If there have been changes in your plans and you no longer need your Holafly eSIM, we will provide you with a full refund.
Refund for Incompatible or Locked Device
If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
Refund for Connection Issues
If your eSIM doesn't work due to an issue with Holafly or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.
Scan the QR code and follow the installation steps
Scan the code sent to your email and follow the on-screen steps to install your eSIM. When you arrive at your destination, follow the activation instructions to connect to the internet.
That’s it! Your plan is now active and you can start using your data.
How do you know that your eSIM is active?
How do you know that your eSIM is active?
You can check in two ways:
01.
Make sure there is at least one bar in the new signal icon on your phone.
02.
In your device's settings, go to "Connections", and click on the "SIM manager" option. Verify that your new plan is activated and that it is selected as the preferred SIM for mobile data.
Don't worry; we are here for you!
We know this process is not easy, so you can find us 24/7 in our Support Chat.
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