Is my phone "unlocked" to use eSIM?

Only unlocked cell phones can use eSIM. You should make sure that your phone is unlocked before you buy from Holafly's store. Here's how:

What is an "unlocked phone"?

Mobile phones rely on a carrier to make calls and connect to mobile data. Carriers allow your phone to connect to their network.

If your phone is unlocked, it means it can connect to the network of any carrier.

If your phone is locked, it means that as part of your contract your phone can only use the network from one carrier. So if you put in a new SIM card, it won't work on your phone.

How to check if your phone is unlocked: four methods

1. Where did you buy your phone?

If you bought your phone directly from the manufacturer's store (Apple or Samsung, for example) it is probably unlocked.

However, if you bought the phone from a telecom provider (such as Orange, AT&T, or Movistar), then it might be tied to that provider - so you cannot use an eSIM.

2. Use another SIM card

The easiest way to find out if your phone is unlocked is to borrow a SIM card from a friend or family member.

If you can use this SIM to make a call or send a text message on your phone, that means your phone is unlocked.

If you cannot make calls or SMS messages with the new SIM card, that means your phone is tied to your provider and cannot be used with eSIM.

3. Check on your settings (iPhone only)

This following steps work with IOS 14 and later:

1. Go to your Settings Menu

2. Scroll down and click "General"

3. Go to the "About" section

4. Now scroll down and look for "Carrier Lock" or "Network Provider Lock". If you see "No SIM restrictions" that means your iPhone is unlocked and can use an eSIM. If not, then the iPhone must be tied to a specific carrier.

4. Contact your provider

If you cannot work out if your phone is unlocked, the best thing to do is contact your provider. 

They should be able to tell you if your phone is unlocked or if it is tied to their network.

They can also help unlock your phone if it is network-restricted.

My phone is unlocked. Can I use eSIM?

If your phone is unlocked, great, that's the first thing to check before buying an eSIM.

But you must also make sure that your phone is compatible with eSIM.

eSIM is only compatible with the some devices.

You can check if your device is compatible by using this guide.