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Is There a Physical Store for Holafly?

Holafly doesn't have physical stores, but you can buy and set up a Holafly eSIM within minutes through our website or app. We have an online Holafly store where you can buy an eSIM with just a single click from anywhere in the world. 


So, if you want to buy an eSIM for New York, there’s no need to look for a physical store in the USA. Just head to the Holafly website, and you can make your purchase in no time!


At Holafly we are here to help you 24/7! You can reach our customer service through channels:

  • WhatsApp: +1 (661) 384-8482
  • Email: help@holafly.com
  • Chat on Instagram, Facebook, the website, and Holafly app.

We’re always excited to assist you!


Benefits of Buying an eSIM Online vs. in Physical Stores

Buying an eSIM online offers a host of advantages that make it a smarter choice compared to traditional physical stores. Here are some key benefits:


holafly online store
  • Buy from anywhere at any time, saving time and fuel by skipping the search for an eSIM store.
  • Get instant connectivity with a data only eSIM, available exclusively online!
  • Take advantage of our cheapest eSIM plans and discounts often available online.
  • Access a wider selection of plans tailored to your needs.
  • Skip the hassle of visiting a store for replacements if your SIM card isn’t working.
  • Avoid waiting in lines or dealing with crowds.
  • Easily compare plans and prices from the comfort of your home.

Troubleshooting Tips

How to Purchase the eSIM through the Holafly Website

To buy an eSIM, click on Destination or use the search icon > Scroll down > Choose the number of days > Select the number of eSIMs.

How to Purchase the eSIM through the Holafly Website

Ensure you’ve selected the correct number of days and eSIMs, as this can sometimes be confusing.


Confirm your order (double-check the days and the number of eSIMs) > Complete purchase > Choose your payment method > Enter payment information > Finalize the order, and you're all set!

How to confirm Purchase in Holafly Website

If you still have doubts, here’s a video to show you how to buy an eSIM with Holafly!

How to Activate Your Holafly eSIM

  • Once you buy your Holafly eSIM, you can easily configure it and start using our service as soon as you arrive at your destination. 
  • If you need assistance installing and activating your eSIM on an iPhone, Samsung, Huawei, or Pixel, check out our step-by-step guides.

To keep in mind

To buy an eSIM from the Holafly online store, ensure you have an internet connection. Also, confirm that your device supports eSIM and is unlocked by your carrier.

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

Learn more here
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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

Learn more here
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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

Learn more here

Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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