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If there have been changes in your plans and you no longer need your Holafly eSIM, we will provide you with a full refund.
If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
If your eSIM doesn't work due to an issue with Holafly or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.
Install just hours before your trip
and activate during your flight or when you arrive at your destination.
Select the deviceon which you will perform the installation.
Select “Install with QR Code”
if you have the code on another device to scan.
Select
“Install Manually”
if you are unable to scan the QR code.
01.
Press "Network & internet" and then the "+" icon next to your main plan. Now, press "Download a SIM instead?" and then "Next" to start the installation process.
02.
Open your email on a different device to the one you will be using for installation and find the email we sent you with the QR code.
If you have not received your code, please contact us.
03.
Scan the code sent to your email and follow the on-screen steps to install your eSIM. When you arrive at your destination, follow the activation instructions to connect to the internet.
01. Settings
Go to your mobile phone settings and then to "Network & Internet". Verify that you have a stable internet connection (Wi-Fi or mobile data).
02. New eSIM
In "Network & Internet", click on the "+" icon next to your main mobile plan to add your new plan.
03. Add your eSIM
At the bottom of the screen, press "Download a SIM instead?" a message will pop up asking if you want to use 2 SIMs. Press "Yes." Wait a few seconds and continue the process.
Scan the QR code we sent to your email by pointing the box shown on the screen over the QR code. Wait a few seconds while your new mobile plan is identified.
05. Download your mobile plan
Wait a few seconds until the plan is identified. Press "Download" to add it to your device.
06. Installation confirmation
Your eSIM that is associated with this data plan is now installed. You can turn data roaming on or off by pressing "Settings" and opening your new Holafly mobile plan (we recommend only turning it on when you are at your destination).
07. Label your new data plan
If you want to change the name of your eSIM, click on your new plan and select the edit icon in the top right corner.
We recommend naming it, for example "Holafly Spain."
01.
Find the message where we sent you the Android activation code when you made the purchase.
If you have not received your code, please contact us.
02.
Press "Network & Internet" and then the "+" icon next to your main plan. Now click on "Download a eSIM instead?".
03.
At the bottom of the screen, press "Need help?" and you will find a highlighted option that says "Enter it manually" Enter the code and follow the steps that your device displays.
01. Settings
Go to your mobile phone settings and then to "Network & Internet". Verify that you have a stable internet connection (Wi-Fi or mobile data).
02. New eSIM
In "Network & Internet", click on the "+" icon next to your main mobile plan to add your new plan.
03. Add your eSIM
At the bottom of the screen, press "Download a SIM instead?" a message will pop up asking if you want to use 2 SIMs. Press "Yes." Wait a few seconds and continue the process.
Scroll down and click on "Need help?"; you will find an option to install your eSIM manually.
05. Enter Manually
Now, locate and click on the "Enter Manually" option.
06. Enter the code
Copy and paste the manual installation code for Android to manually install your eSIM.
Press "Continue" and wait a few seconds.
07. Download your mobile plan
Wait a few seconds until the plan is identified. Press "Download" to add it to your device.
08. Installation confirmation
Your eSIM that is associated with this data plan is now installed. You can turn data roaming on or off by pressing "Settings" and opening your new Holafly mobile plan (we recommend only turning it on when you are at your destination).
09. Label your new data plan
If you want to change the name of your eSIM, click on your new plan and select the edit icon in the top right corner.
We recommend naming it, for example "Holafly Spain."
You can check in two ways:
Make sure there is at least one bar in the signal icon on your phone.
In your device's settings, go to "Network & Internet", click on the "SIM" option and select your new Holafly eSIM from the list. Verify that your plan and the "Roaming" option are activated.
We know this process is not easy, so you can find us 24/7 in our Support Chat.
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