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Holafly Holafly FAQs Holafly What Should I Do If I’ve Deleted or Lost the QR Code for My eSIM?
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What Should I Do If I’ve Deleted or Lost the QR Code for My eSIM?

If you lost your eSIM QR code, you can recover it in three ways: by checking your email, through a WhatsApp message, or by logging into your Holafly account on the app or website.

How to recover your QR code

If you deleted your eSIM by mistake or lost your QR code, there are several methods to get it back by yourself.

  • Check your email: if there are no emails in your inbox with your QR code, carefully check the spam or junk mail folder.
  • Check your WhatsApp messages: QR codes are sent to the number you registered at the time of your purchase.
  • Visit the Holafly app or website: Log in to the Holafly app or website to see if your eSIMs and QR codes are available there.

Once you find your QR code, it will be ready for installation and activation. The process is quick and takes between 3 and 5 minutes. We suggest that you install and activate it upon arrival at your destination on a single device while using your eSIM.

Troubleshooting tips

If you accidentally lose or delete your QR code from your email or WhatsApp, or if you’re having trouble locating your eSIM, you can always log into the app to view your eSIMs.

Go to the Holafly App > My eSIMs > Current and here you will find all the eSIMs you have pending to be used.

In case you do not have the app downloaded on your device, you can view this information on the website.

Holafly Help |

Published: September 3, 2024 | Updated on: September 3, 2024

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

Learn more here
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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

Learn more here
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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

Learn more here

Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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