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Holafly Holafly FAQs Holafly Is there a physical store for Holafly?
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Is there a physical store for Holafly?

Holafly doesn't have physical stores, but you can purchase and set up your eSIM within minutes through our website or app. Get your eSIM from anywhere in the world— all you need is an internet-connected device, and you're good to go!

Additionally, at Holafly we offer 24/7 customer service through our channels:

  • WhatsApp: +1 (661) 384-8482
  • Email: help@holafly.com
  • Chat on Instagram, Facebook, the website, and Holafly app.

Troubleshooting Tips

How to Purchase the eSIM through the Holafly Website

To buy an eSIM, click on Destination or use the search icon > Scroll down > Choose the number of days > Select the number of eSIMs.

Ensure you’ve selected the correct number of days and eSIMs, as this can sometimes be confusing.

Confirm your order (double-check the days and the number of eSIMs) > Complete purchase > Choose your payment method > Enter payment information > Finalize the order, and you're all set!

vanessaj |

Published: September 6, 2024 | Updated on: September 6, 2024

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

Learn more here
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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

Learn more here
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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

Learn more here

Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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