an accidental purchase, once the eSIM is installed on your phone or device, you will not be eligible for a refund.
Can I get an Airalo refund if my device is not eSIM compatible?
As mentioned above, in the event that you accidentally buy an eSIM, Airalo won’t provide a refund once the plan has been installed. You have to confirm that your phone is compatible before buying a plan from Airalo.
Airalo eSIM alternative: Stay connected on your trip
If Airalo’s refund policy leaves you with more questions than answers, consider switching to Holafly. With coverage in 200+ destinations, speeds up to 5G, unlimited data, and a flexible refund policy, Holafly is the better option right now.
Holafly eSIM for international travel
Holafly has been around since 2017, and aims to offer excellent communication services for travelers worldwide through a stable and reliable network.
All Holafly plans and packages include unlimited data, which means you won’t have to worry about running out of data. Additionally, you can share up to 1 GB of mobile data per day to keep other devices connected.
When it comes to refunds, Holafly’s refund policy ensures refunds even for accidental purchases, so you’ll either receive a quality service or get your money back.
Insight from customers
Real-life experiences are crucial in giving others insight into the quality of products and services. This gives new customers confidence when buying. Let’s take a look at the Trustpilot reviews and scores below!
Holafly
Holafly has a rating of 4.6 on Trustpilot with over 47,000 reviews. This is an excellent rating that proves the quality of both the service and the customer support. Things can happen to anyone, but we’ve got you covered no matter what. Reviews such as the one below are only proof of that.
Airalo
Meanwhile, Airalo has only a little over 2,600 reviews and an average score of 2.5. This is far from ideal and a clear sign of some issues with the service. Many user reviews, such as the one below, report issues with both the service and the refund process.
Which eSIM is better to travel?
If you want peace of mind during your travels, choose Holafly. You get unlimited data with all plans, so you’ll never lose connection or have to buy top-ups. And if you experience issues, there’s a 24/7 customer support team and a flexible refund policy to rely on.
Choose peace of mind with Holafly
Get 5% off with code MYESIMNOW
Frequently Asked Questions
As it stands, the only way to contact Airalo is through the live chat feature on the Airalo app or website.
The average score of 2.5/5 shows that Airalo offers poor service according to the customers.
Airalo does not have a contact number for customer support, your only option is to contact them through the live chat feature.
Airalo provides refunds only in specific cases and circumstances. If you already downloaded and installed the eSIM, you won’t be eligible to get your money back.
Plans that may interest you
I first started my content creation journey as a freelancer in 2019, before connecting with Holafly in 2021. At Holafly, my travel and tech interests come together in one place as I craft high-quality articles about the eSIM and related markets. My content aims to help travelers stay connected, wherever they are.
