eSIM Data Plans

Nomad eSIM refund process: Everything you need to know

There are various rules regarding activation and unused data to consider when getting a Nomad eSIM refund. Read on to get clear, simple answers to all your questions.

So, your Nomad eSIM isn’t working as it should — maybe the activation failed, your data roaming isn’t cooperating, or you’ve got unused data on your plan that’s just sitting there. Whatever the reason, if you’re looking to get a Nomad eSIM refund, you’re in the right place.

This guide will walk you through everything you need to know: how to make a refund request, what’s fully refundable, and how to reach Nomad’s customer support if things aren’t going as planned. And hey, if you’re tired of fighting with your eSIM provider, it might be time to consider an alternative!

In this article

Can I get a refund for Nomad eSIM?

Yes, you can get a Nomad eSIM reimbursement, but there are a few things to keep in mind. Refunds aren’t guaranteed in every case, so it’s important to understand the eligibility criteria and conditions around unused data, activation, and time limits.

It might feel like there’s a lot to keep track of, so let’s break it down, step by step.

How do I get a Nomad eSIM refund?

Here’s how you can request a Nomad eSIM refund and what to expect during the process.

1. Check eligibility

These are the criteria you need to look out for:

Time limit: You have 30 days from the purchase date to request a refund. Miss that window, and you’re out of luck.
Unused eSIMs: If you haven’t activated or installed your eSIM, you’re good for a full refund.
Activated eSIMs: If the eSIM has been activated, you won’t get a full refund, but you might get a partial refund for unused data if:
- You haven’t used much of your data
- There’s a network or technical failure that stopped the eSIM from working properly

There are also a couple of special cases to consider. If you purchased a single-use eSIM, once it’s removed from your phone, Nomad won’t be able to process a refund or offer a new eSIM.

Additionally, if you used a discount code for your purchase, the plan is considered non-refundable once it’s activated or installed.

For SMS plans, the refund process differs slightly. Even if no texts were sent, the virtual number is activated immediately upon purchase and is considered in use.

You may still be able to request a partial refund for unused texts, but this is handled similarly to data plans and is subject to specific conditions.

If you used Nomad Points to buy your eSIM and you’re now requesting a refund, the Nomad Points may be refunded, but this is decided on a case-by-case basis.

This means that Nomad’s customer support will need to review your request and determine if your points can be refunded along with your eSIM.

2. Gather necessary information

Before submitting your Nomad eSIM refund request, you’ll need to gather a few key pieces of information. Having these ready will help streamline the process and prevent delays.

Here’s what you’ll need:

Order details: This includes the order number, purchase date, and any confirmation emails you received when purchasing your eSIM
eSIM activation details: If your eSIM is activated, you’ll need to provide information like the activation date and any details on usage (such as how much data you used)
Payment method: Be ready to provide the payment method you used for the purchase (credit card, PayPal, etc.), as it may be required for processing the refund
Screenshots/proof of issue: If you faced technical failures or network issues, it helps to have screenshots or proof of these problems — like error messages or issues with data roaming
Contact information: Your name, email address, and any other details Nomad might need to verify your identity

3. Contact Nomad customer support

There are two ways you can contact Nomad customer support:

Online chat: You can contact Nomad directly through their website chat. This is available on the Nomad website and is a quick way to contact a support agent.
In-app chat: If you have the Nomad app on your phone, you can also contact customer support via the in-app chat. This is a convenient option, especially if you’re on the go.

When you contact support, be sure to explain your issue clearly — mention whether you’re requesting a full refund or a partial refund for unused data.

If you encountered service issues, explain the situation and provide proof of the problem (such as error messages or screenshots).

Connect with Nomad customer support to initiate a refund request. Source: Nomad

How long does the refund process take?

Once you file the documents for your refund, Nomad may take several days to review your application. If approved, the money should reach your account within 1-2 business days. That said, Reddit users have shared experiences that suggest delays are common, with some waiting over a month for their refunds.

Still have problems? Choose Holafly

If this sounds like too much work, then it’s time to switch to Holafly eSIM.

Holafly offers eSIMs with unlimited data plans across 200+ destinations as well as regional plans, so you won’t have to worry about buying new plans every time you cross a border.

Wherever you travel, you can customize your plan based on your trip duration — from 1 day to 90 days — and even keep your primary number active.

The Holafly refund policy is clear and simple, while the Holafly mobile app makes it easy to manage your eSIM, track data usage, and activate your plan with a simple QR code!

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Based in Mumbai, Sharan Kaur Phillora has 6+ years of experience in the B2B writing industry. She has written for brands like Pocket52, Nexweave, Maze, NaNLABS, and Userpilot. When she's not working, Sharan can be found immersed in murder mystery novels or exploring Mumbai's streets on her bicycle in search of the perfect slice of pizza.

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