Why do I receive text messages on my eSIM?

Sometimes you will receive SMS messages from unknown numbers while you use the eSIM. This might include messages in foreign languages, but these are nothing to worry about. Here are some of the messages you might receive: This happens with eSIMs from Three UK (such as our eSIMs for Europe, amongst others). Our provider automatically assigns you a UK number, even if you are not in Britain. You do not need to worry about having the wrong product. Although the phone has…

I need more data - what can I do?

You cannot top up an eSIM or change the amount of data on the plan. So what can you do if you need more data? We know that having lots of data is important to you. So with our eSIMs you can combine different data plans. How does this work? You can buy several eSIMs if you need more data. How does this work? Well, scan and set up the first eSIM as normal. Once you have used the first eSIM, scan…

Can I use eSIM as dual-SIM?

Yes, eSIM works using dual-SIM. That means you can continue using your regular SIM card while using the eSIM. Important: Just because your phone has dual-SIM technology, that does not necessarily mean it is eSIM compatible. Please check our eSIM compatible device list carefully before making a purchase. Learn more about dual-SIM here.

Can I use 2 eSIMs at the same time?

The iPhone 13, 13 Pro and 13 Pro Max allow you to use two eSIMs at a time. No other phones have this feature. Many phones do allow you to have multiple eSIMs installed, but deactivated, on the same device.

When does the eSIM data plan start?

The eSIM data plan begins the moment you activate it on your phone. To install the eSIM, you must scan a QR code. This does not start the data plan. However, after scanning the eSIM will be downloaded and you will have the option to activate the eSIM. If you leave the eSIM de-activated (turned-off), the plan will not begin and you will not lose any days from the length of the plan. You can then turn it on when you're ready. If you…

What happens to unused data after the end of the plan?

Holafly eSIMs are only valid for the duration of the plan listed on our website. If you do not use up all of your data, that data is lost and cannot be accessed again.

How to remove an eSIM from your iPhone?

After installing an eSIM card and enjoying access to the internet, you might want to remove it from your iPhone. You don’t need to delete the eSIM as there is no disadvantage to keeping it on your phone. But if you want to delete it for any reason, here’s how: What to know before you delete an eSIM on iPhone: How to delete an eSIM: on iPhone Select “Remove cellular plan”

How to share data with an eSIM or activate data tethering?

Most eSIM providers allow you to share data between devices with a mobile hotspot. It works just like it does with a physical SIM card. To share data from an iPhone, you can go to Settings > Mobile data/Cellular and select: Personal Hotspot to allow others to connect. You will then be able to change the password of the network accordingly. When you go traveling, always remember to have your eSIM configured correctly first. This means you should make sure that you…

Does the eSIM include a number to make and receive calls?

Holafly's eSIM does not allow include calls or SMS. You will not get a new phone number. But, don't worry, this means you'll be able to continue using WhatsApp or any other app to communicate with your friends and family. You won't lose your contacts or conversations. The main purpose of the eSIM is to help you get online when you're abroad. But if you need calls and messages when you're on your travels, there are other options. If you live in…

When does the data plan start?

Your data plan will start the moment you activate the eSIM on your cell phone. The number of days available will then count down accordingly. For example, if you buy a 30-day card for Japan and activate it on March 1st, it will work until March 30th. It is important that you don't start your data plan too early, or you might run out of days too soon. We recommend activating the plan on the same day you travel - either just…

Can I use my SIM card and Holafly eSIM at the same time?

If you are using an Apple device, you can use your SIM card and your eSIM at the same time. Choose the SIM card for phone calls and SMS, and the Holafly eSIM for data from your device. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to receive or make phone calls as well as SMS

How can I delete the Holafly eSIM once I’ve used my data?

There is no need to delete the eSIM once you have finished using it. However, if you wanted to, you can do this by going to your phone’s SIM card manager.

How many times can I use my eSIM card?

Your eSIM can only be activated on one device. If you delete the eSIM from your device, you will not be able to reuse it. You cannot scan the QR code on two devices, but you can share data between devices by setting up a hotspot on your cell phone.

How can I check my data balance?

You can check how much data you have by going to your device’s data settings. Our support team cannot tell you how much data you have remaining.

What happens if I use up my data or my days of validity?

All eSIMs have a maximum amount of data use and last a limited number of days. If you use up all your data, the eSIM card will no longer work and you will not be able to access the internet. Similarly, once the number of days specified by the plan have passed, the eSIM will stop working. If you find you need more data than what the eSIM offers, the best option is to buy a second eSIM card with the right…

What do I do if I delete or lose my eSIM’s QR code?

The QR code is essential for the eSIM to work, so please take care not to accidentally delete it. If you cannot find the QR code in your emails, contact Holafly's 24/7 customer support team at help@holafly.com or on our online chat box. We will then be able to resend the QR code to your email.